Swipe Insurance Anmeldelser 

Good value for money, easy application process

Nice price cheap from other company

I had heard that Swipe was a reputable company but my experience has been extremely bad. I had my phone stolen on Nov 1 and submitted my claim on Nov 2. They ask for an insane amount of documentation to support your claim, I used to be with Barclays Tech Gadget insurance and there was nothing like this amount of paperwork when I previously lost a handset. Swipe say they will get back to you within two days but they took three days to reply to me initially (I chased after 2) then asked for yet more paperwork, saying it would be another two days before they would reply. It has yet again gone over the two days. Here we are almost a week later and I have no idea if my claim will be approved. They just say it's with higher management. I am a freelancer and my work depends on having a phone. I also have kids and no way for the school or nursery to contact me which is stressful. Since it's now late Friday afternoon, it's now looking like it's going to be a minimum of 10 days before I get a response from Swipe. If you are happy to not have a phone for 10 days before you even know if your claim is being approved then go with Swipe but I 100% will not be renewing with them.

Jenny was 5 star. Top service. Polite, professional, understood what was needed and was efficient in delivering. 10/10.

Great service .purchased my insurance and documents arrived online straight away emails how to login to my account .very easy efficient service and insurance at a great price .

Seemed fairly straightforward to complete, good backup documents to feel more informed.
Proof will be if I need to make a claim.

I like the fact I can contact Swipe via email.

Smashed the screen on my phone and Swipe insurance were quick approving my claim. Gave me various methods to get the screen fixed, including sending it to them (so no upfront cost to me, less my excess) or getting it fixed via Samsung. I opted to get my screen fixed through a Samsung approved shop so I wouldn't have to be without my phone for days. Took only 3 hours for them to fix my screen. Sent Swipe my receipts and was reimbursed the cost within a few days. This was my first time claiming on phone insurance - Thank you for a stress free experience!

Very bad experience with them. Pay for nothing.

Never had to claim but adviser was helpful and easy and fast to get my policy updated.

Although I haven't made any claims. I found the cover to be great and exactly what I was looking for. It's has great cover, basically anything you can think off is covered was set up in 2 mins and all documents send instantly.

This has been the slowest and most frustrating experience I've ever had with an insurance company. My phone was stolen on the 9th of September, and only this morning, the 2nd of October, did I finally receive my replacement handset.

A few years ago, I lost my phone and, with a different insurer, the process was much smoother. All they needed was a crime reference number and proof of purchase before they sent out a new phone within 24 hours. Swipe Insurance, however, seems to have a never-ending list of requirements. They asked for multiple documents: several proofs of purchase, invoices, pictures of the front and back of the box, proof of usage, proof of blacklist, iCloud screenshots linking the device, utility bills, passport or driving license copies. They even requested I pay to list the phone as missing on Report My Loss and submit that report, along with other supporting documentation.

The frustration didn’t stop there. After submitting all this information, I received more emails requesting additional documents. In my case, the photo of the box wasn’t "clear enough," leading to another delay of 48 hours just to get a response.

This has been, by far, the worst experience I've ever had with an insurer. The customer service is terrible, and I would rather pay extra to insure my phone through my network provider or directly with Apple. It's unacceptable to make customers wait over three weeks for a replacement device

Poor customer service. Not very helpful and just washed their hands. Happy to take the money though

Awesome Experience with

Straightforward website, friendly customer services, excellent price, I keep insuring my phones with Swipe.

Quick and easy process

Be aware of this company they try every thinks to delay your claim my phone has been stolen,since 28th of August I made a claim and after uploading more than 15 documents they asked every 2days new documents today 3th of September again they asking for documents I already uploaded clearly they try to make a claim longer.i bought my phone from honor company and i used my EE network on it every things straight forward.they abusing customers.never ever go for this company .

Painfully and excruciatingly slow service. Do not recommend, save your mental health and pay the extra with your phone provider!!

I selected this insurance after seeing good reviews and their quick phone send out claims despite not being the cheapest on the market and I am living to regret it.

When I called my phone company to block my phone they asked if I had insurance with them as they’ll get a phone sent straight out and as I’ve never had to claim before, I had gone for insurance with swipe to save a few £’s , I assumed I would get a new phone quickly but it has been a week and instead have been asked for a ridiculous amount of documents and information and emails are very slow. One email I have sent has not been acknowledged and instead I just received a reply for more documents yet again!

I have called twice and been spoken to by uninterested teens and simply told that I can only email. I have had to make two appointments with the Apple Store to get information requested by swipe as it’s never enough!! I can only assume that they do this so you eventually give up and just buy a phone yourself. If you are a single person without a spare phone the information and documents that they continually request even after providing so much, is so frustrating.