Subwing Anmeldelser 

85
TrustScore 3.5 av 5

3,3

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 3 av 5 stjerner

Non ci sono state informazioni utili legate al costo della dogana che si è rivelato molto alto rispetto all’importo dell’oggetto acquistato

Vurdert til 2 av 5 stjerner

I enjoy my sub-wing, they shipped my replacement harness quickly. BUT... International shipping from Norway cost more than the product itself! I am disappointed they don’t have any way to do N... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

This is our second Subwing. Now we can tow two "subwingers" at the same time. What an outstanding product! If you think the videos make "subwinging" look fun, you need to get one of these. It's... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Incredibly and unlike any other purchase you might make from China's businesses, the product arrived in a few days, overpowering The use is a bit complex .... It takes time to get used to it. I woul... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Sport

Opplysningene stammer fra ulike eksterne kilder

Experience the incredible sensation of underwater flight! Discover the underwater marine world while gliding through the water like a dolphin, perform thrilling underwater acrobatics, or just relax on the surface and enjoy the ride. The Subwing completely reinvents the way we explore and interacts with marine life.


Kontaktopplysninger

3,3

Middels

TrustScore 3.5 av 5

85 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 33 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,3

Alle anmeldelser

(85)

6 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Great product, professional company

Great product from a professional company. We offer subwings as one of our watersports on charter in Spain and everyone loves them. Fly under the water like a dolphin. Excellent post sales customer care.

15. april 2022
Vurdert til 1 av 5 stjerner

Rigging Method Unacceptable

I bought the Subwing for a friend that lives in Key Largo. We used to snorkel behind the boat all the time to scout for good reef, lobster etc.. When I found out about the Subwing, I was excited about the maneuverability & had to have one. The package arrived in perfect condition & at first I was impressed with the overall design. We took the wing out the next day & had a total of 3 rides which were about 5 minutes each. When we got back to the dock, we rinsed the wing off with the rest of our gear. We went out the next day to go fishing & decided to take the wing along for a few rides on the way back. While riding out to our fishing spot, I noticed a loose rope on the wing.
This happened while sitting on the front seat of the boat not while being ridden. I didn't know that it was attached via a crimp at first because it was covered with heat shrink. So after removing the heat shrink & revealing the crimp, my first thought was how could this high quality product have ever been designed with such a poor rigging method? The crimp didn't even appear to be deformed / crimped as it was still perfectly round. Fast forward to day 3 after repairing the rigging, the second inside stringer failed. Day 4 after the second repair, one of the outside stringers came out of the crimp in the board. At this point it was a total failure with no way to fix the problem due to the board crimp being internal. $170 down the drain. I'm just glad that I didn't attempt to purchase the carbon fiber wing when it was supposedly being sold for $800. In conclusion, the Subwing is a good idea & actually performs well for a few rides before the rigging fails. I don't know what kind of rope was used, but it should be dyneema. The board rigging points should have been stainless steel swivel D-rings so the rope can be replaced in the future. The inside stringer attachment point to the outside stringer should have been a stainless ring tied with a butterfly knot. No matter what kind of rope is used, it will eventually weaken & need to be replaced. Therefore, the board should be set up so it can be re-rigged when that day comes. I was very disappointed with this product & angry that my friends gift is no longer functional.

2. august 2021
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Svar fra Subwing

Hi Micheal
I fully understand you are not happy with your wing. Whenever you experience any issues just contact us and we will make it right. The Subwing you bought was a very old discontinued version and we have made a lot of changes since then. However, this does not justify the issues you have experienced. Let me know if you want me to send you a brand new Subwing (current version) free of charge.
I can assure you that you will be more happy with this.
Again, I'm truly sorry for the frustration you have had with your purchase.
Best regards
Simon Sivertsen

Vurdert til 3 av 5 stjerner

I ordered two of the carbon fiber…

I ordered two of the carbon fiber units. These are $600 to $800 each. Keep that in mind.

Hey, they're fun. They look cool. Easy to learn.

A rope broke at the attachment on the third run. One has a bunch of water sloshing around in it.

Should be built better for this price.

30. juli 2021
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Svar fra Subwing

Hi Robert
We are very sorry to hear that you have had problems with both of your Subwings.
The cost of these are $119. They have been heavily discounted as they are earlier versions of the Subwing that have been discontinued. The current versions are naturally more reliable as we have addressed all issues with the previous versions. However, this doesn't mean that these kinds of errors are ok or should be expected with the carbon fiber versions.

Please send us an email and we can work something out. Customer satisfaction is always or main goal.

Best regards
Simon Sivertsen

Vurdert til 5 av 5 stjerner

I was extremely impressed with the…

I was extremely impressed with the timeliness of the delivery from Subwing. We have not been able to try the product out as of yet (it is still a little chilly in Michigan) but from from looking at the quality of the material that the subwing is made of and how it is constructed, we are anticipating nothing but fun. Thanks Subwing

20. april 2021
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Svar fra Subwing

We're happy to hear you are pleased with the quick delivery of your order. I hope you will have a great time with it in the lake when the weather gets a little warmer!
- Simon

Vurdert til 1 av 5 stjerner

Disappoinded

I place my order at 20.03.21 and i order SB mask, SB rope, SB mount SB shark.
Till now i received SB mask, mount, rope AND I PAID 140 Euro EXTRA for border and shipping (for shiping allready paid 42.58$).But i never get informed for this extra costs and i dont received SB shark till today 11.04.21 . I cant imagine how much money i have to pay till the end
(EU).
and i cant understand why you have to send 2 packages for 1 order..

11. april 2021
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Svar fra Subwing

Hi Ildri
I'm sorry to hear that you're not happy with paying for duties and taxes, but this is completely out of our control as each country's government has their own duty rates and taxes that are charged upon entry.
We expect that our customers know about their own countries import rates when placing international orders. To ensure that our customers are completely aware that they can be charged extra for duties and taxes we have a note at the checkout page notifying about this.
Your order was shipped as one shipment split into two packages as this was the most efficient way to send your order. I'm sorry to hear that they didn't arrive together at the same time.

Let me know if there's anything we could have done differently and we will use this to improve our business.

Best regards
Simon

Vurdert til 1 av 5 stjerner

We ordered a subwing

We ordered a subwing, a roap and a go pro equipment on the 30 /11.We still haven't received it.But we are not complaining because of this . After we ordered and paid 200 euros,we received a call, a few days later, from DHL informing us that there is an extra cost for duty and taxes that we need to pay extra in order to receive our package, the amount is 113, 30 euros extra. You do understand that it is your responsibility to inform your clients about such issues. And not found out about the extra cost days after the order and the payment. You don't know if someone is willing to pay extra. Never received an email (at least ) from you informing us about the extra cost!

15. desember 2020
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Svar fra Subwing

Hi I'm really sorry that you were not aware of this.
However, we do have a note on the last step during the checkout process stating: "Note: Duties and taxes may apply when your order arrives in your country"
Also it's standard procedure that your countries duties and taxes are charged by the customs when your order from outside the EU. We are used to that our customers are educated about the extra duties and taxes that might apply when ordering from outside their country.
I will check if we can make the message displaying this information in the checkout process even bigger so it's impossible to miss.
Again,I'm sorry that this came as an unpleasant surprise.
Best regards
The Subwing Team

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