⭐⭐⭐⭐⭐ I am very pleased with the tax refund I received this year through Taxback Ireland. Even with the recent changes Revenue made to the overall process, using Taxback's services made everything st... Vis mer
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Would rate 0 stars if I could to be honest. Used their services last year for my Canadian tax return, they took forever to do this with little communication and took a large deduction that I wasn't in... Vis mer
O meu processo de reembolso de impostos está ainda em curso mas até à data tenho sido informada de todas as fases do processo. Sublinho que ainda não recebi o dinheiro mas até a data estou satisfeita... Vis mer
Customer service is appalling, response time is ridiculous sometimes would have to follow up 3-4 times to get a response. Felt like once I paid my fees they didn’t care even though I didn’t get everyt... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
No one should overpay tax! Many people pay too much tax because they don’t understand their entitlements. Our ISO 9001 certified team of tax experts are dedicated to helping you file fully compliant returns and ensuring you claim back any overpaid tax, guaranteeing peace of mind and more money in your pocket. With 20+ years of experience and over 1 million taxes filed, our team will respond to your queries promptly with the same professionalism and integrity we use to do your taxes.
Kontaktopplysninger
IDA Business & Technology Park, Ring Road, Kilkenny, Irland
- +35318871999
- info@taxback.com
- taxback.com
3,2
Middels
995 anmeldelser
Har svart på 59 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Taxback
Hi Gary, Thank you so much for taking the time to share your experience with us, I am delighted to hear you had an excellent experience with us! If there is anything we can do to support you further, please do not hesitate to reach out! All the best, The Taxback Team
They help me with tax returns and I did got every penny they said I will
Great Service they give
8. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra Taxback
Hi there, Thank you so much for taking the time to share your experience with us, I am delighted we could support you in getting your refund! If there is anything we can do to support you further, please do not hesitate to reach out! All the best, The Taxback Team
Correct and safe
1. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra Taxback
Hi Nadq, Thank you so much for taking the time to share your experience with us, I am delighted to hear you found our service 5-star! If there is anything we can do to support you further, please do not hesitate to reach out! All the best, The Taxback Team
The responses thus far have been top…
The responses thus far have been top notch.
27. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Taxback
Hi Peter, Thank you so much for taking the time to share your experience with us, I am delighted to hear you had such a great experience with the team so far! If there is anything we can do to support you further, please do not hesitate to reach out! All the best, The Taxback Team
Each year I get help from Alexandra who…
Each year I get help from Alexandra who is fast , professional, very friendly very helpful my refunds always there
26. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Taxback
Hi Angelika, Thank you so much for taking the time to share your experience with us, I am so glad it was 5-star! I will definitely share this with Alexandra! If there is anything we can do to support you further, please do not hesitate to reach out! All the best, The Taxback Team
my experience with taxback was…
my experience with taxback was exceptional, my agent Alexandra Laza helped me recover my taxes, if I had questions or needed help, she supported me all the time. I recommend her with all confidence, I'm sure you won't be disappointed.
28. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Taxback
Hi Luminita, Thank you so much for taking the time to share your experience with us, I am delighted to hear you had such a great experience with Alexandra, She really is great at what she does! If there is anything we can do to support you further, please do not hesitate to reach out! All the best, The Taxback Team
Очень хороший сервис
Очень хороший сервис, помогут вам во всём)
Даже в такое непростое время)
Всё ясно и доступно вам расскажут и помогут)
23. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Taxback
Здравствуйте! Большое спасибо, что нашли время оставить нам этот замечательный отзыв. Мы рады, что смогли помочь Вам с вашей заявкой.
Если мы можем чем то еще помочь, пожалуйста обращайтесь к нам.
С нетерпением ждем возможности снова поработать с Вами! Всего Вам хорошегою
Команда Taxback.
I initially approached Taxback to get…
I initially approached Taxback to get an estimate, which I thought would be straight forward enough. Fill out the questionnaire and some details. I then got asked for documents, which I supplied. Weeks and weeks of waiting, shocking service from customer support as I was locked out of my taxback tracker (still haven't been given access) and no estimate. Then last night suddenly I got an email saying application complete and what I thought was an estimate, but no they submitted to Revenue and completed the refund. All I ever wanted was an estimate!! just to see if I could get a little bit more. Not an enjoyable service, no clarity, no real help, poor timing, poor communication and no ability from my side to see to agree to anything. I won't complain about their fees as that's business, but overall, I was VERY disappointed.. Also, I never do reviews, this is my first one ever, so that should paint a picture of the service I received.
18. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Taxback
Hi Michael, Thank you for taking the time to share your experience with us. We will take your experience on board and continue to do our best. As you opted to assign us as your agent when registering we went ahead with the revenue application based on all the info you supplied us with. Please reach out to your customer support agent if you have any further questions or need anything clarified further. All the best, The Taxback Team
Professional and keeps me updated on…
Professional and keeps me updated on everything!
20. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Taxback
Hi Desmond, Thanks so much for taking the time to leave us this great review. We are delighted we could support you with your application, if there is anything we can do to support you further please do not hesitate to reach out. Looking forward to working with you again in the future, All the best, The Taxback Team
Astept bani an cont și nimic nici un…
Astept bani an cont și nimic nici un ban nu a-mi intra an cont ce se antamplat
13. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Taxback
Bună ziua Ioan. Vă mulțumim că ați alocat timp să împărtășiți experiența dumneavoastră cu noi. Vă rugăm să vă adresați reprezentantului nostru de servicii pentru clienți; aceștia vă vor putea informa cu privire la stadiul aplicației dumneavoastră. Toate cele bune, Echipa Taxback.
