Store Prada Anmeldelser 

J’ai acheté une paire d’escarpins Prada en avril pour mon mariage. Portés une seule fois pendant environ 5 heures, le logo noir PRADA à l’avant était déjà abîmé et effacé (dommage que je ne puisse pas vous montrer les photos).

J’ai contacté le service client avec photos et facture. Malgré plusieurs relances depuis le 1er Septembre, je n’ai toujours reçu aucune réponse concrète ni solution.

Pour une maison de luxe comme Prada, c’est tout simplement inadmissible, tant sur la qualité du produit que sur le service après-vente. Il mieux vaut se tourner vers d’autres maisons de luxe qui respectent davantage leurs clients. Très déçue!!

En ekstremt dårlig og respektløs oplevelse. Mig og mine venner blev afvist ved døren med den undskyldning, at personalet “ikke havde tid til os”. Få minutter senere lod de uden problemer andre kunder komme ind. Det føltes tydeligt som forskelsbehandling og var både provokerende og uprofessionelt. Hvis man ikke passer ind i deres snævre billede af, hvem der er “værdige” kunder, bliver man åbenbart ikke behandlet ordentligt. Meget skuffende og absolut ikke et brand eller en butik, jeg har lyst til at støtte.

I don't trust Prada no more I ordered from prada.com at an ordering Prada sport it is not the same set that it was 5 years ago when I first ever tried it ever since they changed a new bottle and for a couple years it seems like it isn't the same my wife says it doesn't have that long-lasting smell I remember walking in a crowd and everybody smelling it and saying who smells so damn good and I'm not lying when I said it's women would literally say that I smell the best when I walk by them I got her nowhere people would ask me what are you wearing what are you wearing now they don't do that no more it doesn't last as long and it doesn't have that same smell instantly soon as you worry you know it was the best amount now I know for a fact that they changed the ingredients to lesser quality ingredients that's what I think to cut cost it definitely is not the same as it was back in 2019 something is definitely wrong

Købte som gave Prada bælte dame taske i Dec. 2023.

Pris 12.000, så forventede jeg at varen var fejlfri.

Min hustru fik den i julegave.
Ved udpakning konstaterede hun, at selve remmen var alt for langt, kunne næsten komme 2 gange rund. Simpelt konstruktion fejl.

Tasken blev lagt til siden, så hun kunne aflevere den næste gang vi var i byen.
Det gjorde vi i går d.13 august.
Ekspedienten kaldte på Engelsk talende manager.
Vi forventede at butikken vil sende tasken til deres værksted, men sådan blev det ikke. Vanskelig opgave? Burde ikke være med lidt fantasi og god vilje. Hun indrømmede, at den var for langt og forslå os, at aflevere tasken hos en skomager!!!
Jeg troede først det var en vittighed, men hun mente det alvorlig.
Vi afviste forslaget. Fejl designet taske til 12.000kr burde ordnes på deres værksted.
Hun var totalt afvisende.

Overraskende med elendig service i en butik, hvor service burde være nøgle kode!!!
Jeg kan se på anmeldelser at rigtig mange kunder har haft dårlig service oplevelse.
Forvente, at den efter min mening uerfaren manager tænker sig om til en anden gang.
Hun fortalte faktisk, at hvis tasken var gået i stykker, kunne den sendes til deres værksted???
Jeg forslå , at sende den som fejl. Kunne ikke tage mange minutter at få den lavet. Afvist igen.
Arrogant manager må være den rigtig beskrivelse.

Væk fra butik og væk fra produkt from Prada. I Will never buy bag or something very expensive because quality it’s very not good.
They make problem with reklamation, always it’s only customer fault never them. If they can’t repair things they just give you back and they don’t take care about any customer. Doesn’t matter someone by one time or 50 times. People they make fake face and I fell me for first time not good there. Go and use to ur money for something better

You are copy cat😡🤬. Copying India’s Kolhapuri chappals. Copy cat copy cat
I think you are not getting any ideas to make any product so now you people have started copying others. You cut off the nose of so called “ Italy”. 😏😏🤣🤣

I got lousy service at The Barcelona boutique. Assistant was scowling the whole time. I left without buying anything because I felt she didn’t deserve the reward.

