The wine was superb but it took 2 weeks to arrive, from a UK address on the other side of London, a distnace even I, a 70 year old, could cycle in an afternoon
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Just bought our second case of 'Devoto Appassimento'. Really nice red wine that will suit most people as, given the alcohol content, (15%) it is sweeter than many other reds. Reasonable deliver... Vis mer
Selskapet har svart
Great wine! Good price However, delivery was way too slow. I had to wait two weeks. The only criticism I have. Speed up your delivery times and I shall order again.
Selskapet har svart
I used this service for the first time and have been delighted by the quality of the wine and the quick delivery. I read reviews which complained of slow or late delivery but I was pleasantly surprise... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
An Italian online Wine Shop: great wines, great deals.
Kontaktopplysninger
Italia
- svinando.co.uk
4,1
Bra
917 anmeldelser
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Fantastic wine and service will…
Fantastic wine and service will definitely buy again
10. januar 2026
Svar fra Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Svar fra Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
It's been a month and the delivery hasn't been made
I've never experienced anything like this before. It's been over a month and I still haven't received the product. The wines are generally good in terms of price and quality, but this latest crazy data issue... I don't know what will happen next.
3. januar 2026
Svar fra Svinando
Dear Customer,
we sincerely apologize for the inconvenience and the long delivery time of your order, as this is not the level of service we strive to provide.
We have sent you an email providing the reason for the delay as well as the expected delivery date.
We hope this communication helps to clear up the misunderstanding.
If you have any further questions, please do not hesitate to contact us.
Sincerely,
Your Svinando Customer Service Team
Still have not received my champagne
Still have not received my champagne, tried to contact the company no response!!!
Should have arrived for xmas still waiting 3 weeks later
23. desember 2025
Svar fra Svinando
Dear Customer,
We are very sorry for the inconvenience caused, as this is not the level of service we strive to provide.
We have sent you an email to express our sincere apology and to provide you with the reason for the delay of your order.
We hope this will help clarify the matter.
Sincerely,
Your Svinando Customer Service Team
Don’t bother!
Placed an order for a Christmas present on 16th January which did not arrive. They emailed to say the order has been resent but it has still not arrived.
Have emailed requesting a refund twice but have had no response. Really poor customer service.
12. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Svinando
Dear Customer,
We are very sorry for the inconvenience caused, as this is not the level of service we strive to provide.
To ensure that the issues concerning your last delivery is properly addressed, we kindly ask you to send us your inquiry to our email address: customer.service@giordano-vini.com or contact us directly at our toll-free number: 0800 2605 664, as we were unable to locate you in our system.
]
Sincerely,
Your Giordano Wines Customer Service Team
Great wine selection
Great wine selection, delivery is always efficient and excellent communication.
15. desember 2025
Svar fra Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Svar fra Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Ordered as slightly cheaper than other…
Ordered as slightly cheaper than other site and said fast delivery. The delivery was not fast and I had to phone to find out where it was. Did turn up but 2 weeks later.
6. desember 2025
Svar fra Svinando
Dear Customer,
We are very sorry for the inconvenience caused, as this is not the level of service we strive to provide.
We regret that our delivery did not meet your expectations and will do our best to improve in this area. We have also sent you an email with full details regarding the delivery timeframe.
Sincerely,
Your Giordano Wines Customer Service Team
Order placed and acknowledged
Order placed and acknowledged - being prepared - but then no further contact!! No email contact for a followup so eventually after 17 days i telephoned and the delivery was received the following day.
Good wine.
5. desember 2025
Svar fra Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Good wine at reasonable prices.
2. desember 2025
Svar fra Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Second time ordering and the wine…
Second time ordering and the wine arrived in good time and perfectly packaged, thank you
30. november 2025
Svar fra Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Almost 3 weeks for delivery and never…
Almost 3 weeks for delivery and never answered emails
30. november 2025
Svar fra Svinando
Dear Mr. Maclean,
Thank you very much for your feedback. We sincerely apologize for the delay in delivery and for not responding to your emails in a timely manner. We understand how frustrating this must have been and regret the inconvenience caused.
We truly value your trust and hope to have the opportunity to serve you better in the future.
Kind regards,
Your Svinando Customer Service Team
Another order, and we love Primitivo!
Another order and another great delivery.
We love Primitivo!
29. november 2025
Svar fra Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Yes got delivery in good time
Yes got delivery in good time , still awaiting to taste
29. november 2025
Svar fra Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Only received half my order
I ordered 2 cases. Only one was delivered. I have had no response despite numerous emails.
20. desember 2025
Svar fra Svinando
Dear Customer,
We are very sorry for the inconvenience caused and would like to inform you that this error has been reported directly to our delivery department. We will make sure that your delivery arrives within the coming days.
We have also sent you an email, and we hope this will provide the reassurance you need.
Sincerely,
Your Svinando Customer Service Team
Svar fra Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Svar fra Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Svar fra Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
When wines are difficult to source
Everytime we fancy particular wines from Italy, Svinando is the place to order from. Easy to select and order.
I am kept informed on dispatch and delivery times, it usually takes few weeks before we receive the package, but it is worth waiting for.
23. november 2025
Svar fra Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Svar fra Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.