Thank you for sharing your feedback. We are sorry you feel disappointed with your chair.
Our chairs have been successfully sold in the U.S. market for over 8 years, and we stand by the quality and durability of our products. We have a dedicated team of live U.S.-based agents handling all customer inquiries—no AI support is used. Replacement parts are provided free of charge under warranty, and we also sell parts on our website for customers whose chairs are outside the warranty period, which is a service few companies offer.
Many of the issues mentioned, such as squeaky noises or discomfort, are often caused by improper assembly or loose screws, and can usually be corrected quickly. We always ask for photos in order to assist customers accurately and efficiently, never to place blame.
We take customer satisfaction seriously and are committed to helping anyone experiencing genuine issues. While we respect differing opinions on comfort and fit, we continue to deliver high-quality, long-lasting products and responsive support to our customers.
NEW MESSAGE:
We sincerely apologize for the delay in our response. Due to a technical issue with our message system, your review and others went unnoticed until we recently updated our systems, which allowed us to respond. We understand this delay may have added to your frustration.
We are sorry to hear that your experience with the chair did not meet expectations. Replacement parts are available, but occasionally stock levels fluctuate, like any other products; we apologize for any inconvenience this may have caused.
Regarding our team, we assure you that all of our customer support staff are real people dedicated to helping our customers. We regret if any interaction felt impersonal and will use your feedback to improve our service.
While we recognize your dissatisfaction, we respectfully note that we stand behind the overall quality of our products. We encourage customers to reach out to our support team immediately if any issues arise, so we can provide timely assistance and resolve problems directly.
We truly value honest feedback, even when critical, as it helps us improve. We hope this clarifies our position.