The engineer arrived on time, prepared the work area to protect our carpet and furniture. He then carried out a full service of our fire, replaced several items and cleaned other parts which were dirt... Vis mer
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We couldn’t be happier with our Stovax log burner. It’s an easy 5 stars from us! Not only is it incredibly efficient and keeps the room perfectly warm, but it also completely transforms the space. It... Vis mer
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I had my gas fire serviced today by Jon Thompson. He was very efficient and explained all aspects of dismantling the fire and the key safety points he was checking. He arrived ahead of the schedule... Vis mer
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Shane and Rebecca went above and beyond. Shane serviced some stove fires in my late parents house, and was happy to answer several questions in several separate emails that i sent after his visit, as... Vis mer
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Informasjon om virksomheten
Om Stovax Gazco
Skrevet av virksomheten
With over 40 years of British design and engineering excellence, Stovax Gazco is a leading manufacturer of premium stoves and fireplaces. Based in Exeter, Devon, we specialise in a diverse range of high-quality heating products, including gas, electric, and solid fuel models designed to bring warmth and character to any home—from traditional period properties to ultra-contemporary spaces.
Innovation is at the heart of our heritage. Since 1981, we have been perfecting the science of fire design, using cutting-edge software and meticulous testing to create industry-leading products that both inspire and endure. Our commitment to quality is reflected in our multi-award-winning ranges and our ISO9001 and ISO14001 accreditations, ensuring rigorous quality control and responsible environmental management.
We pride ourselves on our expert retailer network. Our products are available exclusively through experienced, independent showrooms where customers can receive professional technical advice and dedicated after-sales support. Whether you are seeking the luxury realism of our Onyx Avanti electric fires, the versatile ambience of the Gazco eReflex range, or the classic charm of our traditional gas stoves, we are dedicated to delivering excellence in every flame.
Kontaktopplysninger
Spitfire Avenue, Skypark, EX5 2FR, Clyst Honiton, EXETER, Storbritannia
- 01392 474000
- stovaxonline@stovax.com
- stovax.com
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Very helpful- thank you kenny
28. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Thank you for your 5-star review.
We are delighted to hear that our engineer did a great job serving your fire.
Your comments will be passed onto Kenny, as he will be pleased to know you are happy with his work.
Kind regards, Customer Care
customercare@stovax.com
The company took nearly five weeks to…
The company took nearly five weeks to get an appointment. The first hour was charged at £170.00 how that can be justified I do not know! They removed a faulty part replaced it with a new part £156.00 so a total in excess of £300 for one hour really not great.
Do your homework on costs of spare parts and labour charges before buying the initial item.
I not the response from Stovax but at the same time we had an issue with our dishwasher Bosch charge £109 for the engineer including one hour on site and travel and their parts to complete the repair were £29 and the service from phone call to completion was 3 days!
4. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Phil
Unfortunately, over time and with use parts do wear, and in the case of your electric fire which is approx. 7 ½ years old, a consumerable part did need replacing.
The cost of all replacement parts have increased over the last few years in response to the increase costs in energy, raw materials etc and is not unique to Stovax Gazco but reflects the current economic climate.
Although as a company we do try and keep costs down, there have had to be increases, especially in parts like the power unit (which was replaced) as we cannot make them ourselves.
When completing the online form requesting an engineer to site, we clearly state that the fee of £170 covers the callout, travel costs and the first 60 minutes onsite, and any parts required are quoted onsite by the engineer.
We are pleased however that our engineer has been able to successfully fault diagnose and fix your fire.
Kind regards, Customer Care
customercare@stovax.com
Faulty fire from new
Engineer Jon Thompson came and did an excellent job. He took the fire completely apart to find the problem and fixed it there and then. Great attitude and went the extra mile. Highly recommend Jon !
4. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Rebecca
Thank you for your 5-star review
It is great to hear what a fantastic job our Service Engineer did on site. Jon, like all our engineers, takes great pride in the work that he does. I will therefore pass on your comments to Jon as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Very happy Stovax customer
Tim B was on time, efficient, clean and left our stove looking like new.
Thanks Tim!
3. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear John
Thank you for your 5-star review.
We are delighted to hear that our engineer did a great job serving your fire.
Your comments will be passed onto Tim, as he will be pleased to know you are happy with his work.
Kind regards, Customer Care
customercare@stovax.com
Excellent level of Technical Support Provided
The level of help provided by the technical team in diagnosing and working to fix a problem was exceptional. Not only did their advisor provide detailed information, but liaised with a third party vendor to further diagnose and then provided steps to progress.
3. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Phil
Thank you for your 5-star review
Our Technical team are always happy to help you or your engineer with enquiries and technical information.
The team have been fully trained on all our appliances and will try were possible to help your onsite engineer fault diagnose and resolve the issue based on the information you provide. They also have a large range of technical guides which they can send you to help, and if your engineer still can’t resolve the issue, they can arrange for one of our Service engineers to visit.
