Sugarhill Brighton Anmeldelser 

86
TrustScore 4 av 5

4,2

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 3 av 5 stjerner

I absolutely love SHB designs but recently I’ve had real issues with the quality of clothing. I’ve had 2 different items literally coming apart at the seams after one wash. I don’t know if it’s the fa... Vis mer

Selskapet har svart

Vurdert til 4 av 5 stjerner

I love the cuts, styles, and colours of Sugarhill Brighton clothing. Some pieces are definitely better quality than others, so it’s worth checking the fabric before you buy. Always make sure you're... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

The clothes are amazing quality - especially the knitwear. My Dad worked in fashion and always compliments the high standard. Customer service is exactly as you'd want, helpful and friendly. Really ca... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Emma was dealing with my enquiry over a return I had made stupidly without including the invoice. She went above and beyond to help me, reassure me and keep me updated throughout. Emma remained profes... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Dameklesbutikk

Skrevet av virksomheten

At Sugarhill Brighton, our mission is to design clothing our customers love to wear, produced in an ethical and sustainable way, enabling us to support social and environmental causes close to our hearts. 2% of every sale is donated to social and environmental causes, and a tree is planted for each order made. So far, with our customers support, we have planted over 165k trees! We love what we do, designing something that adds a little sunshine to your day. By shopping Sugarhill Brighton, you make it possible for us to keep making important stuff like dinosaur jumpers and dresses with pockets (pockets are everything) but also help us do our little bit to support other people, animals and our planet.


Kontaktopplysninger

4,2

Bra

TrustScore 4 av 5

86 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,2

Alle anmeldelser

(86)

4 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Fantastic customer service

Sugarhill offers fantastic customer service. I had a problem with my delivery (the parcel went missing) and when I contacted the team, they were excellent. When my order arrived I was so pleased with the quality of the jumpers and shirt, which are original in design and really well made. I will certainly be shopping at Sugarhill again and highly recommend them!

23. november 2023
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Svar fra Sugarhill Brighton

Thank you so much, we really appreciate such a lovely review. :-)

Vurdert til 5 av 5 stjerner

Stylish and fabulous

I absolutely love Sugarhill clothes - they're beautiful, well made and unique.

I've just received my latest order and feel great stepping out in them. I've been complimented on the designs lots.

Thank you Sugarhill for making such great clothes.

4. oktober 2023
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Svar fra Sugarhill Brighton

Thanks so much for your kind review. 🧡

Vurdert til 5 av 5 stjerner

I love everything about this business

I love everything about this business. All the clothes I have purchased from Sugarhill are lovely and unique, they fit well and I've received lots of compliments. I've returned an item as it didn't suit me and this process was really simple and the money was returned swiftly. The website is easy to navigate, purchasing is easy and the items are always delivered quickly. I would recommend to anyone considering a purchase.

6. september 2023
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Svar fra Sugarhill Brighton

Thanks so much for your review. It is lovely to hear how much you love our pieces! :-)

Vurdert til 5 av 5 stjerner

Lovely dresses

I have a few pieces from this brand now and they all look so lovely and are incredibly comfortable.
Mostly I wanted to leave this review because their customer service is amazing. Thank you especially to Carla who kept me in the loop when there was an issue with my parcel and who offered a great solution.

29. august 2023
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Svar fra Sugarhill Brighton

Thanks so much for your feedback! We are always happy to help our customers :-)

Vurdert til 5 av 5 stjerner

I’m more than delighted

I’m more than delighted with my Charlie jumpsuit. I keep being stopped by complete strangers complimenting me. I think I need to wear it everyday!
Great fit, great fabric.

25. august 2023
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Svar fra Sugarhill Brighton

Oh we are so happy!!! I bet you look fabulous!!

Vurdert til 5 av 5 stjerner

All-round brilliant

I cannot fault the customer service from this company. I put the wrong item in a bag and returned it to SugarHill and they sorted it out for me without any fuss and with excellent communication. Cat and Carla were brilliant and it is so refreshing to find a company where customer service is still a feature!

I also love their clothes :) I always get compliments when wearing my dino shirt / sunrise jumper or underwater print dress.

