Summit Racing Equipment Anmeldelser 

Okay, my experience was great! Haven't ordered anything from them since about the time of my Jeep build back in 2005, but as a woman, I have little patience especially when my radiator goes and I want to be driving my rig. Cross referenced my parts on Mopar sites to make sure I was looking at the right parts. Found Summit to be cheaper with faster shipping. They didn't have my radiator in stock, but I ended up getting everything I wanted to replace since the radiator was gonna be out, and it was trail worthy again within a week.

Will use them again (over Quadratec) simply because they seem to carry a more comprehensive range of Mopar parts for my Wrangler.

Después de realizar el pedido y seleccionar el método de envío, no se especifica que SUMMIT RACING NO se hace cargo de los impuestos y aranceles que pueda generar al llegar al país de destino, en mi caso a supuesto casi 100,00€ más..al llegar a España.

No volveré a comprar nunca mas en su pagina...

I bought thousands of dollars of parts for a project. Because of the size of the order I called it in to one of their specialists. They sent me one wrong part which caused many troubles for me including purchasing three different brackets to accommodate what finally was properly diagnosed as Summits mistake. I called and they admitted the blame, said that they would exchange at no charge, if I pay to ship it back to them...then, once they received it, told me I would need to pay. I found both the method as well as the speed of their customer service was extremely poor. I would never purchase from them again and would actually recommend against doing business with them. All this over a $200 pump and after spending thousands on that one order. Horrible.

I've just received my second big order from Summit for my 78 Trans Am. One of the brake calipers I ordered as part of a rear disc conversion kit, and the brake pads, were missing from the box - looked like it happened in transit. Summit had a new one on order for me less than 8 hours later. I was very impressed and will order from them again.

I ordered four shock absorbers,they did not fit properly. The repair shop had to modify them to fit, They charged extra and customer service could do nothing for me because I modified them. The money I saved on the part was eaten up by the extra charges from the shop

In November of 2018 I ordered a rear bumper for my 1963 Galaxie 500. Arrival was stated to occur in early February 2019. Not a big deal I was gathering parts for the lengthy restoration. Mid-February I contacted them and they responded with a don't care attitude and not the least bit apologetic. The next estimate was Mid-March and then I followed up in March to discover Mid-April was the new expected arrival. It did finally arrive in late April 2019.

Their website should provide tracking information for orders when they're delayed or back ordered. The customer should not have to pursue their sales department for their order's status. I suspect they don't have brainiacs managing this large company and instead have car guys that are good at cars, but not at running a company that should be geared around the customer.

Sadly, I've gone back to Summit Racing and bought items I can't find elsewhere or couldn't find a better price. My warning is if it isn't in stock when you order it, beware of the frustration and delays you could likely face. I'd love it if some other racing parts company could seriously challenge their customer base -- a win-win for the customer and competing company.

One of the worst on-line retailers I've ever dealt with. Ordered a product which appeared to be in stock and ready to ship. Not only did they not have the item but neither did their distributor. They would not allow me to cancel the order as they said they'd have to confirm the distributor didn't ship it. Didn't hear back from them so I called to see what's going on. They said they'd contact the distributor and call me back. About an hour later I get an email saying the item had shipped and a UPS tracking # was given. This tracking # was not my order and going to someone else in Michigan. Called them back and explained to CS again...I asked them to put me on hold and call the distributor and they would not do it. I did a little detective work and figured out the distributor was Helmet House...based out of CA with warehouse in South Haven, MS. I called the CA office and they assured me the item I ordered was still on back order and they'd been without stock for quite a while. They confirmed there was no chance my item shipped yesterday. Now back on death-hold with this worthless CS department. NEVER AGAIN!!!!...So after holding for 40 minutes the CS agent still refused to cancel the order and tried to put me off again. After arguing with him he agreed to call the distributor while I was on hold, 15 minutes later he comes back and tells me I was correct. They do not have stock and my order did not ship out. I asked him to put me on hold while he cancelled the order. He gave me the runaround about how he couldn't do it but assured me he make it happen. Still not done and the business day is over. Glad I used Paypal to pay these clowns, just got done filing a claim.

you will never get your parts or tires or attention so may as well cancell your order and get money back
staff is rude, nobody knows what is going on and if you are lucky after 4 days of calling to get someone on the phone to tell you they don't know what is going on
bad business!!!