I will pass on your comments to the team as I know they will appreciate them.
Kind regards, Customer Care
customercare@stovax.com
gas stove…
Following the service of the gas stove the engineer was excellent the fire looks like new
He was professional informative and friendly
Very pleased with the result
Thank you
3. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Lyn
Thank you for your 5-star review
We take pride in the quality of our service, so it is lovely to hear what a great job one of our service engineers has done.
I will make sure I pass on your review to the relevant engineer as I am sure he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Good communication from Head Office and…
Good communication from Head Office and visiting engineer Jon Thomson who did an excellent job of servicing my fire
3. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Bryan
Thank you for your 5-star review
We take great pride in the quality of our aftercare, so it is always lovely to hear you are pleased with not only the quality of our engineers but also the support our warranty team offered.
I will pass on your comments to Jon and the team as I know they will be pleased.
Kind Regards Customer Care
customercare@stovax.com
Superb service
After receiving the wrong part, Stephen Lomas rectified the situation so quickly. The correct part was dispatched immediately and he kept us up to date. We have contacted the company in the past and have always received excellent service.
3. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Thank you for your 5-star review
Apologies that the wrong part was sent initially, unfortunately occasional mistakes can happen.
However, as you have seen we are always more than happy to resolve any issue quickly and efficiently.
I will pass on your comments to Stephen, as I know he will be pleased.
Kind Regards Customer Care
customercare@stovax.com
Stovax Service
From making contact with Stovax, to the engineer (Derek Thomas) visiting the house, who completed the repair in a very professional manner, I would recommend them to anyone.
2. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Ralph
Thank you for your 5-star review
It is lovely to hear you are happy with the quality of the service and repair done on your appliance.
Derek like all our engineers, works hard to make sure you get the best out of his visit and that he leaves your fire or stove looking and working like new.
I will pass on your comments as I know Derek will be pleased.
Kind regards, Customer Care
customercare@stovax.com
From order to completion a great service
From order to completion of the servicing of my gas fire was performed to the highest standard. I was really impressed with final result.
24. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Trevor
Thank you for your 5-star review
From the ease of booking, the dedication of our service team and the quality of our engineers, we make sure that every customer gets an first-class service.
I will pass on your comments the relevant engineer as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Our Stovax wood burner is excellent
We were really worried when there was a problem with our Stovax wood burner but there was no need. When we contacted Stovax they were very reassuring and helpful.
An engineer was soon to arrive. We were very impressed by his knowledge and efficiency. The problem was quickly repaired and we now feel much happier knowing that we have chosen a reliable company. Thank you Tim B and Stovax.
25. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Mary
Thank you for your 5-star review.
Occasionally as your stove gets older, issues might arise, but we are always happy to arrange an engineers visit either under warranty or as a service call, so that we can resolve the issue.
Our technical department always review a request for an engineer’s visit and will make sure if a concern has been raised that the correct parts are on the engineers’ van. This means that our engineers can resolve the issue then and there, allowing you the peace of mind that your fire or stove is working as designed.
I will pass on your comments to Tim as I know he will be pleased, as he takes great pride in his work.
Kind regards, Customer Care
customercare@stovax.com
We had your engineer Jon Thompson out…
We had your engineer Jon Thompson out to repair our gas fire and he was absolutely brilliant.
After a bad experience of dealing with an engineer from a Washington fireplace company I will only deal with Gazco from now on.
Jon arrived on time, and once he started the repair he straight away advised what was wrong and what he needed to do to repair it.
In my opinion Jon was incredibly thorough and professional going the extra mile.
This has given me peace of mind that our fire is now working safely as it should be.
A massive thank you to Jon, he’s an asset to Gazco.
19. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Karen
Thank you for your 5-star review.
We are sorry to hear that you had an issue with the engineer from Washington fireplace company, but we are glad that our engineer Jon was able to resolve the issue quickly and effectively, leaving your fire working safely and as designed.
Jon, like all our engineers, is a great asset to our company as he works hard to make sure you get the 5-star service we are so proud of.
I will pass on your comments to Jon as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
New Stovax wood burning stove
We installed a new Stovax wood burning stove into our home a few months ago. Ample heat, a really stylish, modern design and so far easy to light, control and maintain. Thanks.
27. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Peter
Thank you for your 5-star review.
We are so pleased that you love your new wood burning stove, and it has added a stylish modern feature to your room.
We really love seeing our fires and stoves in their new home (especially with the family pet enjoying the warmth). So, if you haven't already, please send pictures to www.stovax.com/review, where you have a chance to win the cost of your product in our prize draw.
Kind regards, Customer Care
customercare@stovax.com
Annual Service on Slimline Studio
Tim came to service our Slimline Studio Fire. He rang to let me know time of arrival, completely overhauled the fire & left it looking like new again! He answered all my questions & was really friendly & helpful- What a lovely guy, a great asset to Stovax/Gazco. I am one ‘Happy’ Stovax customer :)
26. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Maggie
Thank you for your 5-star review
It is always lovely to hear that a customer is happy with the service we provide. As part of the annual service our engineers will always strip the fire down and clean the firebox and engine. They will also (after discussing with you) replace any parts which are required, spray any coals and logs which need refreshing and clean the glass. They will also carry out a full safety check, allowing you to feel confident that your fire or stove is working and looking like new.
