STOREX - Loughton Anmeldelser 

Simple process, app is useful, customer service has been good and storage unit is what we needed

The manager, Gemma Ali!
Efficient, good, clear communication. Friendly.

The facilities are clean and easy to access.
Feeling reassured re security.
Walking distance from public transport also is a definite bonus.

Very easy to book your storage facility. Modern facilities at Loughton. Great customer service.

Easy usage/access and pleasant helpful staff

Excellent experience and the store Manager at Loughton has been so helpful to me. As I do have mental health but she is very carm and caring. Thank you.

The staff here are incredibly helpful, supportive & friendly.
The units are spotless & it always feels very secure

Very helpful staff,in particular Gavin.
The facility is very secure and very clean

Very fast service, reliable and efficient. Easy to manage around, staff on site if you need any help with anything.

excellent customer service

I cannot thank Gemma & Gavin enough. They were so helpful. I would most definitely use STOREX again

The staff especially Gavin is great and also it is very good that I don't have to use the app inside elevators to start them up or down.The prices on long term are better than other storage companies.That improvement with the storage locks directly from the app seams a litlle bit strange but we will see in time.

Very friendly and helpful staff, gave me good advice to select the storage size that was the best fit for me and happy to answer any questions I had.

Excellent easy to use app and storage unit great staff especially Gavin very helpful

Excellent! I signed up to the Loughton STOREX & immediately felt at home. Gavin & Gemma really are amazing. They made me feel very welcomed from the start & helped me to customise my requirements. They are both super friendly & patient. It has given me so much more freedom in my life since becoming a guest. The units are spotless & keep cool. I like the modern keyless smartphone entry it reassures me that my stuff is safe. No more bulky padlocks & remembering keys. I think all the other storage providers out there should invest in this technology. The staff always go above & beyond. I highly recommend this place. Thank you so much STOREX, I am a very happy customer!

Very modern, easy access.

Very helpful and was easy to use the app.

We went to visit a storage unit at storex Loughton, discussed prices and they assured us that if we found a cheaper price elsewhere they have a price match promise. We then found a unit cheaper elsewhere and asked them to price match it as it fit within all the requirements they had set out for this to be possible. Storex refused to price match it and gave every excuse under the sun to get out of their price match promise. Terrible customer service and false advertisement.

Update - unfortunately I cannot reply directly to the reply the company gave but this reply they have given is completely false, they have given this response without knowing any information on what my specific situation was or who I am so they have given a generic response. ALL guidelines were met and they still did not honour the price match that they promise to have!

Really helpful staff , excellent experience.

Lift one month didn't work, had use stairs, but for Storex everything OK. Storex said that I can come at 8 a.m. , wait whole hour and at 9 a.m someone come and help with it. Here is not customer friendly company. Sorry, that no competitors in my area. if it would be I would be happy to leave Storex.

Clean, new site. Good accessibility. Friendly and helpful staff. Not easy to make telephone contact though.