So thank you SugarHill for having lovely clothes, wonderful staff and brilliant customer service!

22. august 2023
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Svar fra Sugarhill Brighton

Thank you so much for such a lovely review, we really appreciate your feedback and are so happy you love our clothes! :-)

Vurdert til 5 av 5 stjerner

I love Sugarhill Brighton

I love Sugarhill Brighton, the clothes are gorgeous.

However, I had an issue with a dress where the shirring was coming away from the hem. I contacted them they gave me choices of full refund or keep the dress and get it mended and I’d get a 50% refund! And 20% off next order.

All within a day! Well done to Carla who was really helpful via email.

Great company, great clothes, great service.

3. juli 2023
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Svar fra Sugarhill Brighton

Thank you so much for such a lovely review.

Vurdert til 2 av 5 stjerner

Their dresses shrink after first cold…

Their dresses shrink after first cold wash. I never had issues with viscose dresses from different brands. And sugarhill Brighton dresses are not cheap- I paid almost 70 pounds for a dress that got shrinked after 1st wash. I sent email, got response with an advice. I am still wearing it but it now sits quite tight and is shorter. Not worth the money… I have a feeling that many of those new brands that call themself ecofriendly, but still have a tag „made in China” are rip off, unfortunatelly. Nice dresses but I will not buy anymore because of fabrics quality.

1. juni 2023
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Svar fra Sugarhill Brighton

I am sorry that you are unhappy with your dress. We use an eco-friendly fabric, made from tree pulp. This fabric is biodegradable and also made from renewable sources where there little impact on the environment in the manufacturing process of the fabric compared to most man made fibres which you generally see on the high street which are made from unsustainable sources and will not degrade over time. Due to this it does mean that it behaves differently when washing to most clothing.

We appreciate that shrinkage isn't ideal, and we always want to help our customers rectify this. We provide instructions on how to counteract the shrinkage to ensure that your garments fit nicely and stand the test of time.

If you are still unhappy with your garment we will of course assist in you receiving an exchange for the same dress or a full refund. Please contact our customer service team and we can assist you with this.

Vurdert til 5 av 5 stjerner

Lovely clothes and amazing customer service

I am very happy with all of my many purchases from Sugarhill. I have a number of dresses that are good quality, fit well and attract compliments! I had an issue with the size of a tshirt that I ordered, and was very impressed with the attentive and personal customer service. I would highly recommend Sugarhill Brighton.

27. juni 2023
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Svar fra Sugarhill Brighton

Thank you so much, we really appreciate such a lovely review. :-)

Vurdert til 5 av 5 stjerner

Lovely tops

Lovely tops
I have bought two summer tops from Sugarhill, one last summer and
another this year, and I love the exotic pattern of the designs, the
quality of material and colour choices of each piece, they have been a
really good addition to my wardrobe and are vey nice to wear. I shall be
keeping my eye on any new designs that come in. Thank you SugarHill for
taking care to produce high quality clothes , with good quality fabric ,
its so hard to find these days . One top was a jungle theme and the
other an Ocean creatures top.
Compliments to your designer for these pieces, they are outstanding. :)

16. juni 2023
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Svar fra Sugarhill Brighton

Thank you so much for your review. We love to hear your lovely comments and are so pleased that you love our pieces.

Vurdert til 5 av 5 stjerner

the dresses I've ordered are beautiful…

the dresses I've ordered are beautiful quality, fit me better than I've ever come across before, have the most gorgeous colours, and the most gorgeous patterns that I'm left in awe and joy that I've found this shop! Yay! They've actually brightened up my life and summer so much!

9. juni 2023
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Svar fra Sugarhill Brighton

Oh thank you so much! We are so happy you love your pieces. :-)

Vurdert til 5 av 5 stjerner

Great Styles and great Service

Love the style - really unique (I've already been asked where I get my new sweater), fast Delivery and compact and environmentally friendly packaging, great service, really nice - can totally recommend it!

19. mars 2023
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Svar fra Sugarhill Brighton

Thanks so much for the recommendation. We are so pleased you love your sweater.

