Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

I am from London Ontario using Superprof for awhile as singing lesson teacher. Their referrals have been great.

Vurdert til 1 av 5 stjerner

I was charged a student pass and never retained any services, when I wrote to the company to request a refund I was told I had agreed, and I contested this, although they never replie dback apart from... Vis mer

Selskapet har svart

Vurdert til 3 av 5 stjerner

I’m currently in China and teaching Chinese online. However I found that since last year I could not login Superprof anymore without VPN. Even worse recently, I haven’t received any lesson notificatio... Vis mer

Vurdert til 5 av 5 stjerner

Tutoring on SuperProf has been an exciting journey for me, the platform had enabled me the opportunity to meet diverse kinds of learners and help them fall in love with Chemistry. The platform is al... Vis mer

Informasjon om virksomheten

  1. Utdanningsinstitusjon

Opplysningene stammer fra ulike eksterne kilder

Superprof is the largest community of passionate teachers in over 1200 subjects. Superprof is present in 28 countries and boasts over 10 million tutors worldwide. Whether you're interested in learning French, guitar, or hockey, Superprof is helping to connect those who want to learn with those who want to teach. We all have something to learn or share. With Superprof ♥, you can share and discover your passion!


Kontaktopplysninger

4,0

Bra

TrustScore 4 av 5

2k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 89 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

rediculous amount of monthly charge

A lot of tutors in there are not honest about the amount they charge, and the fee that the website charges monthly is too much for its purpose.

1. desember 2025
Logoen til Superprof Canada

Svar fra Superprof Canada

Hello,

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations.

The monthly fee corresponds to the Superprof Pass, which allows you to contact multiple tutors and access their profiles. Tutors set their own rates, which are clearly displayed on their profiles, and you can always check with them before booking a lesson. Many tutors also offer a free first lesson so you can try a session before committing.

If you ever encounter an issue with a tutor or have questions about the service, our customer service team is available to assist you and help ensure a smooth experience.

Best regards,

Vurdert til 2 av 5 stjerner

No refund for two no show appointments

I have used the platform previously and it was great but now they pre charge your credit card for any session booked - whether or not the tutor shows up. And they don't even require the tutor to confirm that they attended. I booked two sessions and neither tutor showed up. I sent screenshots of my messages with the tutors, showing that each tutor confirmed that they no showed me - and was told no refund because I waited over 24 hours to submit the complaint. It's outrageous that the bonus is on me to advised within 24 hours. It is reasonable to assume that the tutor must confirm they attended - and for them to have to return money they received when they confirm that they did NOT attend.

25. november 2025
Anmeldelse skrevet uten oppfordring
Logoen til Superprof Canada

Svar fra Superprof Canada

Hello,

Thank you for sharing your feedback. I understand your concern regarding the sessions that did not take place. As mentionned on our website, our system requires that any issues with a scheduled lesson be reported within 24 hours after the course was due, so that our team can investigate and assist.

I can see that you were able to contact our customer service, and they have been guiding you to ensure your situation is handled correctly. Please continue to liaise with them for any further support regarding your sessions.

Best regards,

Vurdert til 1 av 5 stjerner

It's a scam

It's a scam. There were a lot of little hello flags that I disregarded along the way that in hindsight were red flags.

1) the pictures of the "teachers" were heavily edited and looked like they were generated by AI.
2) the profile of the "teacher" I selected indicated that I could do sessions at their home but when I reached out to them they only did online sessions
3) when communicating with the "teacher " via the app there was alot of pressure to so a session quickly, not taking into consideration my schedule.
4) when I joined the first lessons "Free demo" I was met by this East Indian woman who told me my "teacher" was suddenly "unavailable". It was "last minute". He never reached out to me to reschedule on the app. She was offering to assist in finding me a match.
5) they make you pay upfront for "access" to the teachers.

To be honest I don't think my "teacher" ever existed. This would make sense from their perspective. They show you lots of potential teachers in your area that may or maybe real. Build trust. Make you feel like the $50 you pay will be fine because there are so many teachers to chose from. But it's a illusion. I feel like they rope you into a membership to help you "find" a teacher but they cancel last minute, in the hopes that you will continue to pay the monthly fee.
It's a smart scam. They tow the rope of what is "legal".

Be careful

1. desember 2025
Anmeldelse skrevet uten oppfordring
Logoen til Superprof Canada

Svar fra Superprof Canada

Hello,

Thank you for sharing your experience. We are sorry to hear that your experience did not meet your expectations.

We were unable to locate any account or email associated with the information provided, which makes it difficult to verify your situation. This is not how Superprof normally operates. All tutors are real individuals who set their own availability and rates, and first lessons are offered for free when specified.

