Very good post-sales service. I had an issue with a water pump in my flat. Though the pump was far from new, I was given initial email assistance and then a phone contact to talk me through the needed... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Fantastic customer service. Really helpful with Eddie and Imran. Talked me through what to do to check where the issue was. Found the issue and immediately said a replacement was on its way to me. Nee... Vis mer
Selskapet har svart
I phoned Stuart Turner this morning to report that our shower pump had stopped working (whilst still under warranty). Helen answered my call and talked me through exactly what I needed to check to se... Vis mer
Selskapet har svart
I had an issue with my pump which turned into multiple issues. I ultimately found out that my plumber hadn't quite installed it correctly. That aside the support provided by Stuart Turner was outst... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Stuart Turner is an internationally recognised pump and water boosting solutions provider with an unprecedented reputation for product innovation, quality and reliability. We provide a complete water boosting capability from shower pumps, to bespoke packaged pump systems meeting the water supply demands of the largest commercial buildings.
Kontaktopplysninger
47 Market Place, RG9 2AD, Henley-on-Thames, Storbritannia
- 01491 572655
- marketing@stuart-turner.co.uk
- stuart-turner.co.uk
4,6
Enestående
717 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 81 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very helpful advice
Very helpful advice. My call was answered quickly. The person I spoke with knew a lot and offered a few solutions.
Very impressed
17. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stuart Turner Ltd
Hi A Thompson, thank you for your comments and taking the time to write your review, Stuart Turner.
Called the technical help line with a…
Called the technical help line with a problem with a shower pump. The problem was dealt with effectively within a few days.
4. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stuart Turner Ltd
Hi Helen, thank you for your comments and taking the time to write your review, Stuart Turner.
Excellent Service
Eddie is a Very experienced and patient technical advisor, he helped me through a problem with a newly installed pump.
Quick and efficient in replacing pump, causing minimal disruption to customer.
Thanks
Paul
9. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stuart Turner Ltd
Hi Paul, thank you for your comments and taking the time to write your review, we've passed a copy of your review to Eddie who I know was really pleased to have been able to help. Kind Regards, Stuart Turner.
Top service from Jason at Stuart…
Top service from Jason at Stuart Turner, thanks again.
10. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stuart Turner Ltd
Hi Gianluca, thank you for your comments and taking the time to write your review, we've passed a copy of your review to Jason who I know was really pleased to have been able to help. Kind Regards, Stuart Turner.
My pump had stopped working.it was only…
My pump had stopped working.it was only 5 month old, contacted Stuart Turner and they asked me to photograph the installation, Eddie sorted me out with a new pump with no hassle. Great service with no fuss. They also said they would collect my old pump! Brilliant.
9. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stuart Turner Ltd
Hi Christopher, thank you for your comments and taking the time to write your review, we've passed a copy of your review to Eddie who I know was really pleased to have been able to help. Kind Regards, Stuart Turner.
Eddie McCreadie
Eddie McCreadie, was very professional, and sorted matter concerning warranty in a very timely fashion.
9. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stuart Turner Ltd
Hi TM, thank you for your comments and taking the time to write your review, we've passed a copy of your review to Eddie who I know was really pleased to have been able to help. Kind Regards, Stuart Turner.
NO HELP WITH A 2 YEAR OLD PUMP!!
My 2 year old pump was leaking. ST representative was very unhelpful. Said my pump had not been registered even though I definitely did online, causing me to purchase another pump with installation costing a total of £1000!!!!!
I have registered the new pump online but called ST to confirm only to be told the new pump was not registered!!
23. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stuart Turner Ltd
Hi Mrs F Naisbitt, Thank you for taking the time to write your review and your feedback. From checking our system I can see that your case is being dealt with by our customer service team already and your complaint has been received and it is our understanding that we have reached out to you in response to your complaint, we will have our warranty registration system reviewed and checked to find out why your pump was not showing as registered and will make any necessary changes needed to prevent this happening in the future. please accept our sincerest apologies for any inconvenience caused. Kind regards, Stuart Turner.
Water boost training
Good solid product trading from Adam and Matt both very experienced so they know what they are talking about. Factory tour was interesting as well.
6. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stuart Turner Ltd
Hi A.Costello, thank you for your comments and taking the time to write your review. We are glad to hear you thoroughly enjoyed the installer training day. its great to hear such feedback, we've passed a copy of your kind review to Adam & Matt. Kind regards, Stuart Turner.
James
I dealt with James, who understood my problem and tried to help me. In the end, we sorted out our problem to my satisfaction.
6. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stuart Turner Ltd
Hi Jana, thank you for your comments and taking the time to write your review, Stuart Turner.
