Sterling Home Anmeldelser 

Matthew in particular was amazing! He made our shopping experience completely hassle free. All members of staff that we interacted with when we visited were very friendly and helpful.

Absolute best delivery in 5 years!I want to give a massive shout-out to Ross and John for an incredible delivery today. We live in a rural area with a very difficult, tricky driveway that most drivers struggle with, but they handled it flawlessly. Both guys were exceptionally polite, incredibly quick at their work, and completely tidy from start to finish. This is hands-down the best delivery experience I’ve had in the five years I've lived here. Thank you both for the outstanding customer service!

Yes very helpful

Portento Bedframe with Upholstered Headboard and LED Light -order # 9958

*24 September*

Despite ordering our bed in July 2026 with a delivery date of 7 August 2026, we still do not have the full bed we bought. Sterling have had our money for 3 months and we have been without a bed since 6 August. Sterling have not yet confirmed (I) when our bed will be delivered or (II) what they will do to put things right in light of the nearly £1800 spent on delivery and the bed and our out of pocket costs now arising from having no bed. Their customer service and commitment to delivering on their end of the bargain falls well short of expectations and I would not recommend anyone relies on Sterling's prices as anyway indicative or quality customer service. The "updates" we have had from customer service blame the supplier rather than Sterling (who we bought from) and have been inaccurate. We were told the supplier was closed for the whole of August and that our bed would be delivered by mid September at the latest. It is now the end of September.

*7 September*

Another 2 and a half weeks have passed and it is now 7 September and delivery was originally due 7 August. We have been without a bed for over a month and we still have no definitive update of when our delivery will be completed. Will not order again from Sterling

*21 August 2026*
We ordered the bed above and paid for the premium delivery and assembly service. In spite of this, the bed was delivered without slats or a bed frame. The bed was £1600 and the premium delivery was in excess of £120.

We have yet to receive the slats and have been forced to sleep without a bed frame as a result. At no point did Sterling advise the bed would not come with a frame and we are yet to receive the bed frame despite delivery having taken place on 7 August (and the order having been paid for in full in early July).

We have simply been told there was an issue with Sterling's order system and that the manufacturer was closed and uncontactable for the entirety of August. As such, we were advised we just have to wait an indefinite time period for Sterling to put things right.

I would not recommend Sterling now as we were paying for quality product and a quality customer service and we remain without the use of our be

Lauren was very thorough and professional in the sale.

Matt was a very knowledgeable courteous and caring young man who dealt with all our queries in a patient manner. There was no pressure on us to make a decision.

The process of buying a couple of new sofas went fine.
Its the additional information that was poor.
We asked if Sterling took away our existing sofas and was told no but Sterling have a relationship with Clearabee - a link is on your website. We were told it would cost around £60. Clearabee told us it would be over £180
We told to give Clearabee our Sterling sales number and they would coordinate when to take away our current sofas when our new sofas are delivered. Clearabee told us that they dont do this. We have to select a specific day and then change it once Sterling give us a delivery date. Thats isnt my defination of a coordinated approach!
If your salemen are giving customers information about your relationship with Clearabee, at least have the good grace to give accurate information

I genuinely cannot remember ever being treated this badly by a customer service department.

My problems with Starlink started around late June / early July, and nearly three months later I am still dealing with the same unresolved mess.

From the beginning, I made it crystal clear that I live in a large property with thick walls and needed reliable internet throughout the house because I work from home and rely on internet-connected security cameras.

Starlink knew that.

Despite that, I have been put through months of failed solutions, broken promises and some of the most frustrating customer service I have ever experienced.

The internet works properly in the living room only.

That is the reality.

My home office does not have reliable coverage. My cameras are affected. Other connected devices are affected. So this is not just inconvenient — it has affected my work and the security of my property.

The technical problem is bad enough.

But the customer service has been even worse.

I have sent repeated messages that were simply ignored.

I have been promised telephone calls that never happened.

One unresolved ticket was actually closed after I specifically told Starlink not to close it until the issue was resolved.

I asked why that happened.

That question was never properly answered.

Different representatives keep taking over the case, and it is painfully obvious that they are not properly reading the previous messages. Every new person seems to arrive with no real understanding of what has already happened, what has already been promised, or what has already failed.

So I have been forced to repeat myself over and over again.

One representative told me she was personally taking ownership of the case, promised to call me on Monday, and promised another follow-up by Thursday.

Neither happened.

I was then promised three Router 3 units. Before agreeing to that solution, I specifically asked how quickly they would arrive.

I was assured they would be with me by 17 September.

They did not arrive.

I was then told they were actually on a worldwide backorder with no confirmed delivery date.

So I was clearly given an assurance that Starlink was in no position to give.

