The whole process was made very easy for us with good communication throughout. The scaffold was put up with installation a few days later and scaffold removed very quickly and quietly afterwards.... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
We used Surrey’s Solar Tigether (now Switch Together) scheme as a means of reducing costs and having a ‘safe’ supplier. We also had quotes from other Which? Trusted Trader and similar. We managed to p... Vis mer
Selskapet har svart
The communication with supplier was good but the service was erratic. Had to wait over 3 weeks for scaffolding to be removed. Now waiting over 2 weeks to get EV point working. Roofer left his ru... Vis mer
Selskapet har svart
Fairly straightforward process, we only had a battery installed. A bit disappointed that the battery could not be sited as promised in the garage and it was a bit of a scramble to get a space cleared... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Switch Together makes it easier for households to take up renewable energy and make more sustainable choices at home. We use expert guidance and the power of group buying to help people access fair, competitive prices on products like solar panels, battery storage and other low-carbon technologies. Our approach is simple. We bring communities together, assess demand, and run a competitive process with carefully vetted suppliers. By buying together, households benefit from better value, clearer information and a more straightforward journey — without the pressure or complexity that can often come with home energy decisions. From the moment you register your interest, our team is there to guide you. We explain how the scheme works, what’s involved, and what to expect at each stage, so you can make an informed decision that’s right for your home. There’s no obligation to proceed, and you stay in control throughout. We work with trusted installers who meet recognised industry standards, and we’re transparent about pricing, timelines and next steps. Our goal is to remove barriers, build confidence and help more people switch to cleaner energy — simply, fairly and together. At Switch Together, sustainable choices shouldn’t be complicated. They should be accessible, supportive and built around real people and real homes.
Kontaktopplysninger
21-22 Great Sutton Street, EC1V 0DY, London, Storbritannia
- support@switchtogether.co.uk
- switchtogether.co.uk
4,5
Enestående
6k anmeldelser
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
A big decision made easy
When thinking of solar panels I have to admit I was a bit apprehensive at first.
However, when we had our survey from Tom Carney at Infinity Renewables there was no hard sell, Infact we opted to have more battery capacity and extra solar panels, to what we had been quoted.
The whole process went through without a hitch and they were only too keen to talk us through the operating proceedure. The whole set up looks neat and tidy. Thus we are delighted with the outcome.
Thank you Solar Together for pointing us in the right direction.
12. januar 2026
Svar fra Switch Together UK
Dear John,
Thank you for this incredible feedback!
We're delighted to hear that you found the process through Solar Together easy to navigate. Helping make renewable energy more accessible is a key goal for us, and we are thrilled that we were able to achieve that for you.
It’s also superb to know that Infinity Renewables was there with you all the way and that the whole installation procedure was a smooth and satisfying experience.
We hope you enjoy all the benefits your new system brings.
All and only the best:
Solar Together
Svar fra Switch Together UK
Hello Andrew,
Amazing to hear everything went well.
We are especially grateful for how you highlighted the efficiency and speed of the installer team. Thank You!
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Best regards,
Solar Together
Good workmanship and finished the job…
Good workmanship and finished the job in a day. Reasonable price. Received all docs after payment promptly.
11. desember 2025
Svar fra Switch Together UK
Dear Parag,
Thank you for taking the time to share your experience.
We're delighted you had a great journey with us. Here is to many happy years of sunshine and renewable energy!
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Solar Together
Very satisfied
Very satisfied. If I hadn't joined the Solar Together Scheme then these works would have been unaffordable for me at the moment.
12. januar 2026
Svar fra Switch Together UK
Dear Mr Porter,
We are so glad to hear that you had such a positive experience with our scheme.
Making the journey simple and offering affordable options through our group-buying process is exactly what we aim for, so thank you, again, for choosing us.
We are here to support you every step of the way, so please do not hesitate to reach out to us at info@solartogether.co.uk or 0800 014 8851 (Mon - Fri: 8:00 am - 5:00 pm), should you have queries in the future.
All the best,
Solar Together
It was a very professional installation…
It was a very professional installation carried out by knowledgeable, personable, friendly installers
11. januar 2026
Svar fra Switch Together UK
Dear Mr Birch,
Thank you so much for your feedback!
Your positive experience serves as a testament to the professionalism and commitment of the teams involved in your installation.
We wish you to enjoy the benefits of your system for many years to come.
Best regards,
Solar Together
Overall a satisfactory and succesful experience
Overall the process was satisfactory, the only minor issues were a longer than expected delay between accepting the quote for the battery and having it installled and a problem in setting the mains recharging schedule with the FoxCloud App, which was quickly resolved by talking to customer support.. However, the installation went well and the system seems to be workng well and Solar Together have been very good in providing all the support documentation.
