Scandalous behaviour at Jeep dealership
I booked an appointment with the dealership over the phone providing details of the Uconnect software problem with my Jeep. We later found out the call centre used were known to have no vehicle knowledge and the message they left was incomprehensable.
Effectively, when you change the Jeep battery it has a design fault which can cause the software to disconnect so you lose sat nav, radio, temperature control etc.
When I arrived at the dealership. I made it very clear that the reason I was there, was to have the Uconnect software rebooted to talk to the car.
The car was diagnosed with a faulty alternator...£466, and 2 front tyres were needed, which was untrue, at £116 each!
(I later had these checked by a local garage and there was nothing wrong with them.)
When I stated that I was only interested in having the Uconnect software fault being resolved, they brought out the Manager.
The Manager had no idea what I was talking about.
He advised me that the Uconnect software was a phone app and nothing to do with the large consol screen that was not working in my car.
To top this, the manager had a jeep himself, but had no idea that the consol screen was called a Uconnect.
The manager spoke to my husband and myself as if we were slightly retarded, explaining in a pleasant manner that we had no idea what we were talking about.
They were going to charge us £215 for not listening to what we wanted, doing nothing about it, and falsely telling us we needed additional parts which were functioning fine. They also wanted to keep it on the forest court for 10 days and replace the alternator before booking it is again to look at the software issue.
23. januar 2026
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