Prada - PC Hooftstraat Amsterdam.

Bought 2 galleria's with cardholder online. Arrived fast.
Wanted to return one and the sales associate said she had another one in the small size I wanted. When I arrived she showed me the exact same bag I returned. She had no idea of the sizes. She only wanted to return my bag and cardholder if I would buy the small size online via a link she should sent me. Her name was Chuc le Trangh. Very bad sales lady. Ella from the Bijenkorf in Amsterdam was more helpful. And I am really happy with Jolanda. She helped me with the return and she was able to find a small size in the correct colour in France. And a matching cardholder in Italy. Jolanda is very friendly and she has a lot of sense of the Prada bags and the system. I wished more sales associates were like her.

The worst service I have ever received. They sent me a used and opened item, which I reported to their customer service upon receipt of the order. I waited a WEEK! until they find the culprits :) a week later I received permission to return (although according to EU law I could have done it without waiting so long). Also, all they could offer me was to order again, that is, pay them again for this purchase while I wait for a refund for the first order. Yes, they apologized, but I didn’t receive anything else, I asked to exchange the item so that I wouldn’t lose money twice - refusal. I requested express shipping by air - refusal (yes, this luxury brand does not provide express shipping like other brands) they could not even provide faster processing for my new order. Passed 2 days and my order still not shipped, i receiving excuses that they had holidays (although they were before I placed the second order). This is the kind of high service you can expect when purchasing from this brand, although their price implies otherwise. On top of everything else, it was a birthday present and I was very ashamed in front of the person who, upon opening it, saw that it had already been covered and used by someone. Also, they are blocking all comments and ignoring all negative feedbacks

I I wanted to treat myself with a nice perfume a long time haven't treat myself I went in my local super drugs store in Hayes Middlesex Lombardy center before I bought the perfume I smell the tester smells lovely then I brought the perfume 120 I'm so disappointed when I use a perfume it has no smell doesn't last eight hours no smell before I even come out at my room can I smell anything it's a shame product useless I work so hard wanted to treat myself for a long time cat afford a perfume every time I use it makes me upset because I buy something so much money and useless

Do business elsewhere, worst customer support I've seen.

Bought wife a $2,700 purse for mothers day. In under 30 days strap was falling apart. After 5+ calls to customer service the only solution is to send the purse to a store(no rma or responsibility for store) and tell them to look at it. We pay shipping.

With photo receipts and multiple calls they seem incapable to resolve even minor issues. All they have to do is replace the strap but that seems too complicated for the help they hired to absorb.

My ONLY solution to get this fixed is now to dispute charge and let credit card company go after them for defective product. To top that off I paid extra to have 2 day shipping. That is 2 days from when they package the product not order. SAVE YOUR MONEY!

Sad thing was I've spent thousands for the wife with them and they burned a ongoing customer. They do not care and customer support should all be fired.

Joining the list of very dissatisfied customers….
Returned detective sunglasses for repair or replacement. Prada authorised repair and offered Collecting from store. Due to travel I asked them to post at my expense and they never confirmed this would be done/ never received confirmation or promised call back.No tracking number offered either.
Turns out they sent to another customer with similar name. I found this out from the delivery POD when they sent finally. They also maintained that I had texted them the address (which I had never heard of)They are refusing to take responsibility for this. Apparently it’s my fault!! Totally their error and admin failure.
Store manager of Sloane street should go back to school for training and common sense.
No accountability at all-disgusting and disgraceful.

bought size prada 7 gloves to replace wifes prada size 7 gloves but on opening her present they did not fit. asked prada to replace with larger size but outside the 14 day period since receipt so prada have refused to help in any way . yes its the terms and condition of the contract technically - but hiding behing you T&C's and profiting from letting down customers is AWFUL CUSTOMER SERVICE obviously i wont buy a thing from them again - AVOID

Vi har købt en taske, har betalt for den
Og nu har vi ventede 3 måneder på den. Og er ikke kommet endnu.
Vi har skrevet mail og ringede. Men intet svar!!
Mit bud, dybt useriøse ansatte!
Og hold jer langt væk.