It's hard to explain
It's hard to explain, how is possible that you never answer emails or phone call ??
Please do not respond with your usual nonsense.
1. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Taxback
Hi Claire, Thank you for taking the time to share your experience with us. We are currently experiencing extremely high volumes however, I believe you spoke to an agent. If there is anything else we can do to support you please don't hesitate to reach out! All the best, The Taxback Team
Not serious
Stay away from them, look like scammers, they asked me for a fee plus extra money saying I underpaid taxes, which is fake. I managed directly with Revenue and all sorted, got tax refund: )
13. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Taxback
Hi Rocio, Thank you for taking the time to share this review. I can't seem to find any trace of your query on our system I would encourage you to double-check who this submission is with. However, We base our estimations on the information provided in the application form by customers, if the information shared is different from that submitted then the results will be different. All the best, The Taxback Team
Top, top class.
Absolutely fabulous and truly professional in everything these guys do. Top class. 🤜🤛👊👏👏👏
1. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Taxback
Hi John, Thanks so much for taking the time to leave us this review. We are delighted you considered your experience with us 'Top Class'
Looking forward to working with you again in the future, All the best, The Taxback Team
Zero stars
Wouldn’t even give them a star if that was a choice. I started an application, they hadn’t even received my T4 certificate from Canada yet. My “tracker” said I owe a fee, so they advised via live chat I owe the CRA money plus a fee to them - not sure how they know I would owe money if they didn’t ask any further questions nor did they receive the correct documents?
They also state you will receive a free estimate before anything is proceeded with, which I never received. After I protested this, they updated the “tracker” (backdated it!!) to show there was money owing!!!
They ask you to sign paperwork with them signing them as your attorney up front, in the first stages of signing up - don’t be stupid like me and do this! They will not take your personal situation into account at all and do nothing to charge a huge fee.
ABSOLUTE SCAM!
1. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Taxback
Hi Brittany. Thank you for taking the time to share this experience with us. We will take your feedback on board and continue to do our best. In the meantime, If you would like a member of our expert team to further explain any area of the process you don't fully understand, you can reach out to your account manager with this request and they would be happy to assist you. All the best, The Taxback Team
User friendly
30. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Taxback
Hi Ronnie, Thanks so much for taking the time to leave us this review, Im delighted to hear you enjoyed your experience!
Looking forward to working with you again soon, All the best, The Taxback Team
Taxback.com is the best company very…
Taxback.com is the best company very convenient no stress and fantastic service
29. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Taxback
Hi Evans, That is so great to hear! Thanks so much for taking the time to leave us this review. We are delighted to hear you found our service stress free!
Looking forward to working with you again soon, All the best, The Taxback Team
Really unprofessional and disappointing…
Really unprofessional and disappointing for an Irish Company. Since the company headquarters is practically local I decided I'd go with Taxback. Initially the automated system was efficient, updating my revenue account to act on my behalf. That is where the efficiency ended, it's been two months of nothing, Taxback would not answer phone calls and do not reply to emails. Only for the Live Chat I felt like I've been totally scammed. Live Chat is the only way any information can be received and at that they are very limited in what can be done. Such a waste of my time, I went with Taxback to assist with speedily completing my tax return as I had limited time but now I've wasted twice as much time as I would have completing the return myself.
This is not the way a professional company should handle new business or any business for that matter. Manage customer expectations, if you think there will be a delay in processing the application, communicate it, don't leave a customer for two months with nothing.
26. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Taxback
Hi Dawn, Thank for so much for taking the time to share your experience with us. We will take your experience on board and continue to do our best, and constantly improve. Unfortunately, the process can take a little longer during the January rush, especially when documents have to be requested. I hope you were happy with your refund result. If there is anything else you would like to discuss you can reach out to your account manager. All the best, The Taxback Team
Great customer service,they do…
Great customer service,they do everything for you and price is great, really 😃 great
22. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Taxback
Hi Kim. Thanks so much for taking the time to leave us this review. We are delighted to hear you enjoyed our service!
Looking forward to working with you again in the future, All the best, The Taxback Team
Taxback is an excellent company
Taxback is an excellent company. Fast, efficient service. I was looked after by Nina Velikova and I couldn't recommend her more. She was thorough and excellent to deal with. Looking forward to working with this company in the future.
18. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Taxback
Hi Maire, Thanks so much for taking the time to leave us this review. We are delighted to hear you had such a great experience with Nina, I will be sure to pass this great feedback on!
Looking forward to working with you again soon, All the best, The Taxback Team
terrible AVOID
terrible - do not use this company. I made an enquiry only a year ago. They ended up harassing me and then I find out they linked themselves to my revenue ago which I never gave permission for. Bizarre. Do not use this company or even make an enquiry with them.
14. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Taxback
Hi Noelle,
Thank you for taking the time to leave your feedback with us.
I have sent a request for more information so a member of our team can reach out to you and explain in more detail how and when you permitted this, and how to remove it if you wish to do so.
All the best,
The Taxback Team
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