Straights Anmeldelser 

I want to leave a heartfelt review because the experience I had with this company genuinely stood out from the very beginning. Before I even decided to go ahead with getting my teeth done, I spoke with two members of the team who completely changed the way I felt about the whole process.

First, I want to thank the gentleman Chris, I initially spoke to. He was professional, patient, knowledgeable, and incredibly reassuring. He took the time to answer my questions properly, never rushed me, and made me feel comfortable straight away. You could tell he genuinely cared about helping rather than just trying to “sell” something. That first conversation already gave me a very positive impression of the company and made me feel much more confident about taking the next step.

But I especially have to praise the lovely lady, Gemma who I spoke to afterwards because she honestly made all the difference in my decision. From the moment we spoke, her energy was so warm, positive, and genuine that it instantly put me at ease. She had such a friendly and uplifting personality that it honestly felt like I was speaking to someone I had known for years rather than someone from a clinic. She made me feel valued, listened to, and genuinely cared for.

What really stood out to me was how natural and sincere she was. She wasn’t pushy at all, and that’s exactly why I trusted her. She explained everything clearly, answered every concern I had with patience and kindness, and made me feel excited instead of nervous. Her customer service skills were exceptional, but beyond that, it was her positive attitude and the way she connected with me personally that truly made the difference.

I actually had another company closer to me location-wise, so it would have been much more convenient to go elsewhere. But the way I was treated by these two, especially her, completely outweighed the distance. Good customer service is rare these days, and when you come across people who genuinely make you feel comfortable and cared about, it means everything. That personal connection and reassurance were a huge part of why I chose this company over the others.

I’m genuinely grateful for the time, effort, positivity, and professionalism they both showed me. They made what could have been a stressful decision feel easy and exciting, and that says a lot about the kind of people they are. The company is lucky to have staff like them representing the business because they truly leave a lasting impression.

I previously went for invisalign last year at my local dentist, was rejected and left feeling hopeless.
My friend recommended this company, they were so friendly and welcoming and went above and beyond to make sure I was not leaving the appointment unhappy, and im so glad I did! Because ive been accepted and on a journey for my perfect smile at a lower cost then before!
Thankyou so much, its life changing and I am one happy customer 😊
And a special shout out to Ayaan!

I had a fantastic experience with Mo at Straights. From the very beginning, he guided me through the process of starting my journey to straighter teeth with clarity and care. He took the time to explain each stage, making sure I felt comfortable and informed about what to expect.

Mo also went above and beyon, which I really appreciated. His support throughout has been consistent, and he’s been there every step of the way.

Communication with the Straights team has been excellent as well. They contacted me promptly and ensured everything was arranged smoothly for my appointment. The whole team is professional, friendly, and efficient.

I’m really looking forward to starting my journey with my new retainers and seeing the results. Highly recommend Mo and the team at Straights!

I’ve been to a few different providers over the past week, including my own dentist, to understand what would work best for me.

Max from Straights reached out following my online enquiry and from the start the service really stood out. He was easy to talk to, knowledgeable and explained everything clearly, which made the whole process feel really straightforward and reassuring — making my decision an easy one (enjoy the motherland Max 😂).

Once I’d agreed to go ahead, I heard from Renee the following working day who confirmed next steps, which kept everything moving and well organised. She was really informative and again made me feel reassured that I’d made the right decision choosing Straights.

Overall it’s been a really smooth and positive experience so far. I also love that the clinic is local to me, which makes it even more convenient.

I’m really excited to get started as this is something I’ve wanted to do for a long time!

It was so easy to sign up with a phone call the same day being received, Mo was such a lovely advisor who guided me step by step with instructions on what to do. There was absolutely no rush as well as fast service. Many thanks to Chris who gave me a quote on the costs. Very fast and friendly service defiantly recommend

Chris Taylor dealt with my ‘straights uk’ package - he patiently and clearly took me through the entire process. He was more than happy to answer any questions and always replied promptly. It was a hassle free process with the customer service from Chris most definitely why I decided to go with Straights UK. I’m looking forward to my new smile once the treatment is finished.
Audrey

I've just had a great initial consultation with Max W. from Straights and I couldn't be happier! Max is super knowledgeable about all of their products, services and partner clinics, he's super friendly and has had the answers to all my questions. It's been great to have so much reassurance and a laugh in a consultation like this. He's handled all of the necessary parts of the consultation really quickly and professionally and even has made the extra effort to call the loan company to expedite the payment process. He's explained every single part of the process so clearly, shared his own experience with Straights with me, reassured me that I will be looked after the straightening process the entire time and got me so excited to go through with the treatment. That's what I call a fantastic customer service and I can't wait to get my pearly whites the care I've been looking for!

