Tee Times Golf Holidays Anmeldelser 36

TrustScore 3.5 av 5

3,6

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

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Se hva andre synes

Vurdert til 1 av 5 stjerner

3 of them are failed to provided , no availability, or golf course was shot , no clue why they kept tee time available to book online , I got voucher and drove to the golf course, found out that golf... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Booked two courses and, having played one of them and found it in very poor condition went to change the booking. The change was handled brilliantly and the communication was excellent. Clubs has al... Vis mer

Vurdert til 5 av 5 stjerner

We had our holiday and golf cancelled due to latest lock down Tee times and Telma were fantastic and we got a full refund for 5 golfers in Gran Canaria around £3000 within 4 days Would highly reco... Vis mer

Vurdert til 5 av 5 stjerner

GREAT Have used these guys for the past four years annual golf tour to either Portugal or Spain, the booking and course selection process is really first class, always trying to make sure, the tour... Vis mer

Informasjon om virksomheten

  1. Turoperatør
  2. Golfbutikk

Skrevet av virksomheten

Best deals on green fees, tee times and golf packages for Portugal and Spain golf courses. Tee Times Golf Agency your best golf partner since 1993.


Kontaktopplysninger

3,6

Middels

TrustScore 3.5 av 5

36 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 100 % av de negative anmeldelsene sine

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Vurdert til 5 av 5 stjerner

Delighted with the help and service…

Delighted with the help and service offered from the office when booking 5 different tee times for a group of four over a two week period. We changed our requirements three or fours times without any issue or additional charges once the golf clubs agreed … Marisa couldn’t have done any more for us … Superb service & I highly recommend it if you are coming golfing.

3. juni 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I have used TeeTimes.pt on many…

I have used TeeTimes.pt on many occasions to book personal individual rounds and for groups. The staff is always very professional, courteous and efficient. Their proficiency always translates to a seamless, hassle free check in at the venues which is greatly appreciated. I would highly recommend using this company for any golf related bookings, big or small.

26. mai 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Very good service!

I have noted that some clients have had issues but I can only comment from personal experience and say that Teetimes have not let me down. They confirm back immediately if tee times are available and send through the vouchers once the booking is paid in full. When you contact the office the staff are always very helpful and polite. I have recommended teetimes to my friends and they, up to now, have not experienced any issues. ⛳️🏌🏻‍♂️

31. mars 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Total rip off

Total rip off. Tried to book 3x 3 tee time for Vilamoura. Paid deposit and then told had to pay full price as was close to trip. Fine. Tried to pay and their system refused. Too much hassle for bank transfer so cancelled order. Wanted e30 to cancel.
Update: I was happy to confirm that after my post the e30 was repaid - but only after. False narrative from owner and then 3 bullying emails berating me for "honesty and intergrity". I haven't misrepresented the original e30 cancellation charge

23. mars 2023
Anmeldelse skrevet uten oppfordring
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Svar fra Tee Times Golf Holidays

Dear Mr Evans,

We regret you couldn't proceed with the credit card payment of your booking as it was probably missing the security validation code from your bank account and you were unable to do it.
Our colleague tried everything to help you through emails and phone call without success.
Your booking was cancelled free of charge after six attempts of payment.

We regret your unfair comments after our best effort to assist you.

Regards, Tee Times Golf Agency Team

Vurdert til 1 av 5 stjerner

They sell you fake tee times !!!

They sell you tee times which they do not have.They send me a voucher for the golf course "real novo Sancti petri "pines and sea" on 12. Oktober 2022 time: 10:17 ! I asked for a buggy at the golf course for this day; there they told me my tee time is 13:20, 3 hours later !! Crazy ! Don't book with this company. They sell fake tee times !

12. oktober 2022
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Svar fra Tee Times Golf Holidays

Dear Franz, we really regret your experience in Real Novo Sancti Petri. We have the confirmation email from the golf course for your requested tee time at 10:17 and we are not to blame they changed you to a later tee time without warning.
Our kindest regards and we hope to hearing from you soon for your next golf holiday booking. Tee Times Golf Agency

Vurdert til 5 av 5 stjerner

Good help with everything

Good help with everything! Even last minute changes where no problem for them to handle! Very good help from Vera and Atyla. Would reccommend to everyone with good prices and extremely good communication through out the process. Sending a virtual flower

Veslemøy

22. april 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Book with confidence.

Book with confidence.

I booked 4 x rounds at Vale Do Lobo through Teetimes.pt . There wasn't a load of reviews on Google or Trustpilot, so I was a little apprehensive parting with a big chunk of money, but communication with Celine at TeeTimes was great and all the Tee Times were booked as promised when we arrived at the course. So 5 stars from me.

6. oktober 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great agency

GREAT
Have used these guys for the past four years annual golf tour to either Portugal or Spain, the booking and course selection process is really first class, always trying to make sure, the tour is spot on to our needs. Great prices and great help. (especially Celine)...look no further!
When this years tour was cancelled due to Covid, they were excellent, great communication and all credits and refunds received in a very timely manner.

