The whole process was made very easy for us with good communication throughout. The scaffold was put up with installation a few days later and scaffold removed very quickly and quietly afterwards.... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
We used Surrey’s Solar Tigether (now Switch Together) scheme as a means of reducing costs and having a ‘safe’ supplier. We also had quotes from other Which? Trusted Trader and similar. We managed to p... Vis mer
Selskapet har svart
The communication with supplier was good but the service was erratic. Had to wait over 3 weeks for scaffolding to be removed. Now waiting over 2 weeks to get EV point working. Roofer left his ru... Vis mer
Selskapet har svart
Fairly straightforward process, we only had a battery installed. A bit disappointed that the battery could not be sited as promised in the garage and it was a bit of a scramble to get a space cleared... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Switch Together makes it easier for households to take up renewable energy and make more sustainable choices at home. We use expert guidance and the power of group buying to help people access fair, competitive prices on products like solar panels, battery storage and other low-carbon technologies. Our approach is simple. We bring communities together, assess demand, and run a competitive process with carefully vetted suppliers. By buying together, households benefit from better value, clearer information and a more straightforward journey — without the pressure or complexity that can often come with home energy decisions. From the moment you register your interest, our team is there to guide you. We explain how the scheme works, what’s involved, and what to expect at each stage, so you can make an informed decision that’s right for your home. There’s no obligation to proceed, and you stay in control throughout. We work with trusted installers who meet recognised industry standards, and we’re transparent about pricing, timelines and next steps. Our goal is to remove barriers, build confidence and help more people switch to cleaner energy — simply, fairly and together. At Switch Together, sustainable choices shouldn’t be complicated. They should be accessible, supportive and built around real people and real homes.
Kontaktopplysninger
21-22 Great Sutton Street, EC1V 0DY, London, Storbritannia
- support@switchtogether.co.uk
- switchtogether.co.uk
4,5
Enestående
6k anmeldelser
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Battery only add-on
Price was very competitive and the install process went smoothly and the battery works well and is easy to use. Note the install was fairly simple as I already had solar and was adding a battery.
30. desember 2025
Svar fra Switch Together UK
Hello,
Thank you for your review. It's great to hear that your battery installation went smoothly.
We hope you enjoy the added benefit of battery storage for many years to come.
Kind Regards,
Solar Together
The process of installing the solar
The process of installing the solar panels and the lead up to the installation was very straight forward. I was surprised how quickly Solar Together were able to actually do the installation and the process took less than an afternoon.
The battery and inverter were sited very tidily in the garage.
The follow up paperwork within promised time scale, unfortunately some domestic problems mean I have not, so far, progressed with export of power.
12. desember 2025
Svar fra Switch Together UK
Hi Chris,
Thank you for your review. It's great to hear that the process was easy to follow and that your installation happened so quickly.
I hope that you will be able to apply for an SEG soon so that you can start generating money from your excess energy.
Kind Regards,
Solar Together
All nice people and a quality product
All nice people and a quality product, but beset with problems, items not delivered on time, no joined up thinking. It took five months for the process to be completed. Very happy with the end result.
Those doing the work were highly professional and considerate with a significant pride in their work.
30. desember 2025
Svar fra Switch Together UK
Hi Brian,
I appreciate your balanced review and the understanding you showed throughout the process. While it’s clear things weren’t perfect, I’m glad we could help reach a positive conclusion, and I thank you sincerely for bearing with us.
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Solar Together
This was a good experience
This was a good experience, and they were very helpful with the one issue we had.
19. desember 2025
Svar fra Switch Together UK
Hi Shelley,
Thank you for your feedback. I’m sorry that everything didn’t go as smoothly as it should have, but I’m glad we reached a positive result in the end. Your patience really means a lot.
We hope that you enjoy your new system for a long time to come!
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Solar Together
Communication erratic
Communication erratic, installation team unhelpful in demonstrating using system still unable to use app 3 weeks after installation
30. desember 2025
Svar fra Switch Together UK
Hi Jean,
I am sorry to hear that your experience did not entirely live up to expectations. I also regret that you haven't been able to get access to the monitoring app, as I appreciate how important it is.
Please feel very welcome to contact us so we can help ensure everything is properly wrapped up for you. We are available at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Solar Together
Some good, some bad.
The people we dealt with sorting out problems at Solar Together were very good. But. The scaffolders turned up late without the kit to finish the job on the day of installation. They broke many foot tiles which took several attempts and delays to repair. Scaffold kit was thrown around our garden and property, breaking a patio tile. These guys don’t tidy up after themselves. The electrician/ battery installer and solar panels were excellent.
26. desember 2025
Svar fra Switch Together UK
Hi there,
Thank you for your honest review. While we strive for a smooth experience from start to finish, I appreciate your understanding when these issues occurred. It's lovely to know that the electrician and installers worked at a high level, and that you’re happy with the end result.
Thank you so much for bearing with us and for providing the installer the chance to put things right. We truly appreciate your patience.
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Solar Together
Frustrating
Poor customer experience
I asked for 12 panels, 6 front, 6 rear, and was charged extra to put scaffolding at the rear. I got the impression that installation would happen in the new year, but I was notified at short notice it would happen early November.
I got no specifications about the install.
The scaffolders only put in scaffold at the rear. When the installers came next day they only installed at the rear!! So I was charged extra for nothing.
It then took several calls to get the necessary docs to satisfy the electricity supplier - EON. I still have no app installed for monitoring.
6. november 2025
Svar fra Switch Together UK
Hi there,
We appreciate your honest feedback and are sorry that things have not gone as smoothly as they should have. Please let us know if you would like assistance in clearing up your invoice, or setting up your monitoring app. We are here to help.
We are available at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Solar Together
Price increase from original quotation - unreliable company Infinity Renewables
Price increase from original quotation even though I had 1 less solar panel -
Infinity Renewables didn't install on the date confirmed - when I chased this no one acknowledge my communication. Then they arrived on a day that I wasn't expecting them and installation wasn't handed over to me on how to use the new tech. 2 months later the part that wasn't originally available was installed. Basically this company are very unprofessional and do not take responsibility of breaching the contract. I have been threatened with additional charges and debt collectors against my home as I'm not prepared to pay the increased charges.
30. desember 2025
Svar fra Switch Together UK
Hi there,
We truly value your feedback, even when it reflects a difficult experience. If there are ongoing concerns, we would like the opportunity to help put things right.
Please contact us so we can assist in resolving these issues. We're available to assist you at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Solar Together
I did not buy solar panels
30. desember 2025
Svar fra Switch Together UK
Dear Mrs Campbell,
We understand that you did not get solar PV panels installed through the scheme, but we do hope that your battery storage installation went well.
If there are ongoing concerns, we would like the opportunity to help. Please feel welcome to contact us directly, so that we can assist in resolving any issues. We're available to help at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Solar Together
Very pleased with Solar Together
Very pleased to get involved with Solar Together, the estimates and guidance they gave were excellent plus the installer Sustain Homes did an excellent job and completed the installation very satisfactory.
30. desember 2025
Svar fra Switch Together UK
Dear Mr Wells,
Thank you so much for sharing your experience with us! It's wonderful to hear that we were able to assist you through the process and that the installer also did a great job. Thank you for placing your trust in us.
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Solar Together
Svar fra Switch Together UK
Hi Nicholas,
It’s so encouraging to hear your experience with us was a good one. Thanks for putting your trust in Solar Together!
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Solar Together
Everything worked on time
Everything worked on time. The installation team were polite and efficient. Very pleased.
10. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Switch Together UK
Hi Keith,
We're really pleased to hear things went well for you. A smooth installation with a great crew is exactly what we aim for.
Thank you for choosing Solar Together! Please know that we’re so grateful for your trust.
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Solar Together
Excellent company
The company recommended by Solar Together, Infinity Renewables was excellent. The staff were courteous, friendly and hard working. Communication was first class
30. desember 2025
Svar fra Switch Together UK
Hi Peter,
Thank you for such a lovely review! We're delighted to hear how well Infinity Renewables carried out your installation. It's always amazing when communication works seamlessly. A big thank you also on behalf of the staff who completed your installation.
Your trust in Solar Together is deeply appreciated, thank you!
