STONEBRIDGE Anmeldelser 

If we could give a minus 10 review we would! Absolutely shocking company.
We bought our Stonebridge Home in Barnard Castle and moved in April 2025.
New houses have snagging lists which are expected however when the house was being constructed, we identified a surface water issue which we were told would be dealt with as they were aware.
Two years down the line, hundreds of emails, Clixifix reporting of issues being ignored by Stonebridge Customer Care, we are no further forward.
Customer Care are uncontactable by email, telephone and their Clixifix system, also their social media posts are restricted now as other frustrated ripped off customers were commenting as this was the only means of communication.
I could go on forever on this post about Stonebridge incompetence and lack of professional care.
Personal issues to one side, the site has been left in a mess, with little or no landscaping. All overgrown with missing fences and trees. Looks like a jungle in places!!!
The roads and footpaths still haven’t been finished even though the site is into its fourth year.
Do not buy from this company!!!

Avoid Stonebridge. Our experience has been nothing short of a nightmare. After reserving our new‑build, they removed items that were signed and documented as included — like the electric garage doors — and tried to claim they were never part of the deal.

The build was delayed again and again, forcing us to repeatedly extend our mortgage offer. Stonebridge even went behind our backs and contacted our mortgage advisor without our knowledge, asking for an extension. This only came to light when our mortgage advisor made us aware.

To make matters worse, they tried to deny ever giving us the completion dates we were working toward — even though we had signed documentation from them clearly stating those dates. They acted as if the agreed timeline had never existed.

They also took over £18,000 from us for extras, then refused to return it when we pulled out due to their delays. When they finally agreed to refund us, they repeatedly promised payment dates that never happened. This went on for more than a month until we threatened legal action — only then did they finally refund us.
Please read the other reviews, its no coincidence that they have an incredibly poor Trustpilot score!!

From reservation to present date we have had nothing but stress.
We are 6 months in now and still have unresolved issues.
We hired a professional snagger and thank god we did after what can only be described as an absolute sh*t show of a key handover.
We had around 200 snags , we have had leaks and a flood. Snags range from minor to major.
We are also locked out of clixifix app to log anymore arising issues as one of our original issues isnt resolved yet .. so we cant log an issue because the issue they caused us in the first place isnt resolved yet!
Never trust their sales advisors either as they tell you bare faced lies yet are overly nice to your face.
The only positive is the house design but everything else is shoddily finished and unprofessional also a lack of communication from sales to site and site to client.
If we had known on reservation what problems we were going to face we would not of touched a Stonebridge Home with a barge pole.
They are advertised as "high quality" "Meticulously crafted" "Executive homes" when they are nothing of the sort.
We thought by buying on a smaller development more care would be taken and a quality service would be given ... how wrong we were!
The one star is for the house design only!

Repainted wall - promised 2 coats, only applied 1, promised to replace defective rendering but only glued dislodged piece back. Did not paint around window frame edges nor around drainpipe. Did not clear up afterwards and left cigarette butts strewn over garden. Cost of £800 excessive for the work done. Also required cash payment, Inland Revenue please note.

We purchased a home in Fall of 2024 from stonebridge homes. The service staff and salesman were very kind and helped a lot while designing our home. However, our experience since that time has been very poor. We've had multiple issues with the home including the hot water heater and the garbage disposal going out. Stonebridge homes consistently refuses to participate in any repairs. They also offer a one-year warranty. However, after that point they take no responsibility for anything going wrong, including major appliances like the hot water heater. They also created issues while building the home including putting on the wrong countertop and putting doors on backwards that made travel through the house. Very difficult. Fixing these issues cost quite a bit of money and was added to the cost of our home. Well it's very helpful to have a company that lets do semi-custom homes. The service is very lacking and they need to reconsider their stance on follow through and their honesty with the quality of their homes.

Bought a new build property and had the kitchen worktop replaced as it was chipped, then the 2nd work top had sand paper scratches all over it. They said they would buff it as good will, but if they damaged it or anything went wrong as they were buffing the worktop this was on us and they would not take any responsibility. Then the joint has turned yellow where they have replaced the old work top and said we have damaged it

Ignore the sales brochure and the flashy social media posts. Stonebridge will half-finish the shared areas on the estate and then hand them over their friends in RMG, who will then start to invoice residents for management fees. You're then paying again for something already included in the cost of your house purchase. If you challenge this you'll get debt collection letters from RMG and flippant dismissal. We've all paid a premium for a brand new house on a new estate but now we're being treated poorly by Stonebridge's management team who care more about their profit margins than their customers. I wish we hadn't moved here and just put up with our old smaller house until we could afford something different.