Well what can I say — the staff at Straights are amazing and so helpful. Mo and the sales team did everything they could to help me get my perfect smile at an affordable price. Their customer service has been excellent from start to finish, and they made the whole process easy and stress-free. I would highly recommend Straights to anyone looking to straighten their teeth.

On my second week of straights

First week was hard as it’s quite painful to take them in and out didn’t think I would make it to the end of the week but after a few days it’s gets easier.

Put my second tray out of 12 in today it was so much better

I was given an option from two dentist close to me were I had all me teeth checked and my 3d. Scanning then went back for my attachments fitted and my first set of aligners

I have a WhatsApp number I can contact anytime with any questions and we’re they can just check in with me to see how I’m doing. I really appreciate this side of straights there’s someone to answer any questions I have.

Originally thought my teeth was going to take 4-6 months however it’s just going to be 3 months.

Other aligned providers was going to take a lot longer to straighten my teeth as there quite crossed at the front so I was really happy to find straights.

Only problem i could pick it the price we agreed on was based on my teeth taking 4-6 months based on my teeth being moderate meaning more aligners so the price was higher understandable. However it’s now a 12 weeks plan meaning less aligners and the price is still the same it dint go down with me needing less aligners.

So I would advise before you sign your last agreement to say your happy with your smile plan if your like me and needing less then originally thought ask about the price and if there’s a decrease in it before you sign,

That being said I am happy with the quality of them and they are still clear no discolouring

really good, max was great and helpful

Really easy i saw the advert, put a few simply details in. 5 mins later i had a phone call from Max asking me about my goals, booked a free consultation over zoom which was very relaxed, really clear and assured me of how the plan was going to work. couldn’t fault it at all. on the path to straight teeth again!

I had my consultation with Max, and it went really well. I also wanted to give a big shoutout to Renee for going above and beyond with all my queries and resolving everything as best as she possibly could. She’s made sure everything has been running smoothly for me, and I truly appreciate all the effort and hard work she’s put in. I can’t thank you enough!

Very excited to start my journey with Straights! Max was great during our zoom call, answered any of my questions in full detail and was genuinely helpful towards my decision making. The process seems very straightforward and I’m excited to see the results!

I had a consultation with Max about getting my aligner plan and he was very friendly, professional and knowledgable when it came to the product and any additional questions I had. He ensured that the plan suited me best and seemed genuinely enthusiastic about my treatment plan. It has helped me feel excited about the journey with my teeth and what’s to come! I highly recommend Max at STRAIGHTS.

Excellent, friendly team. Conscientious And very quick to respond or answer any questions. Renee has been super helpful throughout.
Very happy with the service that's been supplied by straights so far.

Had a great first appointment at smile London -excited for my fitment appointment now

I haven’t had my treatment yet but I’m so excited! My experience so far has been great, everyone I have dealt with has been super informative, really polite and helpful and made me feel so at ease! Any questions I’ve had have been answered and the team have so far been nothing but helpful!

Saf provided really good service, answered all my questions very clearly and sorted a small issue with dates for me swiftly.

Max did an amazing job with my Invisalign treatment! Super professional, friendly, and made the whole process so easy to understand. I’m really happy and would definitely recommend him to anyone looking to get Invisalign. Five stars all the way!

I spoke with both Max and Renee to get my journey started.
Both were so easy to speak to, yet extremely professional.
They both were very clear with the process and knowledgeable.
Before booking my online appointment I used Gemini AI / Chat GTP to compare them to some other companies and they came up as the best option for me.
And in terms of customer communication they have been amazing and so reassuring which helps when making an investment like this. I hope to update my review during the process. But in the meantime if your considering this company I say do it, I've looked at a few even some well known companies and I felt most comfortable with this one. The website is really clear, the initial consultation process and after sales has assured me I'm in good hands as well as full transparency around costs and al that is included. Definitely a top tier choice.