What a great company with fantastic…Great company fantastic service
What a great company with fantastic customer service I sent a pump to them to get reconditioned they advised me it wasn't the correct pump so saving me a lot of money and time very helpful and so sent emails to help me out with what I needed products great and the after service is even better Thank you Jason Acock
3. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stuart Turner Ltd
Hi Danny, thank you for your comments and taking the time to write your review, we've passed a copy of your review to Jason who I know was really pleased to have been able to help. Kind Regards, Stuart Turner.
40 yr old pump
Phoned Stuart Turner with obscure questions regarding a 40 year old pump and was answered with patience, detailed information and a sense of humour. Thank you Helen for your time, understanding, information and laughter!
PS the pump only failed because of householder negligence resulting in frost damage ........oh dear!
2. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stuart Turner Ltd
Hi Kelofa, thank you for your comments and taking the time to write your review, we've passed a copy of your review to Helen who I know was really pleased to have been able to help. Kind Regards, Stuart Turner.
Excellent technical support
Technical support from Eddie was excellent
Supported by email, phone & video link to resolve issue
27. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stuart Turner Ltd
Hi, thank you for your comments and taking the time to write your review, we've passed a copy of your review to Eddie who I know was really pleased to have been able to help. Kind Regards, Stuart Turner.
Just got off the phone to Eddie who…
Just got off the phone to Eddie who helped me with a new pump registration.
Eddie was very polite and comes across as a true professional in his field.
I highly recommend Stuart Tuner pumps as they are better quality than other manufacturers and actually seem to last longer. Good customer service and warrenty.
Thanks
David
27. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stuart Turner Ltd
Hi David, thank you for your comments and taking the time to write your review, we've passed a copy of your review to Eddie who I know was really pleased to have been able to help. Kind Regards, Stuart Turner.
Great technical advice
Eddie's help and advice was spot on customer felt very satisfied with the service due to sound advice given down the phone I also learnt some basic steps which will be useful in the future.
Thank you.
26. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stuart Turner Ltd
Hi Gary, thank you for your comments and taking the time to write your review, we've passed a copy of your review to Eddie who I know was really pleased to have been able to help. Kind Regards, Stuart Turner.
Excellent Technical Support service.
Excellent Technical Support service.
I am a customer with no plumbing knowledge.
The team helped in looking at the existing shower pump installation by explaining how to use my mobile phone to live-stream to them so that they could advise on what was necessary to make a more satisfactory installation of their pump.
They sent more information by email so that my plumber can be informed of just what is needed to improve the installation - and also offered to advise him by phone if he needed more information.
I think that the service was exemplary.
26. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stuart Turner Ltd
Hi Paul, thank you for your comments and taking the time to write your review, Stuart Turner.
Purchased a new pump as a replacement…
Purchased a new pump as a replacement for an existing one. A fault present with one of the hoses and ST had a replacement in my hand within 24 hours. Exceptional service, fitted and all sorted!
24. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stuart Turner Ltd
Hi OJ, thank you for your comments and taking the time to write your review, Stuart Turner.
I called Stuart Turner for technical…
I called Stuart Turner for technical advice regarding a pump that had failed. Without any hesitation, the technical support team, especially Eddie was professional and accurate in giving me advice. He quickly diagnosed the problem and arranged for the required parts to be sent out.
Amazing experience, well done to the whole team.
23. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stuart Turner Ltd
Hi Steve, thank you for your comments and taking the time to write your review, we've passed a copy of your review to Eddie who I know was really pleased to have been able to help. Kind Regards, Stuart Turner.
Call picked up promptly and talked me…
Call picked up promptly and talked me through whilst on the phone gave me advise on what to check resulting in a new item required and advised of companies to get the part
20. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stuart Turner Ltd
Hi Steven, thank you for your comments and taking the time to write your review, Stuart Turner.
Very worst service
No Warranty covered and will not offer a replacement or refund. Very worst service provided and kept fobbing off. Not reliable. No response to my recent complaint since Dec 2025. Pump hardly made it for a year and few months and not impressed!
17. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Stuart Turner Ltd
Hi Sharon, thank you for taking the time to give us your feedback, we are sorry to hear of your dissatisfaction with our service on this occasion. We do our best to understand every unique situation of our products however without further information from you, we are unable to locate your original contact with us. If we could please ask you to contact techassist@stuart-turner.co.uk with your details and original case number so our team can look into your case we would appreciate it. Thank you.
Friendly help
Very friendly help when I was finding it difficult to register my Monsoon pump for the warranty. Eddie couldn't have been nicer or more responsive.
16. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stuart Turner Ltd
Hi Mrs M Roy, thank you for your comments and taking the time to write your review, we've passed a copy of your review to Eddie who I know was really pleased to have been able to help. Kind Regards, Stuart Turner.
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