Straightship Anmeldelser 642

All of my packages take an extra 3 days min as they mark the package undeliverable 3 days in a row. I emailed customer service with a list of orders asking for updates and got a reply that they were now delivered when only 1 had been delivered and didn't answer any of my questions. These kinds of delays are not only a bad experience for us, but also an unsustainable business model with unnecessary overhead expenditures and disregard for basic customer service management.
I submitted a complaint to TEMU and they have removed Straight ship from my available options in the future.

cela fait presque 2 semaines que je n'ai pas recu ma commande .Straightship me disent l'avoir livré mais je leurs explique que la photo prise ce n'est pas ma porte !!! j'essaie de téléphoner et sa raccroche .

My experience is exactly like Charlotte's experience. I am sick and tired of the robot I speak to in customer service. What a waste of my time. I send emails to service and get no reply. I call customer service and get the same canned speech. My order apparently is in Brantford Ontario, but I cannot get a phone number for this company in Brantford. Just the same 1-800 which is useless.

This company needs to be shut down. My package has been in the city since February the 8th. It is now February the 23rd and each time I've called I've been sassed by the same man who refuses to answer the question of why it has not been delivered he just continues to cut me off and repeat "ma'am let me to explain to you again, your package is coming it is just waiting to be delivered" like he's reading a script. I would pick my own package up but apparently they won't release anyone's property to them unless they're delivering it to their door themselves. There is no excuse in my opinion for a shipping company to withhold their customers' property for over two weeks without a single explanation. If a shipping company can't ship, why the f*** are we keeping them in business?

Currently having a negative experience with this company. My Temu package is stuck at it’s origin scan warehouse because apparently this company does not deliver to P.O. Boxes (not stated anywhere before placing my order) so now I’m attempting to communicate with them VIA email to give them my house address. They only respond once a day and keep asking me for the same information that I have already provided them in previous emails.
My package has been stuck at this warehouse since Sunday (Feb 16th) it is now Friday (Feb 22). Absolutely ridiculous.

Ils ont laissé mon colis sur une poubelle dans le stationnement. Trop lâche pour monter les escaliers. Très mauvais service.

The worst delivery ever!
According to the updates they tried to deliver my package every day but were not able to find a safe place to leave my package.
After second “attempt” I wrote email to support and requested to call me when driver will be at my address and guess what, nobody called me. After 5 or 6 attempts they just sent my package to the sender.

Hope they will stop their operations, because with such attitude to customers they will not manage to survive.

I'm not getting my package from them and they blocked my email account from emailing them more. They seriously BLOCKED me from emailing them.
0/10 never use Straightship again.

Very unprofessional company , they have mostly new comers working and pull in driveway with foreign music blasting …. They also keep people’s packages if there is a little tear on them and mark undeliverable.. I followed a package for 3 weeks until it got to my city only to be reported lost day of delivery , I called and they said it’s not lost just damaged .. I told them I just need the part it’s unbreakable I accept all responsibility please just deliver. They refused. I’m happy to hear they are starting to loose contracts !

They failed to deliver my Temu package. I called and provided a phone number to reach me and they never did. They lied saying they attempted to deliver again, and when I called they changed the tune to say that actually, my package was damaged and they were sending it back. Also, agent picking was extremely rude and dismissive. No actual intention to be helpful and solve the issue. I would give 0 if I could

Id give no stars if possible, not 1 package they have handled got delivered, no customer service, emails won't get returned, calls and gets hung up on over and over when someone actually do answer the phone they are rude and hangs up without solving the problem they created, I don't understand why companies are still using this garbage service , boycotting any company that ships through this joke of a shipping company from now on

Worst experience ever, no local pickup. Liars never attempted delivery or calling

This company stole.our package with over 100 worth of underwear and then blamed it on another shipping company but it clearly states that they were the last ones with it. We love ordering stuff from Temu. And unfortunately they consistently use this dumpster of a shipping company that has absolutely no business handling people's mail. They regularly lie and say attempts to deliver the package but clearly no attempts are made. It's a useless company that should be shut down.

Straight ship delivery man took a picture of me and inside my apartment without my consent which is a violation of privacy, very unprofessional and untrustworthy.

Avoid using this company..worst delivery i've seen..lie about package on truck for delivery..they dont answer phones calls

AVOID AT ALL COSTS!!!

La livraison est vraiment rapide ,je suis jamais déçu avec eux.le livreur laisse toujours mon colis dans un endroit sûr.
Je suis de Rimouski ❤️

Feb. 09/25 was the original date my package was updated to "Out for Delivery". This was a Sunday and I was home all day. However, I was disappointed to see that evening the status updated to a failed delivery attempt due to "consignee closed". This is a FALSE ENTRY. Yes, the apartment building's front door is secured, but with an intercom system that clearly shows to simply enter the apartment number to reach the tenant. This was NOT DONE. There would be record of a call on my associated landline. I received no communication whatsoever and that is unacceptable. The next morning I phoned the Straightship contact number. An associate confirmed my address, phone number and buzzer code and assured me my package would be out for delivery again within 24 - 48 hours. Later in the day the package's status did update to "Out for Delivery" once again. Again, there was no attempt to call/text my phone number or use of the buildings intercom system. (At one point I even made the effort to check that the intercom was working appropriately, which it was.) However, again a FALSE ENTRY was made that "consignee closed" was the issue. This is atrocious, unreliable, and neglectful service which should be addressed with related employees. I will phone the contact number once again, but I warn you to expect a blatant disregard for your patronage with this company.

Item was left at the bottom of the stairs, no attempt was made to knock on the door, we were home all day. where it was left, it might as well be left at the road end of the driveway

No one attempted delivery as we were home all day, waiting for delivery. That was last Sunday.

All email sent has been ignored. Phone not answered when calling for assistance.
Still no response or reply.
A whole week wondering when paid for iem will arrive. Trapped by straiggtship. Wtf?

My shipment got delivered to the wrong house. Apparently google maps isn’t a thing for them because it was nowhere close to my house. Followed up they said they would follow up with driver and email me, never heard from them. Called twice more and was told that they knew about it and were still looking into it. Never heard back and now I have missed my refund/return window with the site I ordered it from. Get your act together, it is embarrassing.