If a tutor does not meet your expectations or becomes unavailable, we encourage you to report the situation directly on the platform. Our team is always ready to help you find a suitable teacher and ensure a smooth experience.

Best regards,

Vurdert til 1 av 5 stjerner

Avoid this platform

Terrible and misleading platform. They advertise “free first lessons,” but you only find out after paying that the $49 fee is just to contact a tutor, not for an actual class. Even if the person doesn’t answer, or its not a good fit, you’re still getting charged. If I had known, I would have never joined.

After sending them multiple emails explaining the situation, they still refused to help. Very bad faith, zero transparency, and no willingness to resolve anything. I absolutely do not recommend Superprof.

23. november 2025
Anmeldelse skrevet uten oppfordring
Logoen til Superprof Canada

Svar fra Superprof Canada

Hello,

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations.

We would like to clarify that the fee you pay is for the Student Pass, which allows you to contact multiple tutors and access their profiles. Details about the Pass, including its price and terms are clearly indicated during the subscription process, in the legal mentions, and in the payment confirmation email. The first lessons are offered for free when the tutor specifies it, so you can try a session before committing.

If you encounter any issues with a tutor, you can always contact our customer service or report the situation directly on the platform. Our team is here to help ensure that every experience is properly resolved.

Best regards,

Vurdert til 4 av 5 stjerner

Review before registering

I was charged $49 a month just registering on the site, which was charged to me without my knowledge.
There was never a clear notification explanation about this fee.
Update: the charge has been removed from my card. I understand it was just an imprint but that should have been explained upfront. It was a bit of a shock. I greatly appreciate the response of the customer service team to explain the problem. I do suggest the website is updated to make this very clear as it seems it has happened to others as well. If we are still looking for a professor we will return to the site

22. november 2025
Anmeldelse skrevet uten oppfordring
Logoen til Superprof Canada

Svar fra Superprof Canada

Hello,

Thank you for taking the time to share your feedback.

After checking your account, I can confirm that no payment was taken. When a student request is cancelled before being confirmed, the banking imprint is automatically released and no charge occurs — which is exactly what happened in your case.

I also don’t see any conversation with our customer service team. If you had reached out, my colleagues would have been able to explain the situation clearly and reassure you. Of course, we remain available if you have any questions or if you need help finding a tutor for your husband.

If you ever encounter an issue on the platform, you can also signal it directly from your account — this allows us to assist you quickly and efficiently.

Have a lovely day.

Vurdert til 2 av 5 stjerner

You are not transparent in your…

You are not transparent in your advertising and advertise overseas teachers as if they are in Canada not considering the language barriers that can affect the communication.

25. november 2025
Logoen til Superprof Canada

Svar fra Superprof Canada

Hello,

Thank you for your feedback. We’re sorry to hear about your experience.

Each tutor is responsible for the information displayed on their profile, including location and language. If you notice any profiles that provide inaccurate or misleading details, please report them directly on the platform. This allows us to review the situation and ensure students can make informed choices.

If you’d like, you can also write to us at hellocanada@superprof.com with the email linked to your account. I’ll be happy to check what happened and help you the best I can.

Best,

Vurdert til 1 av 5 stjerner

Tried contacting two different tutors…

Tried contacting two different tutors and never even got a response from either

9. oktober 2025
Anmeldelse skrevet uten oppfordring
Logoen til Superprof Canada

Svar fra Superprof Canada

Hello,

Thank you for sharing your experience. I’m really sorry to hear that the tutors you contacted didn’t reply — that’s definitely not the experience we want for students.

Most teachers reply quickly, but some may be unavailable at the moment you reach out. When this happens, you can always contact another tutor, or report the situation directly on the platform so our team can look into it and ensure you’re not left without options.

If you’d like, you can also write to us at hellocanada@superprof.com with the email linked to your account. I’ll be happy to check what happened and help you find an available teacher quickly.

Kind regards,

Vurdert til 3 av 5 stjerner

I’m currently in China and teaching…

I’m currently in China and teaching Chinese online. However I found that since last year I could not login Superprof anymore without VPN. Even worse recently, I haven’t received any lesson notification from the platform any more yet I can receive the ads and surveys by email. I don’t know what’s going on there and feel very frustrated! I strongly suggest that Superprof should develop an cellphone app that provides users more convenience.

17. november 2025
Vurdert til 5 av 5 stjerner

SuperProf is excellent!

SuperProf is excellent!! I’m enjoying the SuperProf platform very much. It’s a very effective and efficient tool for connecting students with a tutor. I have multiple listings targeting different facets of my experience. The online learning system provided within SuperProf, Pencil Spaces, is excellent! The online listing metrics provided to tutors through the annual tutor subscription are really helpful.

17. november 2025

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv