Stirling Timepieces Anmeldelser 

Watch is awesome! Quality is surprising… I would put it up with a bunch of my other high end watches. They made a small mistake and set the wrong strap. I sent an email with a picture and the amount of times they apologized and the speed at which they fixed the issue shows me this is a company that cares not only about veterans but also customers. Durrant all blacked out if a daily wear for sure

I have had my watch for just shy of 8 months and it keeps gaining time meaning I have to reset it every couple of days , the NATO strap has also Brocken when I was simply sitting down.

I hate writing bad reviews. I love this watch but it just doesn’t function. It’s losing its color- the bands are incredible difficult to change. Then it just doesn’t keep time. It loses the date and just isn’t functional able. Incredibly disappointed. Go to Luminox. 3 watches from them- no issues.

I spent £525 on a Stirling watch, including the additional steel strap and delivery, attracted by their branding as a rugged, precision tool watch built for reliability and aimed specifically at the military market. In reality, my watch loses 20 seconds every single day. This means the watch is nearly two and a half minutes slow every week. As anyone with military experience knows, the army does not do "wrong time", rather it thrives on strict punctuality. Marketing a watch this way when it cannot maintain basic accuracy is highly misleading.

When I contacted customer service, I was told that losing 20 seconds a day is "within tolerance" for their entry-level NH35 movement (-20 to +40 seconds). To fix it, they offered a regulation service for an extra £45 just to get it within 10 seconds. Paying £525 just to be told I need to spend more money to make the time readable is absurd. Furthermore, they refused a full refund simply because the watch has been worn. How else am I supposed to discover a timing defect without wearing it?

To make matters worse, when I commented on one of their social media advertisements pointing out the hypocrisy of their "precision" claims, they simply blocked me. This petty behaviour proves that they are far more worried about protecting their online image and internet clout than they are about providing actual customer service or a quality product.

I do not want a watch that is noticeably wrong every few days, and I certainly did not pay premium money for that privilege. If you expect actual precision and reliable build quality, look elsewhere. Stirling's product completely fails to live up to its own marketing.

[Update post reply]

Thanks for the reply Stirling but you failed to address the fundamental issues and just stated your position.
Acknowledging that automatic movement is not as accurate as quartz doesn't address the fact you market the watch as a precision instrument aimed at the military market and probably shouldn't be marketing it as one because it isn't accurate or reliable. Perhaps if you added the regulation service as standard and add the cost to the base price of the watch it may set you apart from the competition and justify your claims.
You also failed to address my comment about blocking me on social media after publicly pointing out the hypocrisy of the advert and stating your published tolerances from your own emails and website on an advert.
You also failed to address the flaw in your returns policy that traps customers into either accepting a watch that isn't fit for purpose or losing money on a partial refund. Which is biassed in your favour and doesn't offer the consumer any reasonable means of protection.
No I won't be accepting the regulation service, you have enough of my money.

I have had so many compliments on the watch.

Quality timepiece

Has become my daily wear piece. I have the Jarvis GMT Steele with all the straps. Everything shipped quickly and there haven’t been any issues at all.

Customer service was 5/5. When my watch arrived I noticed Some dust particles inside the watch. Reached out to Customer Service and they sent a packing slip, fixed the watch, and sent it back in record time. I would Highly recommend this watch.

Super fast delivery from UK to US. Very quality and durable pelican case that it was shipped in. The intentional inclusion of a metal warranty card with handwritten information on the back speaks volumes about the attention to detail in the company. I love that the Burton come with both a leather and Nylon band, allows me to tailor the presentation of the piece depending on where I'm going. The watchface is slick and professional, no extra frills and makes me feel comfortable wearing it in both white and blue collar settings. Would highly recommend this brand, and will likely buy from Stirling Timepieces again in the future.

Amazing product! Slick af packaging. Some of the best customer service I’ve experience in any industry. Thank you.

Great customer service from the get go, great bespoke design service, and brilliant end product

This was an impulse purchase as I really liked the look of the watch. It’s become my every day watch. I wear it to work and hiking. Looks great on both the rubber and Zulu strap and feels good on the wrist.

Amazing looking product. Despatched in the day and delivery to Aus on time (6-7d). Perfect occasion gift, presentation spot on for product.

This is my second watch I've bought from sterling. One quartz and the second is a unit watch, both are poor quality from the workmanship to the bracelet. For the quartz the second hand does not line up at all with the markers. The Upham unit watch is entirely worse for $800 you get a standard seiko movement, a misaligned date wheel, flimsy bracelet, and a power reserve that lasts about 30 hours. If you’re going to get a watch spend the extra $200 and get something better. I have $300 seikos that are better quality with the same movement. Editing to respond, none of the emails i’ve sent to your “customer support” have ever been answered i sent an email upon receipt of my quartz Burton.

I emailed ahead of time to ask a question about the watch roll I wanted to purchase. They answered right away and I bought it. Received it in the USA quickly. High quality roll and they also give to good causes. I’d do business with them again.

Holly was the epitome of customer service. Nothing was ever a problem. A real pleasure

Excellent product, excellent company.

Very prompt service, excellent delivery time and massively impressed with our purchase.

From start to finish, this experience was great. Hardest part was deciding on which style I wanted most. Customer Service was great, fast shipping and delivered perfection!

A very high quality timepiece that keep time perfectly, feels great and looks great.

Bought a spring bar tool, excellent quality and arrived exactly when expected.