Then, unbelievably, after all of that, a member of Starlink’s leadership team suggested that I should purchase another Mini Router myself and even sent me a link.

I already have THREE Mini units.

They do not solve the problem.

Starlink already knew they do not solve the problem.

That is the entire reason other replacement equipment had been offered in the first place.

So after nearly three months of problems, Starlink’s answer was to suggest I spend more of my own money buying more of the same type of equipment that has already failed.

That is not a solution.

That is an insult.

Another repeated pattern has been the telephone contact. My requests for calls are ignored during normal UK working hours, and then somebody eventually replies in the middle of the night saying they cannot call because it is outside calling hours.

This happened more than once.

I even confirmed I am available every day until 9pm UK time.

Still, nobody properly arranged the call.

Eventually I had enough and submitted a formal complaint to Starlink’s complaints/resolutions team on 10 September.

And even that has still gone unanswered.

So not only has ordinary support failed, but even Starlink’s own formal complaints route has so far failed to deal with this properly.

At this point, I do not feel like a customer.

I feel like a problem being pushed from one person to another in the hope that I will eventually give up.

I should never have been put in this position.

I should not have to chase a company for nearly three months, keep track of different representatives, remind them of promises their own colleagues made, chase missed calls, chase missing follow-ups and repeatedly ask people to simply read the case history before replying.

The most frustrating part is that the speed in the living room itself is actually fine.

The problem is that the setup Starlink arranged does not provide reliable coverage throughout the property, and instead of taking responsibility and fixing that properly, Starlink has allowed this to drag on for months while treating me terribly in the process.

At this stage, apologies mean nothing.

Nearly three months later, I am still left with:

* unreliable coverage through my property,
* missed calls,
* ignored messages,
* broken promises,
* an unresolved complaint,
* and customer service that has been shockingly poor.

This has been one of the worst customer service experiences I have ever had.

Cathrine was very professional and competent.
Around very easy transaction.

I'd like to leave a 5 star review for the flooring dept of Sterling Aberdeen. After hours of wasting time looking online we thought we'd drop by to see if there were any suitable options. The flooring dept was bright and well laid out with lots of good sized samples, it was so nice to see and handle different options. Kirsty was exceptionally knowledgeable, patient and helpful. Thanks to her advice we were able to choose a great product, and the size measured out perfectly as well. We are delighted with the end result and now going to order more for another room. The whole experience was smooth: all of the other staff just made it work in the background - fulfillment, accounts, delivery info: faultless. Also - a wonderful aspect of their customer service is that they answer the phone - it was so refreshing and reassuring to speak directly to them when I had to call back with a query. I am delighted to recommend Sterling.

It was just a pleasant experience with no pressure to buy...and eventually I did...

Great customer service never at any point felt rushed or pressured . Would have liked sterling to provide a service to pick up old furniture even at a cost to make the service complete

We visited the Glasgow branch at London Rd. to check out bedroom furniture, member of staff Andrew was so patient friendly and extremely knowledgeable about our enquiry ,he took the time to explain everything, we therefore purchased some bedroom furniture , not realising how late it was, he also took the time to explain the range of beds available even though it was nearly closing time to enable us to make an informed decision. We have since purchased a new bed, meeting our needs due solely to him taking the time and care to meet our needs, a great credit to the store.

First-class service at Sterling Aberdeen

We recently visited Sterling Aberdeen to purchase a new mattress and received a first-class service from both Branch Manager Jason and Salesman Scott Jarvie

Both were extremely knowledgeable, helpful and patient in explaining the differences between the Hypnos and Harrison Spinks mattresses. Once we had narrowed our choice down to two, they gave us plenty of time and space to try both mattresses and make our decision without any pressure whatsoever.

We really appreciated their professionalism, expertise and excellent customer service. They made what can sometimes be a difficult decision so much easier and more enjoyable.

A huge thank you to Jason and Scott — first-class service from both men. We would highly recommend Sterling Aberdeen.

Salesman helpful..easy transaction

Elise was lovely and gave us excellent service and very knowledgable about the beds in the store, will come again! :)

We were served by lovely members of staff on our visit and purchase of home ware , they helped us out immensely , even moving furniture to help us choose the correct item to suit our sofa purchase .

I visited the Aberdeen store today. I received a friendly greeting by Donald. The store is set out beautifully and looks fresh and bright. I ended up buying a sofa. Jason and Elise were very helpful. Will be back very soon to check out the Christmas department as it is looking amazing.

The store looks beautiful and the staff were extremely helpful. I was buying a sofa and Elise was very helpful and knowledgeable. We were not rushed while making our decision. Time was spent making sure we made the right choice for us.