I am writing to express my disappointment with your Short Hills NJ location. If you are not the correct contact, I ask you kindly point me into the right direction.

As a Customer Care manager for a major luxury retailer, I am appalled that my boyfriend went to the Short Hills NJ location to purchase my gift of pink Prada World Cup sneakers.

He arrived at the location close to 6:45-6:50 pm on Thursday, February 23rd after he finished working. Please note, this location is not very close. He went to this location with the intent on purchasing my birthday gift. He knew exactly what he was purchasing and did not intend to shop. The security at the door advised no one is allowed in the store after 6:50 pm. He advised that he knows exactly what item he is purchasing and just needed to get it to the register. He was told again, he is unable to enter. Please take note that this location is noted as closing at 7 pm ET. I cannot understand why a sale would be turned down 10 minutes prior to closing. This brings me to believe this was a personal issue against him as there were 1 or 2 others already in the store. Therefore, what was the reason he was unable to enter?

To make the situation worse, he went back the next morning which was Friday within 2 hours of the location opening (again, this location is not close but he was told the previous day the item was available. Hence, why he went to this location) just to be told that the size needed and wanted the night prior JUST sold out the next morning for which he arrived again! This is very disheartening and extremely disappointing that customers and potential new clients to your Short Hills location would be treated this way.

I'm sure this email will go nowhere or be passed to a Customer Care advisor to respond with a template. But during these times when celebrating loved ones is crucial as many have been lost in the past years, this is how people are treated? And is this because he was a person of color?

I thank you for your attention and I will need to take this to social at this point.

Commande Web FRPR14005331

J'ai commandé des lunettes à 370€ sur Prada pour noël. C'est la première fois que j'achète sur leur site mais j'ai confiance car c'est une marque renommée. Au final, je reçois une boite TOTALEMENT SCELLÉE qui ne contient pas de lunettes mais uniquement l'étui et les emballages d'origine.

Je leur envoie un mail pour comprendre et ils me disent de voir avec DHL ?
Sauf que DHL me dit simplement que si la boite était bien scellée et livrée, le problème ne peut pas venir d'eux mais de PRADA. Et ils ont raison !! La boite a été envoyé comme ça. Je me retrouve quand même dans une situation financière très délicate à cause de cette perte mais Prada ne fait strictement rien, c'est révoltant. Je ne vous conseil pas d'acheter sur leur site.

Prada sells cheap crap for alot of money. Do not buy their sunglasses. The screws on the bows fall out - they "warranty" them for 30 days. Total joke. So at 31 days your own their stuff from China that you paid too much for. I bought 3 pairs of sunglasses, all frankly just fall apart.

I really didn't want to have to give Prada (one of my favourite brands) 1 star, but frankly I've no choice-I've never experienced such poor service! Ordered an item, promptly returned it, and nearly 3 weeks later I'm still waiting on a refund. Contacted their customer services, who chased the London store that the item was purchased from and they informed me that the refund would be with me very shortly....5 days later STILL no refund. Quite why its taking so long is baffling. Maybe they're too busy preening themselves to care, or perhaps they're just too stupid and/or lazy. Either way, it'll be my last time buying from Prada (directly, at least). AVOID!!

I have been waiting for almost 2 months to receive a refund for some shoes I posted back. Each time I phone I'm told a 'DHL Enquiry' is ongoing...nothing has changed, it's a complete 'computer says no' system. Don't buy from this online store.

I purchased a white shirt dress from Prada store in midtown for 2k. Two weeks later logo came off after me washing carefully. It’s such a waste of money. Went to the store and was told nothing they can do. Such a scam. If we pay $$$$ they should have a way to alter it or fix knowing the fact it’s poor quality. Absolutely horrible.