Vurdert til 1 av 5 stjerner

Awful Customer Service

I purchased the Navy Rainbow Stripe jumper as a Christmas gift, when the recipient tried it on the fabric was faulty and covered in marks. I proceeded to order a replacement which turned out to be the same, 3 jumpers in total all with the same issue. I emailed Sugarhill to inform them of the fault, purely for them to be aware and to stop sending out this item. The email chain I have is appalling. First suggestion was idiotic - 'can be easily removed using a de-bobbler (or scissors/knife if you a very careful)', second response was explaining how to wash and iron. Third email acussed me of having worn the jumpers! This judgement was apparently made after 'having discussed this with our design team'. I am no longer a Sugarhill customer and would not recommend them to anyone, not because of the fault on the fabric but because of the severe lack of customer care.

10. januar 2023
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Svar fra Sugarhill Brighton

I am sorry to hear that you are unhappy with the customer service at Sugarhill. We strive to help our customers and provide excellent customer service so we will take this feedback on board.

Vurdert til 5 av 5 stjerner

Beautiful Dresses,

Gorgeous clothes, great patterns, colours and quality. Lovely company to order from, swift delivery, simple returns and any problems are dealt with very quickly and efficiently.

31. mars 2023
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Svar fra Sugarhill Brighton

Thanks so much for your lovely review! It's so nice to hear that you've enjoyed shopping with us 🌷

Vurdert til 5 av 5 stjerner

Sugarhill Brighton goes above and…

Sugarhill Brighton goes above and beyond in terms of customer care. I had lost a button for one of their very nice cardigans that I purchased. Even though I had purchased my cardigan on another site, the team at Sugerhill Brighton (Emma) took the time and care to send me a new button to my home in France. I will definitely buy from them again - this time directly on their site.

13. mars 2023
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Svar fra Sugarhill Brighton

Thank you for the lovely review! We are very happy to hear that you've had such a great experience shopping with us 🥰

Vurdert til 2 av 5 stjerner

I purchased an animal print sweatshirt

I purchased an animal print sweatshirt. Very disappointed in the “ feel” and texture of the material. It’s not soft to touch but very coarse and rigid. So disappointed, just happy I bought it in the sale. The shape also makes me look very bulky especially because it appears to come up very short in the length.

11. mars 2023
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Svar fra Sugarhill Brighton

Hi Maureen, we are very sorry to hear of your disappointment with the item you ordered. You can return the sweatshirt back to us (for free) if it has not been worn yet and we will be happy to refund you. Simply head to the returns page of our website and follow the instructions (its nice and easy, we promise!).

Vurdert til 5 av 5 stjerner

Emma is a real asset

Emma was dealing with my enquiry over a return I had made stupidly without including the invoice. She went above and beyond to help me, reassure me and keep me updated throughout. Emma remained professional throughout with a lovely empathetic tone to lower my stress levels. My husband eventually found the post office proof of return (fingertip search of bin, lol) and Emma started the refund process. She is a real asset to your team.

28. februar 2023
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Svar fra Sugarhill Brighton

Thanks so much for your kind review! It's so lovely to hear that you've enjoyed shopping with us 🌺

Vurdert til 5 av 5 stjerner

The team went above and beyond to make…

The team went above and beyond to make sure an order I had for my birthday was perfect. I absolutely love their clothes and was thrilled to discover their customer service is just as good!

24. februar 2023
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Svar fra Sugarhill Brighton

Thank you for the kind review! We are very glad to hear that you've had such a good experience 🥰

Vurdert til 5 av 5 stjerner

Absolutely amazing

I bought the blue Anwen boiler suit. I struggled to get hold of it and the thought did cross my mind that I shouldn't bother as I'm only 5'3. All the pictures I see of people in boiler suits they tend to be very tall. I was very prepared to look dumpy. It arrived and I tried it on and it is so flattering. The tie waist really pulls it in. The colour and pop of colour on the pocket is brilliant. Just everything about it is wonderful. I'm so happy with it and the company themselves are amazing too.

11. februar 2023
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Svar fra Sugarhill Brighton

Thank you so much for your kind review! We are very happy to hear that you love our boilersuits as much as we do 🥰

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