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Swiss-Store Anmeldelser 

699
•
TrustScore 4.5 av 5

4,7

Gavebutikk
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

I was recommended by a friend to purchase from this company.I checked them out and found that the prices were cheaper than buying from Victorinox directly.I subscribed and received a discount code so... Vis mer

Vurdert til 5 av 5 stjerner

Ordered watch which arrived within 2 days. All in perfect working order as you would expect. Checked alternative cheaper websites on trustpilot and so glad I just paid that little bit more at Swiss-st... Vis mer

Vurdert til 4 av 5 stjerner

Product would benefit from more description just to help a bit more between products. That said I was kept well up to date on the delivery and the product itself is superb. Very pleased with this pro... Vis mer

Vurdert til 5 av 5 stjerner

I honestly cannot say enough to recommend this company. I ordered a personalised Swiss knife for my husband’s birthday which arrived the following day. My husband is over the moon with his gift, so a... Vis mer

Informasjon om virksomheten

  1. Gavebutikk

Opplysningene stammer fra ulike eksterne kilder

UK's largest range of Swiss brands from Victorinox, Mondaine, Luminox, Felco & Wenger - All available with next day delivery.

Kontaktopplysninger

4,7

Enestående

TrustScore 4.5 av 5

699 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har ikke svart på negative anmeldelser

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,7

Alle anmeldelser

(699)

31 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon
Vurdert til 3 av 5 stjerner

Poor customisation

The knife itself is great quality and arrived very quickly but I paid extra to have a name printed on the side. That was done and looked good but the print rubbed off immediately.

13. januar 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Amazing customer service

The product I received was fabulous, but what made my experience great was the customer service team. The quick responses and attentiveness was impeccable. My order was lost, which was a fault of the royal mails services, however the brilliant team made sure a new one was sent the same day, with express shipping and even upgraded my order free of charge! I will be sure to tell people about my amazing experience with this company and will definitely purchase again.

9. desember 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Really impressed with the pen knife I…

Really impressed with the pen knife I purchased for my partner. He was so happy too. Great customer service and speed of delivery. Only issue was the delivery company (DPD) as they failed to do next day delivery when I paid for it. Swiss store actually refunded me for this which was really kind. You don’t get good service and great customer service like this anymore. Thank you again

20. desember 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Lied about dispatch!

Ordered a knife for a present and they lied about the dispatch date. It’s been in ‘dispatched but not reached courier’ stage for 6 days now. It’s a gift for an event which it isn’t going to be here for and basically they don’t care. Got in touch and got a simple well we will check again in a few days… not good enough!

12. desember 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

great service

great service, simple online shopping portal, prompt notifications, speedy delivery, simple recyclable packaging

21. november 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

The wrong item was sent

The wrong item was sent, when I phoned the immediate response was I’d ordered the wrong item. I had to send photos. It was your error, I returned the item and despite having explained it was for a specific date, had to chase with proof of postage. Then informed I should have been told to send proof of postage to expedite matters. Not very impressed by my experience

1. november 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Swiss-Store

Thank you for your feedback, and we truly apologise for the inconvenience you've experienced. We understand how frustrating it can be when expectations aren't met, especially with a time-sensitive order.

We did notice a miscommunication between departments that led to the incorrect item being shipped, and we deeply regret that. We appreciate you taking the time to send us photos and return the item so we could address the situation. We also acknowledge the confusion around the proof of postage request and the delay in getting your replacement sent out. Please know that we will use this feedback to improve our internal processes moving forward.

As we mentioned in our earlier communication, we asked for the tracking return number so we could speed up the process, and we did prioritise the correct item being sent to you via next-day express delivery once we had the return. We’ll also be reviewing how we communicate and handle these situations in the future to prevent any further misunderstandings.

Kind Regards,
Jamie
Swiss-Store
Customer Service

Vurdert til 5 av 5 stjerner

Nice website with good range of…

Nice website with good range of Victorinox products at good prices. I bought the Wine Master picnic knife which arrived quickly and well packaged via Parcelforce. I received a four hour delivery time slot via text and email, which on the day of delivery was refined to a 1 hour slot. Overall an excellent experience dealing with SwissStore.

23. oktober 2024
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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