As of right now. I have updated my post. Although it still took way too long to begin my return... The quality of what was sent was extremely well made The color is true to photos. The fit wa... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Great product, and swiftly sent out. Packaged well. I retained most items purchased, and returned one. The returns process is reasonable, except for the fact that the qr code for the return takes aro... Vis mer
Zero customer service from Stan Ray UK. Sent an email regarding an mis-made pair of trousers. Have had no reply. Returning without confirmation risks being charged for delivery both ways! Disapp... Vis mer
My initial order was sent to the wrong address. Stan Ray were great at communicating this to me and keeping me updated when I contacted them. When the item hadn't still been returned Stan Ray offere... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Stan Ray is an American workwear brand rooted in durability, functionality, and timeless style. Established in 1972 in Texas, Stan Ray was born out of the need for hard-wearing clothes that could stand up to the demands of labor-intensive jobs. Specializing in military-inspired utility and painter pants, the brand quickly became known for its high-quality materials and craftsmanship, making it a staple in both the workwear and fashion scenes. While maintaining a dedication to American manufacturing and ethical production, Stan Ray has expanded its influence from job sites to streetwear circles worldwide. With designs that blend practicality with effortless style, Stan Ray garments cater to those who value authenticity, comfort, and rugged aesthetics. From sturdy canvas pants to minimalist jackets, every piece carries the brand’s legacy of durability and unpretentious style, offering a blend of function and fashion that has become iconic among workwear enthusiasts and style-conscious individuals alike.
Kontaktopplysninger
Unit 16/20 Riverbank Court, EX31 4FY, Braunton, Storbritannia
- service@stanray.com
- stanray.com
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
VERY BAD EXPERIENCE
VERY BAD EXPERIENCE , NO CONFIÉN EN ESTA EMPRESA , el envío nunca llegó aunque ellos se inventan que lo has devuelto .VERY BAD EXPERIENCE. DO NOT TRUST THIS COMPANY. The shipment never arrived, even though they claim it was returned. BEWARE BECAUSE THEY WORK VERY POORLY.
Package still not arrived
Received a shipment email on November 28th. Fast forward to December 18th, no package, no explanation, no response. Impressive how much effort went into Christmas marketing while customers are left wondering if their orders even exist for Christmas. Great job Stan Ray keep up the good work 👍🏻
Bought a painter shirt
Bought a painter shirt! Excellent quality as always
Still waiting for my package and…
Still waiting for my package and customer service is ignoring me. If they can’t even send a package properly they shouldn’t be in business.
The item arrived on time and the…
The item arrived on time and the quality of the shirt was great.
Good quality shirt
Good quality shirt, easy shopping experience and delivered in a few days. A+
Slow delivery
I cant judge the quality of the garments as I haven't received them yet but $30 shipping I expect them to be sent well before 10 days of purchase (purchased on 05/11/2025).
*issue resolved, I was given a refund*
Usually good quality clothes
Usually good quality clothes. Have gotten shorts once that were a bit smaller than the indicated size.
40% Failure rate 🙄
I placed an order in August and what followed was the worst customer service I’ve had with a clothing brand. Out of 8 items, 3 were faulty or wrong — that’s nearly 40% failure rate. Quality control clearly isn’t where it should be.
When I realised the Hickory Bib was the wrong size, I returned it immediately and asked for the correct one — which was in stock at that time. Stan Ray confirmed receipt of my return on the 21st of September, and four days later I emailed asking when they’d ship the replacement. Silence. It took them 8 days to even respond, and by then the Bib was out of stock. At no point did anyone bother to inform me of this. So effectively I wasted a month waiting for nothing.
And here’s the real problem: instead of asking me what I wanted, they assumed I wanted a refund. That’s not customer service, that’s laziness. If I wanted my money, I never would have bought the product in the first place. I wanted the product. A good brand doesn’t push the customer out, it finds a way to keep them in.
I love the designs, but this was handled with zero urgency, zero ownership, and zero creativity. By 2025 standards, it’s unacceptable. Even a pigeon could have delivered faster updates.
Fast delivery and good stuff
Great service
What a great brand
I couldn’t rate Stan Ray as a brand more highly. I love wearing this brand and look forward to what my next purchase is going to be. Consistent sizing and quality
Quality products,great price
Quality products,great price, fast delivery service, always 100% happy with my Stan Ray purchases.
I ordered a T shirt which was not…
I ordered a T shirt which was not delivered. I spoke to customer service who said they are moving warehouse so could send another in 2 weeks. I was in no rush so happy to wait. I emailed again after 2 weeks and the guy said they are moved in and he will send a replacement.
It's been over a week now and I still haven't received anything. I've sent 2 emails since asking for an update and had no reply.
Good customer service
My initial order was sent to the wrong address. Stan Ray were great at communicating this to me and keeping me updated when I contacted them. When the item hadn't still been returned Stan Ray offered me a full refund or an alternative. I chose an alternative and it was sent out asap. Great product and good customer service.
My favorite clothing brand… great…
My favorite clothing brand… great design, the best quality, durable clothes!!! Stan Ray is the best for me!
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