From reservation to moving in has been one of the most stressful times of our lives. I'll start with the positives. The house design is beautiful and completely suits our needs. Thats it!
The person in the sales office was dreadful, missing things off our choices form and denying we had the conversation when questioned later. There was no follow up when I asked about why the solicitors werent communicating with our solicitors and as a result the sale could have fell through. Luckily there was one person who was competent at dealing with things and she managed to sort most of the things out.
The day before we were due to move in the subfloor had cracked and our move was delayed while it was fixed and then when we moved in the snag list was more than 6 pages long. The site team did their best at resolving some of the early issues and indeed they were, however 5 months in and some of the initial snags have still not been sorted. These have been passed on to customer care who are absolutely horrendous. No human contact all done through a site called clixifix. As others have said, they dispute things that you raise, claiming that we had caused the damage, when clearly the things that are on our list are highly unlikely to have been caused by ourselves due to the nature and / or positioning of the defects.
We love our house and it will get sorted and Stonebridge are in for a legal fight if things don't get resolved by them.

Moved into our new home June 2025. Very happy with the house and location . Have found the site team to be very responsive and helpful. Snags have been sorted reasonably quickly including those picked up by a professional snagger (July 2025 ). Couple of issues picked up after this and again sorted within a reasonable time frame.

Absolutely terrible company - nothing but trouble since the day we moved in - still waiting for snags to be fixed almost two years on (we've given up and fixed many ourselves). The garden floods every time it rains but they refuse to accept responsibility. If I could go back in time, no way would I touch this company!

We first reserved our home in May 2021. After being put under huge pressure to sell our home in order to proceed and not lose our reservation we managed it on the last possible day. We were so relieved…or so we thought.

Our completion date kept getting put back due to site delays from June 2022, to July 2022, then August, September and then we thought we would complete in November 2022 finally after being fobbed off with all sorts of excuses as to why the build was delayed. We were told the property was watertight and then arrived for our first fix inspection in October 2022 only to see daylight where the kitchen roof should have been.

We were finally about to complete and the solicitor had drawn down our funds only to not be given a completion certificate. Knowing that the time was ticking to complete within 4 weeks before we had to get a new mortgage arranged at a much higher rate was incredibly stressful but we did finally manage it a week later after the cracked window had been replaced. We entered our new home finally to find that the kitchen had not been tiled and the wrong worktop had been fitted - a mistake at the sales stage.

Then the fun of snagging began. The on-site snagging team were friendly and resolved most of the issues quickly, going above and beyond in some cases. The issues arose when items that were not immediately apparent from the initial snagging list needed resolving.

The first major issue was the hot and cold feeds being piped incorrectly to one of the showers. This was resolved by removing some of the kitchen ceiling to gain access and swap the pipework over.

None of the sealant in the showers was done correctly and the main bathroom an en-suite 2 both leaked into the kitchen below, the second leak required a fair amount of complaining to the Stonebridge Customer Care team to get them to come and resolve it.

The boiler was constantly running during the first summer there as the frost proof feature had not been set to the correct temperature, causing excessive gas usage and heating bills.

The roof over the kitchen was not fitted correctly, sagging in the middle.

The study and hallway were freezing during the winter due to inadequate insulation. This took a lot of complaining and 2 visits to finally resolve after being fobbed off by Customer Care after the first attempt at fixing the issue did not resolve it - the remedial works included filling the tops of the cavities and the roof with insulation, sealing the doors and windows properly and adjusting the front door. There should not have been any debate over this when the thermal images clearly showed that there was an issue when I reviewed them with the inspector from Stonebridge Homes.

The 3rd bathroom finally started leaking after the first 2 had been re-sealed but because it has happened outside of the warranty period Stonebridge Homes are refusing to do anything about it. We had a plumber come and inspect who told us that the shower tray needed taking out and re-sealing properly due to poor installation, at a cost of circa £2k. He’d already had to do the same job on another house on our estate with exactly the same problem. We are now looking at all 3 bathrooms needing these remedial works at a total cost of £6k.

The fascia board at the rear of the house failed during the thaw after winter snow. We had several roofers come to quote for the works and they all stated that the fascia boards had been incorrectly installed by the builders. I raised this with Stonebridge Homes Customer Care and was fobbed off again.

Finally, the guttering installation at the front of the house is totally inadequate in anything more than a light shower with a waterfall occurring above the front door but we haven’t got around to dealing with that yet.

The issues we have are clearly latent defects that you cannot see during snagging but Stonebridge Homes simply do not want to know. Avoid if you value a stress-free life.