2. mai 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Fantastic service, highly recommended …

We had our holiday and golf cancelled due to latest lock down
Tee times and Telma were fantastic and we got a full refund for 5 golfers in Gran Canaria around £3000 within 4 days
Would highly recommend and we will definitely be rebooking with them for new dates ,
Highly recommended

8. november 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Very Poor customer experience

A very disappointing experience with this company after what was an easy booking process, with great communication from them, That is until you try to cancel due to Covid and new quarantine rules! I cancelled over 2 weeks ago and am still waiting for a refund (Minus a 50 euro admin fee) and relevant paperwork I need to fill in to gain this refund. Company and Maria are now ghosting my emails. I recently lost my job and need this money back. There are plenty of other companies who offer tee bookings who are easier, more professional and more respectful of their customer.to deal with......and don’t charge 50 euros to cancel. Avoid this company, especially while we are in these Covid times.

23. august 2020
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Svar fra Tee Times Golf Holidays

Dear Andrew,
Thank you for your feedback.
Sorry to know that you have lost your job, attending to this we will priorityze your refund as soon as possible.
We would like to emphasize that the 50 Euros that remain in credit, can be used with no time limitations when purchasing any of the services offered by our company such as accommodation; land transportation or golf booking in Portugal or Spain.
Kind regards,

Vurdert til 1 av 5 stjerner

Never encountered a company with such…

Never encountered a company with such shockingly bad customer service.

Our golf trip was cancelled due to Covid and we have been trying for several months to get our refund from tee times.pt.

After initially agreeing to the refund, it never transpired and now emails and calls are not being returned.

Apparently (as seen on their Facebook page) they somehow decide who deserves a refund based on a set of arbitrary means tested criteria of economic hardship or illness!

How they know who is ill or suffering financially is beyond me (they certainly haven’t asked our group what our health or financial situation is)!

It appears their owner is looking for any excuse possible to hold back their customers money. I understand many businesses are struggling right now due to the Covid situation, but that is not an excuse for poor customer communication and ultimately theft if the money is not returned.

They have now admitted publicly on Facebook that we are due a refund but are insinuating that it will be delayed or reduced due to “legal” action they are considering due to our party leaving a bad review. This company makes Fawlty Towers look like The Ritz!

I would urge anyone reading this to avoid this company and book your golf directly with the courses.

1. august 2020
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Svar fra Tee Times Golf Holidays

Impressive how some people mr. DG in this case, manage to lie with such brazenness.
First of all he is not directly our costumer, he never exchanged any email or phone call with us.
Now the facts.
1- Mark Gibbins cancelation was confirmed by all golf courses on 14th of June. So there isn´t months as you say.
2- Credit and or Refund of monies payed never been in doubt, and to say that emails and phone calls have not been returned that is a lie. We have doors open from 9 till 6pm everyday
3- At the beginning we asked all customers how urgent they would be to receive refunds, since we did not have the financial capacity to return all the amounts at stake.

4- We glad mr. Mark Gibbins is a gentleman, who deserves our consideration and for him we will close this case soon.
Golf is still a sport where education and respect have some meaning, and I hope someone will teach you that one day mr. DG , so you will not lie so much.

Vurdert til 1 av 5 stjerner

Poor Experience

Promised on two separate occasions that refund of green fees for 10 people was made re cancelled green fees due to covid 19 restrictions in April. Twice was told refund had been made and to wait a little longer etc. Sick of being treated like a fool and being constantly lied to. Appreciate difficult times during covid but why the lies?

14. juli 2020
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Svar fra Tee Times Golf Holidays

Dear John, thank you for providing your feedback.
We apologize for this process that took longer than we all wished but that is finally resolved. We have made the refund on the 14th July 2020, please let us know when you receive it.
We will be happy to offer a special discount on a future reservation to compensate you for any inconvenience caused.
Kind regards,

Vurdert til 1 av 5 stjerner

I would give 0 stars if possible

I would give 0 stars if possible. Absolutely no attempt to refund my green fees to date in respect of cancelled green fees in March 2020. I was in Portugal and able to play but denied access to course due to covid. As such golf courses took no fees or green fees hence total amount still remains with teetimes.

4. juli 2020
Anmeldelse skrevet uten oppfordring
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Svar fra Tee Times Golf Holidays

Thank you for taking the time to give us your feedback.
We are so sorry for all the delay this process is taking.
The situation of the coronavirus affected us all in an unprecedented way but we want to reassure you that your payment is saved and in credit for a future reservation.
We are paying special attention to people who have lost their jobs, who have fallen ill or who are in economic difficulties, and in these cases, reimbursements have already been made.
Please contact us by email on marketing@teetimes.pt and we would be happy to discuss the issue at your earliest convenience.
Kind regards,

Vurdert til 5 av 5 stjerner

great service

Delt with the company twice - great service both times! much recommended!

13. februar 2020
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Svar fra Tee Times Golf Holidays

Thanks for the review, Kristian! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Vurdert til 5 av 5 stjerner

Andreia Cabrita from Teetimes.pt - Excellent service

Andreia Cabrita from Teetimes.pt gave me excellent service when booking teetimes in Alicante.
Can highly recommend this site.

13. oktober 2019
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Svar fra Tee Times Golf Holidays

Thank you for your nice words, Jakob! We really appreciate you taking the time out to share your experience with us. Our expert golf team is at your disposal for your next golf trip in Spain or Portugal.

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