Teppana UK Anmeldelser 156

TrustScore 4.5 av 5

4,4

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

I ordered three rugs one came almost immediately and the other two took a bit of time but oh so worth the wait. My house looks beautiful now they just finish it off.

Vurdert til 5 av 5 stjerner

Great choice of colours and sizes - lay beautifully and washing is so easy - which is great when you have pets. They dry really quickly too.

Vurdert til 5 av 5 stjerner

Ordering and delivery is straightforward. The rugs have a reasonably good range of colours and design styles. And it’s great to be able to wash them. Staining from dogs running about and kitchen accid... Vis mer

Vurdert til 4 av 5 stjerner

Good quality rug and underlay. I needed a rug that was a slightly odd size compared to others I’d seen. This was more expensive, but I like the fact it’s washable as I have a dog and after searchin... Vis mer

Informasjon om virksomheten

  1. Interiørbutikk

Skrevet av virksomheten

The first washable rug! No more worrying about stains. You can easily wash our rugs in your washing machine at home.


Kontaktopplysninger

4,4

Enestående

TrustScore 4.5 av 5

156 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 2 av 5 stjerner

Not happy with the Carrier

I waited weeks for the runner to arrive, only to be told it had been sent back to Germany with no explanation of why it wasn’t delivered. The address was correct, Teppana advised me to get in touch with the carrier to find out why I hadn’t received it. But at this point I was too frustrated as I had waited weeks. I said I wanted a refund which, to Teppanas credit, was refunded very quickly.

9. april 2026
Logoen til Teppana UK

Svar fra Teppana UK

Hi Sheila,

we completely understand your frustration here. Waiting weeks for a delivery only for the parcel to be returned without a clear explanation is disappointing, and we’re very sorry for the experience.

At the same time, we’d like to gently point out that the issue in this case was caused by the shipping process with UPS rather than the Teppana product or our customer service itself. As soon as we were informed that the parcel had been returned, we processed your refund immediately so you weren’t left waiting any longer.

We still regret that your order experience ended this way and appreciate you acknowledging the quick refund. We hope we may have the chance to provide you with a smoother experience in the future.

Vurdert til 1 av 5 stjerner

Very poor quality and poor customer…

Very poor quality and poor customer service. Not at all like the photo. I contacted about returning item and no reply. Very poor. Would not recommend.

17. april 2026
Logoen til Teppana UK

Svar fra Teppana UK

Hi Dorothy,

we’re really sorry to hear that you’re disappointed with your order. Of course, you can return the item if it doesn’t meet your expectations.

Our return process is explained in several places on our website, and no matter which page you are on, you will always find the “Returns” section at the bottom of the page with all instructions.

Unfortunately, we could not find an email from you in our customer service inbox. If you still need any help with the return, please feel free to contact us directly again — we’ll gladly assist you.

Best regards
Team Teppana

Vurdert til 4 av 5 stjerner

Good quality rug and underlay.

Good quality rug and underlay.
I needed a rug that was a slightly odd size compared to others I’d seen. This was more expensive, but I like the fact it’s washable as I have a dog and after searching everywhere I kept coming back to this one. Initially ordered one that was too small, return was hassle free and free.
Delivery took a long time - 6 weeks, (this is mainly due to it being handmade and in Germany), but as rug had gone down in the sale by the time I received it, I emailed asking for a price match and they refunded me some money.
The only reason it’s not 5 stars is the communication took a while when waiting for delivery. Went about 4/5 weeks after ordering before I heard anything and when spending a lot of money needed a bit of reassurance it was being made and an expected time frame.

6. april 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Beautiful and easy to care for

I just received my beautiful hallway rug. My purchase was well waiting for as these lovely rugs are made to order. The selection of patterns and colours is wonderful - soft and easy to the eye and fit into any home decor. The order process was straightforward and the final product was beautifully packaged. These rugs are pleasing to look at, versatile, environmentally friendly and easy to care for.

2. april 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Excellent choice of high quality rugs with confidence inspiring free returns

I had spent ages searching for a rug online for my living room and then I found Teppana.

It's difficult to choose rugs online and Teppana offered reassurance that returns were free if you were not satisfied.

The format of their rugs works well with the backing pad being separate to the main material, allowing for easy washing and drying.

Overall the experience was excellent, with the items being made to order and purchasing during a sale period the wait for delivery was difficult (because I am impatient!) but not unreasonable.

18. februar 2026
Vurdert til 4 av 5 stjerner

Perfect rug!

Ordering online was very straightforward and the rug received was absolutely perfect for my living room. Lovely muted colours and lay perfectly flat once placed on the standard pad.
There was some confusion with delivery initially but this was due to the delivery service not Teppana and was quickly sorted out.
I will definitely order from Teppana again!

23. mars 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Would highly recommend

I ordered and received this rug a while ago with trepidation because of being able to wash them easily and what the quality would be like. I have washed it twice with ease, comes up like new every time. I want to get another one now for my conservatory.

15. juli 2025

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