And you are right, Tim like all our engineers, is a great asset to our company and I will pass on your comments to him as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Stovax Futura 4 design fault
I recently installed a Stovax Futura 4 log burning stove in my home office. The stove looks good and burns nicely, however, there is a serious design flaw - there is no log guard provided and no option to retro-fit one, so if you use the stove for more than a couple of hours, there is a build up of ash to the point where whenever you open the door the fuel falls out all over the hearth. This is frustrating, as every time you add more wood you have to also clear up loads of burning embers from the hearth, but more importantly it is dangerous. Having spoken to Stovax's technical team they couldn't offer any solutions, which was disappointing. The only advice they could offer was directing me to read the instructions on how to "stack fuel" - this is irrelevant as once the bottom of the stove is full of ash the problem persists. To be fair, their technical and customer service agents were very responsive and polite so that is a positive, but I would not be confident buying another Stovax stove in future.
26. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
We are sorry that you are not happy with the design of your Futura 4 log-burning stove, however we would like to assure you that Stovax Gazco Ltd do take the design and quality of all our products seriously and that all products go through rigorous quality and safety checks and meet all the relevant government standards.
The Futura Stove range was launched in 2019 and was designed so the grate sits low in the fire box and the lip plate on the stove acts as a fuel retainer. Allowing the customer an uninterrupted view of the fire burning while retaining the ash in the stove.
However, if you are experiencing an issue we do suggest you do the following before and during refuelling, as it can reduce the potential of ash spilling.
• Open the air control fully for a few minutes before re-fuelling.
• Open the door a crack and wait approx. 30-60 seconds before fully opening to refuel
• Rake the embers evenly over the fire bed each time approx. 25mm deep.
• Refuel little and often with wood which is a maximum length of 190mm width 70mm
deep.
Kind regards, Customer Care
customercare@stovax.com
Sheraton 5 log effect stove
I was originally disappointed that a Sheraton 5 log effect stove I have only had a few months stopped working. One of the Gazco engineers named Ray visited today and replaced a faulty valve and all is now working as it should 🤞. Thank you Ray. Also good to know that a warranty is totally honoured by a company.
26. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Jan
Thank you for your 5-star review.
It is rare that customers have an issue with a new stove, but when they do, we are more than happy to arrange an engineer’s visit so the issue can be resolved.
Ray like all our engineers is thoroughly trained on all our products, so he can quickly fault diagnose and resolve the issue, allowing you to sit back and enjoy your new stove.
I will pass on your comments to Ray as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Tim B arrived promptly and did a…
Tim B arrived promptly and did a through job. No. 1951205. My fires were left clean and working well. I am very happy. Thankyou
26. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Tina
Thank you for your 5-star review.
It is lovely to hear that you are happy with the quality of the work our engineer Tim carried out. He like all our engineers take great pride in leaving your fire working and looking like new.
I will pass on your comments to Tim as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Gazco Logic HE gas fire service.
Engineer Jon Thompson rang us at 09.10 to say he would be arriving in about 20 minutes which he did. On arrival he introduced himself and then put dust sheets down to protect our wood floor. He kept his informed of what he was doing at all times. He fitted the new pilot light and serviced the fire. Jon was very thorough and professional throughout and is a great ambassador for Gazco. We would be more then happy for him to do the service next year if possible.
25. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear John
Thank you for your 5-star review
It is always lovely to hear what a great job one of our service engineers has done.
All our engineers take great pride in the work that they do, not only servicing the appliance, but leaving it working and looking as good as new
I will pass on your comments to Jon, as I know he will be pleased.
Kind Regards
Customer Care.
Great efficient service
Great service, they called back when they said they would and arrived on time fully equipped to do the service repair. Engineer Tim B was a really nice person. Very respectful of our property.
24. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Thank you for your 5-star review
At Stovax and Gazco we work really hard to provide the 5-star service we are so proud of.
From the ease of booking, the dedication of our service team and the quality of our engineers (like Tim), we really do try and make sure that every customer gets an first-class service.
I will pass on your comments to Tim and the warranty team, as I know they will be pleased.
Kind regards, Customer Care
customercare@stovax.com
The Stovax Gas Engineers
The Stovax Gas Engineer who came to service our gas fire was just excellent. He was helpful, professional and friendly. The fire always worked well but whatever he did has left it even more efficient and the log effect even more natural looking.
Very happy to recommend such first rate service.
6. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Lynn
Thank you for your 5-star review
It was our engineer Richard who serviced your fire.
Like all our engineers, Richard takes great pride in the work that he does. I will therefore forward your comments as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
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