Taskrabbit Delivery (formally Dolly) Anmeldelser 

I am writing to dispute the charge for a task scheduled on Sunday, September 27, between 11:30 AM and 1:30 PM, to pick up a flat-box order from IKEA.

At approximately 12:15 PM, I contacted IKEA to follow up on the pickup because the link provided by Taskrabbit was not working and I was unable to track the task. It appeared that no task had actually been booked. IKEA advised me that they could not assist further and that I would need to contact Taskrabbit. I was subsequently informed that there was no task booked.

Because I could not confirm that the pickup was being handled, I went to IKEA myself at approximately 1:00 PM and picked up the order.

Then, at approximately 1:30 PM—after the scheduled delivery window had already passed—the Tasker texted me stating that they had arrived. By that point, I had already returned home with the order.

Since the task was not completed and I ultimately had to pick up the order myself, I am requesting a full refund of the charge.

Please review the task records and communication history and refund the amount charged to my account. I would appreciate confirmation once the refund has been processed.

The task ID I was given is KC465268.

The 2 guys that delivered my furniture were excellent. Quick and did a great job setting up the pieces.

Professional and in time

Very easy to book what I needed. Driver (Ricardo) was on time, communicative, and respectful. Job was well done. Very pleased and will use service again.

Very polite and professional. On time and handled the furniture carefully. They also were fast and efficient.

Went above and beyond to make my move easy and even waited to unload due to ensure my property wouldn’t get wet due to it starting to rain.

Good communication, on time, did as instructed, and polite.

James was very professional, on time and did a great job!

prompt, reliable, creative and hard-working delivery man

Delivery person was drunk, belligerent and did not complete task!!!’

Had to move a heavy piece of furniture and did a great job

Had to help, but I didn’t know how heavy that was . That was fine.

Taskers were on time, efficient, and very polite.

TO BE CLEAR - THIS RATING IS ABOUT THE COMPANY'S CS COMMUNICATION/SYSTEMS - NOT MY EXPERIENCE WITH THE HELPER.
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Customer service...not good.

I didn't receive an email/txt about who my driver was, as I was told would happen. I got concerned day-of, so I contacted Customer Service.

Oops.

They claimed to not have my contact information or confirmation of the job.

THEY emailed ME confirmation. Their customer service team could not find my email address. I had to hunt through my phone to find the confirmation number as I was driving to the pickup site.

With that confirmation number, they, miraculously, found the gig. They reiterated to me what the gig was (yeah, I'm the one that booked it), and then continued to waste my time asking for email and phone information, which had been given multiple times.

I exited that call with no resolution. All I learned is that they DID see the job in their system but had no specific information they could share about the helper's identity, contact information, or location status.

THEY then called ME about the driver having trouble locating the pickup site. They claimed to not have any phone number for me?

Uh, they emailed me. They called me.

Clearly, they had my contact information.

I was on the phone with them (mostly on hold) longer than it took to complete the job (which DID end up happening).

The Tasker/driver/helper was awesome. Once the job started, everything went smoothly.

Also, I tried to reset my password via their web interface before this debacle. That function was, of course, not functional.

None of this would have happened with working communication(s). I don't blame the agents here, mind you. I think they were doing what they could with what they had. Perhaps some training/call review would be helpful for them, though.

There's just something wrong over there.

Here's my educated guess:

- Taskrabbit bought Dolly
- They separated it from the parent and created "Taskrabbit Delivery".
- They either didn't change the existing (Dolly) operation(s)/CS infrastructure or pared it down to cut costs.

...Just a guess...

UPDATE:

I was charged $186 dollars for this job. I didn't approve of this cost beforehand.

I sent in a ticket to their CS department. I was simply told that "a hold was put on my card" which, I guess, is their form of "notification".

Steer CLEAR.

The service was professional and friendly. He came within the window provided and kept me posted of his ETA.

Very professional - on time, polite. Got the job done.

The Tasker never came. I ended up having to assembled the table. I requested refund and nothing was done. I was told to deal with Ikea. I will never use task
rabbit again.

The gentlemen were early and got to work right away and all pieces were unharmed in the process.

The two delivery staff arrived within the designated time window, they were efficient, polite, and had pleasant personalities. I would only suggest that Taskrabbit have its freelance staff wear shirts like the one on the website so they look more professional and attached to the organization.