I almost don’t know where to start with this company. We have a nice house, but only because of the hard work we put in to ensure it. Stonebridge did their best to wriggle out of every possible issue, repeatedly closing off snags that were far from sorted. Choosing to buy a new Stonebridge home means committing to 2 or 3 years of stress as you sort out the problems they have created. It would be less work and hassle to buy a house needing renovation. I get it, you’re reading this and thinking this is a one off, or maybe this reviewer is a bit picky. This is typical for Stonebridge, and we are not the exception. I actually think we did better than some.

I’m a resilient person but it’s no lie to say this was probably one of the most stressful periods of my life. We had to battle for months and years to get a full resolution to the hundreds of snags, some of which were very significant issues. Stonebridge are now doing their best to relinquish any responsibility for the shocking state of the communal areas on site. This is three years after us moving in. If you are looking at a Stonebridge house, please honestly come and visit their site off Derry Hill in Menston. You will see what resembles a wasteland. Then drive to the Bellway site off Bingley Road or any other new build estate; there, you will see what any reasonable person would hope for and expect. Think about whether you would accept this, think about the hundreds of emails, phones calls and meetings the residents have had with Stonebridge to try and get things resolved…and this is the sum total of all of that effort. Nothing. The development seemingly went over budget, they don’t care about the residents as we’ve paid them years ago and they are trying to leave us high and dry.

Steve Errington – MD at Stonebridge – The friends and family that you say you enjoy spending time with on LinkedIn. Let me tell you this – If they could see the upset and hurt that you and your company have done to the Menston residents, they would be ashamed to have any association with you. Maybe if you do read this Steve, you could do an all-time first and do the right thing – Sort out the communal grounds to a reasonable level (you know with grass, not dead twigs for trees and preferably no metal/paving slabs sticking out of the ground), we can then take the land over and move on with our lives. You would think that given a house is the most expensive and important thing any normal person will purchase, that you would have some pride and integrity for the way your company operates and treats your customers. I know that’s what I’d do and I know many others who would do the same. Your company purely cares about taking money, not the distress you are causing to so many people. Shame on you.

Completed and passed my course in Sept. Have been chasing for months (its March now) and still no certificate.

Buying a Stonebridge house was the worst decision we ever made. The finish is appalling, the Site Managers evasive and Customer Care don’t care one bit. We had over 200 snags, the worst one being a leak in the kitchen which started two hours after we were handed the keys. An attempt has been made on 4 separate occasions to repair it, but here we are 12 months on and it’s leaking again. It appears to be a fundamental flaw in the design/build as other houses of the same style have the same problem. Surely a basic expectation of purchasing any house is that it should be watertight? Our experience with this Company has been dreadful and we would advise anyone who haven’t already committed to steer well clear and give their money to another builder.

Stonebridge home

Moved in to the below issues this in no order but 99% of them the weekend we moved in garage door not sealed, two of the air vents not installed 4” flexi showing, outside window trickle vents missing x 2, masking tape around windows, nails in outside walls, drain pipe 3 grinding cuts halfway through slightly hidden, door bell wires showing and loose, every walkway path very dirty, Stanley blades aprrox 12 left on front garden, garage roof side piece hanging off, two light bulbs missing, no internet connection for ten days, back garden full of rubbish, front door threshold badly stained, broken window need x 1, duck tape on patio door behind needing, electrical socket hanging off, en-suite shower not working ( not been wired in), cooker not working (no socket for it so not wired in, dishwasher not working (not wired in), wine cooler not fitted or wired in(we knew about this), numerous kitchen doors marked or damaged, hole in en-suite ceiling where rose was, hole in main bathroom ceiling where rose was, hallway, en-suite 1 en-suite 2 bathroom and utility room t floor tiles not sealed around any edge, three fence slats damaged, no hot water, boiler flu not sealed, carbon monoxide monitor not fitted, hive not installed or set up, three radiators leaking, en-suite 2 leaked badly through wall first time used, once en-suite 1 shower was fixed leaked not sealed on shower screen, shower tray not fitted correctly in en-suite 1, three doors rubbing, three doors damaged, back garden gate absolutely unusable, socket/switch pips missing, media plate cover missing, DPC membrane showing around most windows, a number of mortar joints missing mortar, trickle vents inside house a few broken, a few outdoor stone sills damaged, rubble in back door threshold, back door weather seal damaged and bent, and a few more issues found also.. so other than all that the house was totally ready to move in from the walk around a few days before that they did…… oh that’s right they didn’t even do that. Honestly you wouldn’t believe that first few days to a week…

I know 5 other people that have had the same issue spreading to three site in total

So there you go make your own minds up about buying.