The engineer arrived on time, prepared the work area to protect our carpet and furniture. He then carried out a full service of our fire, replaced several items and cleaned other parts which were dirt... Vis mer
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We couldn’t be happier with our Stovax log burner. It’s an easy 5 stars from us! Not only is it incredibly efficient and keeps the room perfectly warm, but it also completely transforms the space. It... Vis mer
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I had my gas fire serviced today by Jon Thompson. He was very efficient and explained all aspects of dismantling the fire and the key safety points he was checking. He arrived ahead of the schedule... Vis mer
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Shane and Rebecca went above and beyond. Shane serviced some stove fires in my late parents house, and was happy to answer several questions in several separate emails that i sent after his visit, as... Vis mer
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Informasjon om virksomheten
Om Stovax Gazco
Skrevet av virksomheten
With over 40 years of British design and engineering excellence, Stovax Gazco is a leading manufacturer of premium stoves and fireplaces. Based in Exeter, Devon, we specialise in a diverse range of high-quality heating products, including gas, electric, and solid fuel models designed to bring warmth and character to any home—from traditional period properties to ultra-contemporary spaces.
Innovation is at the heart of our heritage. Since 1981, we have been perfecting the science of fire design, using cutting-edge software and meticulous testing to create industry-leading products that both inspire and endure. Our commitment to quality is reflected in our multi-award-winning ranges and our ISO9001 and ISO14001 accreditations, ensuring rigorous quality control and responsible environmental management.
We pride ourselves on our expert retailer network. Our products are available exclusively through experienced, independent showrooms where customers can receive professional technical advice and dedicated after-sales support. Whether you are seeking the luxury realism of our Onyx Avanti electric fires, the versatile ambience of the Gazco eReflex range, or the classic charm of our traditional gas stoves, we are dedicated to delivering excellence in every flame.
Kontaktopplysninger
Spitfire Avenue, Skypark, EX5 2FR, Clyst Honiton, EXETER, Storbritannia
- 01392 474000
- stovaxonline@stovax.com
- stovax.com
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Two gas valve faults and shocking service
Gas fire supplied but after a few weeks use had horrible smell and then an error message which meant that I couldn’t use it. Contacted company as it was under warranty. Was told it would take about six weeks for an engineer to visit. Charming helpful engineer visited and identified gas valve fault, Fire worked for a few weeks before a further error message. Unhelpful customer service who said they would contact me in another month with a date they could visit. No sense of urgency, no sense of my diary or that I had had no gas fire for virtually whole winter. Charming engineer visited again hugely apologetic and clearly having to cover extended region because of staff shortage. Another gas valve fault to blame. Attempts to get a refund of some sort not responded too.
23. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Heather
Please except our apologies that you didn’t receive the quality of service that we pride ourselves on.
It is unusual that a new fire has any issues in the first few months after being installed, and even rarer that we must revisit.
We do make these fires here in Exeter, but certain components like the valve are purchased, and though tested before production, they can on occasion fail in the field due to a fault with the part.
I will however contact you directly to discuss your complaint. As, though December and January are the busiest time of year for all heating engineers and we are no exception, we should not have taken so long to resolve the issue with a new fire.
Kind regards, Customer Care
customercare@stovax.com
Stovax 5 is a beautiful centrepiece to our home.
Why did we wait so long to replace our old fireplace? Our new Stovax 5 has completely transformed the look and mood of our living room. It’s cast iron solid quality, yet small enough to fit perfectly in our space, and warms everywhere in minutes. We’d recommend this stove, and the guys that installed it, to anyone.
18. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Barry
Thank you for your 5-star review
It is lovely to hear how much you like your new Stockton 5 Multifuel stove.
With its traditional style and cleanburn technology it is a great looking, highly efficient, low emission stove which is a fantastic addition to any living room.
We love seeing our fires and stoves in their new home. So, if you haven't already, please send pictures to www.stovax.com/review, where you have a chance to win the cost of your product in our prize draw.
Kind regards, Customer Care
customercare@stovax.com
Annual Gazco Service…
Yesterday we had the Annual Service done on our Gazco Fire and were very pleased when were told it would be Tim Branscombe, he always does a very thorough efficient joband always very helpful - thanks Tim always a pleasure to see you.
19. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Mr Clarke
Thank you for your 5-star review.
It is great to hear that you have, for a few years now, booked your annual service with us, and our service engineer which covers your area has done an excellent job each time he has visited.
I will pass on your comments to Tim as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
If you are looking for a professional
If you are looking for a professional, reliable, service with a smile, look NO further.My 20 year old gas fire works and looks like New. Thanks Ray for your excellent work, this guy, had all the spares and advice. Who could ask for more, thanks again.
19. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Mr Clarke
Thank you for your 5-star review.
It is lovely to hear that our engineer Ray has managed to get your 20-year-old Riva 67 gas fire, working and looking like new.
We always try and hold replacement parts for as long as we can, so where possible we can extend the life of your fire. Also, by having your fire serviced annually by one of our expert engineers like Ray, it ensures the fire is fully cleaned, safety checks carried out, and any replacement parts required are already with the engineer.
