SUMMIT  Anmeldelser 

Great, product, fast shipping.

The quality and fit is just amazing. Quick shipping with a personalised message. Will be buying some more pieces soon…

Fast delivery, great quality and excellent customer service. Will be buying again soon.

Ordered a couple of Tees and got to say very impressed with the quality. Will be ordering again for sure.

Worst Customer Experience
My son has purchased from Summit numerous times. He likes the clothes and quality, but had an issue when a parcel was stolen from outside his apartment.
Summit tried to wash their hands of the issue, stating it wasn't their fault or Royal Mails, who left the parcel propped against his front door.
Summit suggested he not get parcels delivered to his address if it is not safe, then went onto offer alternative clothing (as the original items he ordered where out of stock) be delivered to the same address.
As he never quoted a safe alternative place, the parcel should have been redelivered, not left outside his door.
It took numerous emails, and quoting from the Consumer Rights Act to get Summit to refund the purchase.

Grey Marl Hoody. Great fit and weight! Would definitely recommend and will be buying another in a different colour

Great Customer Service. Quick response and a really good Solution for my Little Hoodie issue. Thanks for Sending a new one!

High quality clothing brand, worth the price. Nice touch with the personalised card.

Absolutely fantastic service clothes are lovely and when I had a question it was answered straight away and refunded when item had sold out with in 2 days well done definitely ordering again

Super high quality products and great service when contacting the team, thanks!

HIGH quality clothing. Probably the best coat I have ever owned. Great customer service too.

In the two instances where I had the opportunity to engage with the customer service team, I encountered challenges that left me dissatisfied with my purchase. The absence of a returns label for the products seemed either an oversight or a misjudgment. Additionally, during the Black Friday sale, my order faced a delay, and I was informed about its cancellation a week later due to the item supposedly being out of stock, which contradicted its availability at the time of purchase.

Despite these issues, I decided to give the company another chance, but unfortunately, the experience worsened. An item was shipped a day late without any explanation or compensation for the missed next-day shipping. I promptly reached out to the support team, expressing my concerns about the delay. Regrettably, it has been over three hours since I messaged them, and I have yet to receive any acknowledgment or information regarding their mistake, let alone an offer of a refund or compensation.

This situation is particularly disheartening, as the intended recipient of the delayed item is currently facing challenges, sleeping rough on the streets. For a business catering to customers who invest significantly in their products, one would expect a basic level of service, including clear communication and timely problem resolution.

Given these experiences, I have decided to reevaluate my decision to continue patronizing this business. It is unfortunate that such a promising company seems to fall short in its customer support, and I hope my concerns are addressed to improve future interactions.

Love Summit. I had a problem with my order and they went above and beyond to sort it out. Their customer service is just as good as their products. First class!

Bought a top and the material was amazing. Came in a few days which was very convenient.

Good enough heavy hoodie, but 100pounds for a hoodie is a little bit expensive, I got a large, for plenty room.. I'm a 32waist to give others an idea.. Maybe a medium would have been better? 🤔 Could wear t. shirt and sweater under hoodie if large,, a plain hoodie I wanted with no pedofiles, , s names...

Service was spot on, very smooth from the beginning. I purchased the new puffer coat and the carpenter jeans both top tier quality and the fit was amazing. Will definitely be returning. 👍🏻

Got there grey puffer in sale for 150€, best sale purchase I ever made, quality 10/10 fit 10/10

Ordered several items and after a few days, they had not arrived. Contacted Summit and they immediately reacted by sending a duplicate order, which arrived the next day at no cost to me. Excellent service.
As for the products themselves, great quality as usual. When they say heavy, they mean it. Always satisfied with the standard of their products.