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Solar Together
If I was reviewing the company it would get 4 stars
If I was just reviewing the company, they would probably get 4 stars, however as an overall experience, I have given it 3, as there was a number of issues with the installation mostly now corrected. However my PV diverter still doesn't work with the battery, I still don't know if the replaced generation meter when next read will be acceptable (the installer unfortunately broke a terminal), and when charging my EV, the power drawn comes out of the battery if its outside of the octopus intelligent go cheap rate electricity period due to the battery not integrated with the octopus api, although the charger supplied was. Workarounds for most things are available but at significant extra cost.
15. desember 2025
Svar fra Switch Together UK
Hi Kevin,
Thank you for taking the time to share your feedback with us. I appreciate that there were a number of shortcomings during your installation experience, and I very much hope that solutions may be found promptly for the remaining issues.
I would warmly welcome you to contact us directly, so that we can offer you support in resolving the ongoing problems, such as the integration of your battery and power diverter. We would like to assist in putting things right.
You are welcome to contact us using info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Thank you for choosing Solar Together, it means a lot to us!
Kind regards,
Solar Together
It was a seamless process with online…
It was a seamless process with online applications. Got the solar panel installed without any troubles at competitive prices.
30. desember 2025
Svar fra Switch Together UK
Dear Pauls,
Thank you for your positive feedback! We're happy to hear that the online application process was seamless and that we were able to offer the solar panel installation smoothly, with a competitive price.
Enjoy your solar PV system!
If you have any questions or need assistance, please don’t hesitate to get in touch with us at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Solar Together
Efficient and Helpful
The workmen arrived on time, explained what they were doing and cleaned up their work space when finished.
24. desember 2025
Svar fra Switch Together UK
Dear M. C. Purdy,
Thank you for sharing your positive experience with us.
We're happy to hear that the installation team was punctual, communicative, and tidy.
Here is to a 2026 full of sunshine!
If you have any questions or need assistance, please don’t hesitate to get in touch with us at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Solar Together
Solar Together review
Solar Together is an interface between electricity consumers who pay Council Tax to King's Lynn and West Norfolk Borough Council and solar panel/solar battery system providers. Solar Together negotiated a good deal with Fresh Electric to install a solar battery system for me. The install went well, completed in one day by Fresh Electric. With an additional battery it works well
7. juli 2025
Svar fra Switch Together UK
Dear Brian,
Thank you for sharing your experience with us.
We're happy to hear that we were able to help you with your new system acquisition. It's great to know the installation process with Fresh Electric, the installer, went smoothly and was completed efficiently.
We hope you enjoy your new system and the savings that it will offer!
If you have any questions or need assistance, please don’t hesitate to get in touch with us at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Solar Together
Solar together provided pretty good…
Solar together provided pretty good info at the start of the process bug to be honest the survey and install was provided by contractors who so far have provided a good service .
24. desember 2025
Svar fra Switch Together UK
Dear Peter,
We're happy to hear that you found our initial information helpful. It's great to know the installers provided great survey and installation services. Thank you for sharing your positive experience!
If you have any questions or need assistance, please don’t hesitate to get in touch with us at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Solar Together
Everything went smoothly
I think, I had two companies allocated to me for site surveys.I had to cancel one.
24. desember 2025
Svar fra Switch Together UK
Hi Nihal,
I'm so glad to hear that everything went smoothly in the end, despite you getting two different installers assigned to your installation.
I had a look and it seems you registered twice for our group-buying scheme, and accepted offers from two installers. We completely understand how this can happen in a remote process, and we're glad the confusion was cleared up in the end. We're sorry for any inconvenience we caused you.
Thank you for placing your trust in Solar Together. We truly appreciate it. We wish you all the best with your system.
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Solar Together
Excellent
Very pleased with the service and quality, with great communication throughout the whole process.
22. desember 2025
Svar fra Switch Together UK
Hi Paul,
We're glad to hear that you are pleased with the service offered by your installer, The Solar Bureau.
It is our utmost priority to make the installation process straightforward for you, from communication to technical details.
We hope you enjoy the energy savings generated by your new system and all the environmental benefits it provides!
If you have any questions or need assistance, please don’t hesitate to get in touch with us at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Solar Together
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.