I will pass on your comments to Ray as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Jon the engineer called before hand to…
Jon the engineer called before hand to confirm when he would be arriving which was nice to give me the heads up. Jon was polite and professional and is a credit to the company. He took the time to explain the work he would be carrying out and an estimation on how long it would take great service would definitely recommend and be using again for our next service.
18. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Thank you for your 5-star review.
It is great to hear that our engineer Jon has done an excellent service on your fire or stove and took time to explain everything clearly.
It is the quality of engineers like Jon which allow us to offer the 5- star service we are so proud of.
I will pass on your comments to Jon, as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Gazco Logic HE gas fire – “The perfect solution…”
WOW! Made so much more of a difference than we could’ve expected. Having received very poor and expensive advice 2 decades ago we carried out a tremendous amount of research and every expert or home owner bought sung the praises of Gazco.
It didn’t take long to see why, it’s added to the ambience with it’s modern but unassuming design, easy to use, takes the chill off the air and kicks it into next week in a matter of minutes.
We love it! The ease of use with the remote is a game changer, and now no longer have to turn the central heating up for the whole house and just warm the lounge perfectly
2. mars 2026
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Svar fra Stovax Gazco
Thank you for your 5-star review.
It is great to hear how much you love your new Logic HE gas fire. It is a fantastic fire, with the option of manual, slide, or as you have chosen, the remote-control ignition,it gives you instant heat and warms the room in minutes.
We love seeing our fires and stoves in their new home. So, if you haven't already, please send pictures to www.stovax.com/review, where you have a chance to win the cost of your product in our prize draw.
Kind regards, Customer Care
customercare@stovax.com
Efficient service
Jon arrived on time and maintained our fire efficiently. Gave helpful advice.
17. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear John
Thank you for your 5-star review.
We are delighted to hear that our engineer did a great job serving your fire.
Your comments will be passed onto Jon, as he will be pleased you are happy with his work.
Kind regards, Customer Care
customercare@stovax.com
Lovely well made well finished product
Lovely well made well finished product, we were looking fir a slim line uncomplicated design this was the perfect fit meaning we could construct a chimney breast and install the fire without being intrusive of floor space within the room, roll on winter now.
3. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Patricia
Thank you for your 5-star review.
We have a number of slimline fires to choose from, all designed to reduce the footprint of the fire but still give you the heat and wow factor that every living room needs. We are therefore glad you are pleased with yours.
We love seeing our fires and stoves in their new home. So, if you haven't already, please send pictures to www.stovax.com/review, where you have a chance to win the cost of your product in our prize draw.
Kind regards, Customer Care
customercare@stovax.com
Excellent service
We are most impressed with our Sheraton 5 gas stove. It has instantly become the centre of attraction in our living room, everyone who sees it comments on how nice it looks and like us can't keep their eyes off it. Great delivery time and he quality is top class, our suppliers Staneway should also be praised for super quick delivery and excellent installation time. Would I buy again? Of course 100% yes
13. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Bill
Thank you for your 5-star review
We are so glad you are impressed with your new Sheraton 5 Gas stove, and we agree it is a stunning looking stove and a great feature for any living room.
It is also lovely to hear what a professional job one of our independent retailers has done, in helping you decide on a suitable fire and then installing quickly for you. I will pass on your comments to Stanegate Stoves as I know they will be pleased.
And don’t forget we love seeing our fires and stoves in their new home. So, if you haven't already, please send pictures to www.stovax.com/review, where you have a chance to win the cost of your product in our prize draw.
Kind regards, Customer Care
customercare@stovax.com
Job no. 1951596
Tim B was very polite, knowledgable, efficient, clean and tidy. All questions answered and nothing was too much trouble. He serviced and fixed our faulty gas fire in about an hour. It’s looking and working better than ever. Will definitely use Stovax & Gazco again.
11. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Thank you for your 5-star review
It is great to hear what a good job Tim has done.
Like all our engineers he takes pride in the quality of the work that he does, so it is lovely to hear you are pleased with the service he provided and your fire working better than ever.
I’ll pass on your comments to Tim as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Excellent service
The StovaxGazco service engineer was very friendly, extremely knowledgeable and very efficient. He took his time and made sure his work was done thoroughly and safely. He explained what he was doing and replaced parts that needed replacing. This is the second time this engineer has been to us and he is excellent! The fire has always worked well after his visit, we cannot fault him! A very nice guy who does a thorough job! A credit to the company.
10. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Beth
Thank you for your 5-star review
It is great to hear that our engineer Tim has again done a fantastic job servicing your gas fire, and we agree he is a credit to the company.
Tim like all our engineers takes great pride in fully checking and cleaning your fire, resolving any issue and leaving it looking and working like new.
I will pass on your comments as I know Tim will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Excellent Customer Service
Yes - I found Gazco team to be really helpful - and giving good advice about parts I needed for my gas stove. They also responded quickly to any queries I had.