10. desember 2025
Svar fra Switch Together UK
Dear Tony,
Thank you for sharing your feedback.
We are truly glad to hear that you were overall satisfied with your experience throughout the scheme, even with the delay and the hiccup with the monitoring application.
We understand these can be frustrating, and therefore, we appreciate your kind review even more.
Thank you once more for choosing Solar Together! We are honoured to have been part of your renewable journey.
Kind regards,
Solar Together
The tradesmen were very good and…
The tradesmen were very good and polite. Communication with admin was not always good, not responding or giving enough notice or information.
30. desember 2025
Svar fra Switch Together UK
Hello,
Thank you for taking the time to write us a review.
While I am happy to hear about your positive experience with the tradesmen themselves, I am sorry that you found the administration part amiss during your journey.
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Solar Together
Really simplifies the process of getting solar panels
Solar Together is a great scheme. It makes the process of purchasing solar panels simple and stress free, with the reassurance that you're getting a quality installation at a competitive price.
8. desember 2025
Svar fra Switch Together UK
Hi Daniel,
Thanks for your thoughtful feedback. It means a lot to us that you felt supported and confident in choosing Solar Together. Helping participants feel more comfortable and confident in installing a solar PV system is one of our main objectives, and it's wonderful to hear that we succeeded in that for you.
We wish that you enjoy your solar panels for many years to come!
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Solar Together
The whole process was straight forward…
The whole process was straight forward and easy to complete.
26. desember 2025
Svar fra Switch Together UK
Hi Anthony,
It’s so encouraging to hear your experience with us was a good one. Thanks for putting your trust in Solar Together!
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Solar Together
Great Installers.
The best part of the experience was actually the installers; quick, efficient and shoed initiative.
The installation has only been in place for about 6 weeks but the product does seem to be working very well.
The process before that was tortous with everything on line and very little personal contact.
12. desember 2025
Svar fra Switch Together UK
Hi Wendy,
We appreciate you taking the time to share your experience. It’s great to hear that everything went well with your installation and that you're satisfied with the system. We hope it serves you well for many years to come.
We're sorry that you weren't pleased with the process leading up to your installation. We completely understand that an online process doesn't feel personal and can make it feel more difficult to get assistance.
Please know we're available if you ever wish to reach out. Should you need any assistance or have any queries, you're welcome to contact us at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Solar Together
Adverse conditions overcome in the installation
On the day of the installation the weather was really awful with heavy showers. The electrician and fitter however battled the extreme elements and the installation was completed that day. The work was of a high standard and the time the electrics was switched off was a minimal 20 mins. everything worked first time and i was informed of the documentation and relevant password to the app.
It was a really horrible day and I mutually agreed that the bird prevention could be fitted the next day .
This was completed and to date everything is working. I extend my thanks to the fitter , electrician, surveyor and office staff for doing a fantastic job on time and agreed budget. I was kept informed during all the aspects of the work undertaken both by text and e-mail . Thank you Solar Together
15. desember 2025
Svar fra Switch Together UK
Hi Tom,
Thank you for your kind review! I’m really pleased to hear that the installation went so well, especially given the difficult weather conditions. It sounds like the team did a really fantastic job and we'll be sure to share your feedback with UPS Solar.
We're glad that you're happy with your new system, and that the bird netting was fitted the following day according to plan. Wishing you many years of efficient and sustainable energy ahead!
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Solar Together
Customer support post installation
I have now had the solar panels for 9 months. Installation was swift, uncomplicated. Not sure if the service since
Grateful to my brother who supports as otherwise you can be waiting weeks for an email response
No support for setting up initially - sent long winded videos to review
Problems with battery not charging and discharging started just before Christmas. All offices closed from Christmas Eve to 5th January 2026.
Called this morning, apparently sorted electronically but will check with manufacturer and let me know Friday as to why this happened!
Seems the cold affects the battery but I have the upgraded one!
If so easy to sort why is there no help over the holiday period?
What about the money lost over the last 10 days from not being to be charge overnight in the holiday period when everyone home!? Same in November. Cost to the customer again.
Problems most months in winter. Not good enough
Maybe go with a bigger supplier? Not enough people in customer support
7. januar 2026
Svar fra Switch Together UK
Hi Sultan,
Thank you for taking the time to share your experience. We are pleased to hear that the installation itself was smooth, but we are genuinely sorry for the frustration you have experienced with post installation support, particularly during the winter period.
We understand how concerning it is to experience battery issues, especially over the holidays when energy use is higher. While extremely cold temperatures can affect battery performance, this does not diminish the impact it has had on you, and we acknowledge that the lack of support availability over the holiday period has added to your disappointment.
If there is anything we can do to assist you with this matter, we would welcome you to contact our customer support team directly so we can ensure your concerns are fully addressed. We're available at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Solar Together
Svar fra Switch Together UK
Hi David,
Thank you for your feedback. We are glad to hear that you are pleased with the Solar Together scheme.