Say "Estimated shipping : today" you make your order and then it change to "Available in 10 days" ???

They obviously make money on the shipping cost. Seriously +50$ of shipping to france for a stupid tiny connector??

I get it why now they don't sell internationnaly with ebay. They don't make money on internationnal orders with them because you pay ebay to send it to you.

Summit Racing are thieft.

Is cheaters, send not same part as shown on website, advertise with raccing equipment. But custumer service is slower than camel

Best speed shop in the world.
Been buying from them for over 25 years. Never a problem. Excellent staff. Five stars.

they sell items they dont have, the shipping date changed every week for 3 moths and then they cancelled it. i asked why they cancelled but nobody knew it. still waiting for my money back.

time to try another supplier

I bought a 70-76 Trans Am Shaker hood from you guys. Perfect fit, perfect quality, very quick delivery, though I live in Finland. Thank you very much! Great job!

Ordered items on line and when they came in it was not what I anticipated, I live in Alaska and just cause I do they would NOT pay for return freight.
This is the united states not some third world country.
Never buy from these guys again and we have several people here that buy from Summit.
I will steer them to different company!

I ordered a Rotofab cold air induction system from Summit. Not only was it incorrectly listed for my year of car on their website, but they refused to make it right. I had to call the manufacturer and they took care of the issue. Summit racing may be a legend but their customer service is terrible!! I would recommend buying your performance parts elsewhere.

I know most customers on a site like this are looking to complain. I understand their frustration as I have been in their shoes with other companies in the past, simply looking for a place to vent. However Summit Racing recently went so far above and beyond with me as far as customer service that I have been actively seeking these sites to simply give a positive review. They did not have to assist me, they could have simply stood behind the fact that the warranty was expired or other company policies. However they allowed me to explain the special circumstance surrounding the issue and made a decision based purely on customer service and satisfaction. That is a rare trait in today's impersonal online selling routine. It was very much appreciated. I will continue to shop there with no worries. Thank you.

I spent over 4000 dollars at summit a couple weeks ago I had some questions on a engine I purchased the feller”maverick” was ignorant when he found out I wasn’t buying just had questions he then offered me no 0 info at all he shortly hung up after I asked if he was there to just take my money and not to help anyone after they buy from him! I called jegs they offered me all of the info plus a lot more on the engine I bought from there competitor . I wish I would have bought from jegs they are polite, knowledgeable in the mechanical field and willing to help no matter what. Honestly ppl jegs is the way to go in the last year I’ve wasted 8-9000 dollars at summit same result every time. Just learn from my mistakes!

I sfart ordering parts from summit since 1988. Their parts are okay. The only problem I have with them is, they have too much back orders.

Summit Racing is totally 5 Stars!! They are second to none when it comes to customer service, selection and pricing!!

I ordered several parts for my small block chevy. Everything was going smoothly until the packages arrived. The fittings I ordered were not chrome to match the fuel filter I ordered. When I went and checked my email to make sure I ordered the right part it showed a picture of a chrome straight barbed adapter which is what I believed I ordered. So I called to see what went wrong. This is where the problem came in. The guy on the line seemed agitated that I was calling. Tells me ya the picture is of a chrome piece but you ordered a black 1. In small print at the bottom when you scroll down its says black swivel not chrome straight. He was not much help and blamed me for not ordering the correct part. Be careful and read everything even the smallest print. Picture can show 1 thing and you will get another. No help after that either. He Just told they dont have chrome parts in so I pretty much had to deal with it or get my parts else where. So that's what I'm going to do. I figure they did not have the chrome parts in I ordered so they
took liberty and sent these black ones instead. They need to make three online store easier to know what you are ordering and they need better customer service. Even if I did accidentally order the wrong part they should of been nicer in helping me fix it. Not just write me off. F for customer service. C for eas of use on there website.