13. mars 2026
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Svar fra Stovax Gazco
Dear Liz
Thank you for your 5-star review
At Stovax Gazco limited we take great pride in the quality of our aftercare service. This includes the ease of purchasing parts.
With a dedicated team more than happy to help over the phone, email or live chat, and a website where you can easily purchase your parts. You and your engineer will quickly get your fire or stove working like new.
I will pass your comments onto the team as I know they will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Great Service Engineer Shane BUSH
We have just had our Logic HE gas fire serviced by Stovax engineer Shane BUSH. We have had local companies service this fire in the past who have not completed a good and trustworthy job. This year's engineer, Mr BUSH, has carried out a great job, he was thorough, clean and knowledgably. We have had Stovax service the fire twice now and would never allow anyone else to carry out this task in the future. Thank you Shane and Stovax, another great job.
10. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Phil
Thank you for your 5-star review
When you choose to have one of our engineers to service the fire, you not only get an excellent well-trained engineer like Shane, but your fire also gets a full safety check and a thorough clean. Leaving you with a fire which looks and works like new.
I will pass on your comments to Shane as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Long wait for engineer visit but Engineer excellent
We were disappointed we had to wait 3 weeks for the engineer’s visit to fix our gas fire, especially during the cold weather. However when the engineer did visit he was courteous, knowledgeable and was able to fix the gas fire. The work area was covered with a dust sheet and kept clean and everything left tidy.
11. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Kevin
Thank you for your 4-star review.
It is lovely to hear what a great job one of our engineers did resolving the issue with your fire and that it is again working as designed.
Unfortunately, the winter months are always the busiest for all heating engineers and we are no exception. This does mean lead-times can be longer than expected, especially if there is a spike in demand in your area as the engineer will already be fully booked.
I will pass on your comments to the relevant engineer as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Derek Thomas, Engineer
Derek Thomas, your engineer who come to service our fire and replace the pilot ignition was extremely professional, knowledgeable and friendly. He was able to answer all our queries and left the service area clean and tidy. What a fabulous employee you have, keep hold of him, he’s a star! Many thanks, Mike & Lesley, Middlewich.
11. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Michael and Lesley
Thank you for your 5-star review.
We always appreciate it when people take time out of their busy day to write a 5-star review. We know all our engineers, like Derek, are fantastic and do a great job, but it is lovely when our customers feel the same.
I will pass on your comments to Derek as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
That your service is excellent
The technician REZA was excellent when servicing my fire
11. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Hugh
Thank you for your 5-star review
We take pride in the quality of our service, so it is lovely to hear what a great job our service engineer Reza has done.
I will make sure I pass on your review to Reza as I am sure he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Delighted to have Jon Thompson repair my gas fire..
Delighted to have Jon Thompson repair my Gazco gas fire today 10/03/26 very professional and a credit to Stovax & Gazco..
On a personal level you couldn't have gotten a nicer guy, very friendly, genuine, and respectful too. Thank you to Jon, and stovax & gazco for such a great service, would happily use again.
Many Thanks to the team.. Paul T.
10. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Paul
Thank you for your 5-star review
It is great to hear that you will book a service with us again due to the excellent work our engineer Jon has carried out.
Jon like all our engineers takes great pride in his work and makes sure that he always treats you and your property with the utmost respect.
I will pass on your comments as I know Jon will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Difficult fitting completed perfectly
We had been having problems with a gas fire, and Derek Thomas from Stovax came to replace it. The old fire had been cemented into the wall, and Derek laboured for ages to free it without causing any damage to the wall. He stayed long after he should have stayed, to ensure the job was done, and cleared up leaving the place immaculate. We now have a beautiful new fire.
23. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Chris
Thank you for your 5-star review
It isn’t very often that we can’t resolve an issue with an existing fire under warranty, but when that is the case, we will always work with the customer to come up with a suitable alternative, in your case this was a new fire which Derek fitted.
Derek, like all our engineers will always go the extra mile to make sure that a customer is left happy with a fully working fire or stove.
I will pass on your comments to Derek as I know he takes great pride in his work.
Kind regards, Customer Care
customercare@stovax.com
Jon Thompson the service Engineer
Jon Thompson the service Engineer. Did an excellent and efficient service to my fire, as I requested.
He explained when complete how to get the best heat radiation from the fire by using the low flame height since the coals radiate the heat and not the flames.
I did not know this.
9. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear George
We are pleased to hear that our service engineer Jon has helped with understanding the best way to use your fire to get the optimum performance, as well as fully servicing the fire so it is looking and working like new.
I will pass on the comments to Jon as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Excellent customer support from Stovax Gazco engineer
Excellent customer support from engineer Reza, who replaced a faulty part on our new gas fire. He was incredibly courteous and helpful, and carried out the repair and subsequent safety checks in very close detail.
4. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Stovax Gazco
Dear Patrick
Thank you for your 5-star review.
We always appreciate it when people take time out of their busy schedules to write a 5-star review. We know all our engineers like Reza are fantastic and do a great job, but it is lovely when our customers feel the same.
I will pass on your comments Reza as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
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