We hope that you enjoy your new system for a long time to come!
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Solar Together
Great service
Great service, the company were excellent fitted with ease the whole process was very smooth.
Thank you
9. desember 2025
Svar fra Switch Together UK
Dear Mr Brown,
Thank you for your feedback. We are glad to hear that you are pleased with the process and especially with our trusted installer, EE Renewables.
We hope that you enjoy your new system for a long time to come!
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Solar Together
From beginning to end of process we…
From beginning to end of process we were constantly updated. The appintments were made in agreement with ourselves and honored. The survey was thorough and the crew who fitted the panels were very pleasant young men and extremely professional. The follow up and response to queries we raised was prompt andvprofessionally dealt with. We felt reassured throughout the process.
12. desember 2025
Svar fra Switch Together UK
Hi Beverley,
Thank you for your feedback. We are glad to hear that you are pleased with the process and especially with our trusted installer, Solar Xpress.
We understand the installers must be thorough, efficient, and consistent with participants, and we are happy to hear that they went above and beyond for you.
We hope that you enjoy your new system for a long time to come!
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Solar Together
Installation went well but took longer…
Installation went well but took longer than 2 hours.
Also was not talking to iPhone as the LAN connection was not working.
30. desember 2025
Svar fra Switch Together UK
Hi Norman,
Thank you for your feedback. We do apologise for any inconvenience that the installation or the weak LAN connection has caused. Indeed, solar installations may take the entirety of one to two working days.
We understand that it is necessary to have a good WiFi connection for the proper functioning of the in-home monitoring tool.
We hope that the installer, Infinity Renewables, we able to remedy this issue. If not, please don’t hesitate to get in touch with us at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Solar Together
17.09.2025 Graham White 6 Wheatfield Drive Cranbrook Kent TN173LU.
17.09.2025.
On fitting the electrical cable was laid on a flat roof causing a obstruction to the flow of water into the guttering.The gutters had been dislodged.Damage to brickwork over garage door.
19.09.25.
Phoned and complained explained the damage a was not happy with workmanship.
21.09.25
Received a invoice explained that no payment would be made until works were made good.
24.09.25.
Phoned the complaints department they will arrange to carry out remedial works.
3.10.25.
Receive follow up invoice explained that that I would either pay the fund to my solicitor or Tunbridge Wells Borough council to hold the funds until remedial works had been carried out this they declined.
3.10.25
Email from company they will attend on the 20.10.25 to carry out remedial works.
17.10.25
Fitter phoned he word attend this afternoon as I was in hospital I would not be there.
20.10.25
Fitter visits site unable to repair brick work on inspecting work damage to guttering and placing concrete coping stone on garage roof causing a further obstruction.
Made a further comp!ain't further fitter appeared replaced the section of gutters copping stone on roof and repaired brick work.
Another invoice appeared asking for payment
I explained that that I was waiting for remedial to be carried out.
By this time I was fed up with the the fitting, and would not have had this work carried out.
30. desember 2025
Svar fra Switch Together UK
Hi Graham,
Thank you for your review. We truly value your feedback, even when it reflects a difficult experience.
I understand that you were not able to resolve the workmanship issues with the installer. Please rest assured that this is one of the reasons why we offer customer service at Solar Together - to mediate disputes between the customer and the installer.
If there are ongoing concerns, we would like the opportunity to help put things right.
Please contact us so we can assist in resolving these issues. We're available to assist you at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Solar Together
Recommended
Clear info, good customer support, selected a good supplier, secured better pricing. A positive experience for me. I will use them again if the opportunity arises. Thank you.
30. desember 2025
Svar fra Switch Together UK
Hi Mark,
Thank you for your feedback. We are glad to hear that you are pleased with our customer service, information, and pricing. In addition, we are happy to know our process for vetting our installers was successful with Infinity Renewables.
We hope that you enjoy your new system for a long time to come!
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at info@solartogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Solar Together
I enquired in early 2025 and was not…
I enquired in early 2025 and was not forgotten later in the year when they put me in touch with the chosen installers, who were very efficient.
30. desember 2025
Svar fra Switch Together UK
Hi John,
Thank you for your review. We're happy we were able to connect you with your installer. We hope everyone has an experience similar to yours.
Thank you for choosing Solar Together, and we appreciate the opportunity to be a part of your sustainable energy journey.
Kind Regards,
Solar Together
good system delivered well and on time…
good system delivered well and on time clean and tidy
30. desember 2025
Svar fra Switch Together UK
Hi Nigel,
Thank you for the review. We're glad to hear that everything went so well.
We hope that you are able to enjoy the benefits of your newly installed solar panel system for many years to come.
Kind Regards,
Solar Together
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Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.