The delivery was prompt. My husband is so happy to start working on his 66 Chevelle. The only thing we didn't receive was the catalog but hopefully the catalogs will be back in stock soon.
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I did receive my well packaged order in a timely manner. Unfortunately, it was defective from the manufacturer (that is why the rating is not a 5). I reached out and sent a video of the defect. They... Vis mer
Selskapet har svart
Every time I place an order you seem to have a sale a few days after or give away a t shirt or hat or something. Why don’t you just add that offer to stuff in progress? Your marketing team knows wh... Vis mer
Selskapet har svart
Item was as described! Shipping was quick and secure. Ordering was easy and uncomplicated. Greatly appreciate the quality of the product. Thank you!
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.
Kontaktopplysninger
2 Commerce Blvd, 32164, Palm Coast, USA
- 2032351200
- info@ss396.com
- ss396.com
4,2
Bra
530 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 97 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
fast shipping great service
24. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra ss396.com
Thanks for the review Mac!
Very pleased with the timely delivery…
Very pleased with the timely delivery and the quality of the product
18. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra ss396.com
Hi Thurston, thank you for the feedback!
The folks at Ground up are wonderful…
The folks at Ground up are wonderful and polite. I am fortunate to do will call pickup. Great experience every time. They continuously try to supply the best quality restoration parts to us. I purchased aftermarket doors on this order.
25. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra ss396.com
Thank you so much for the nice feedback Don! We appreciate your business!
Fast delivery
Fast delivery! Now that I know how quick these guys get stuff out to you, I'll definitely be placing more orders with them!
15. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra ss396.com
Thank you for the feedback Keith! We look forward to seeing you again!
If an incorrect part is shipped, be aware that you're gonna get stuck with high shipping charges
I've ordered a number of parts from the company, I've been very satisfied. There was a mistake when another part was ordered and shipped to me, and initially they informed me that I ordered the wrong part. In fact, I went back and looked at my order...they were incorrect, they shipped the wrong one. Regardless. of the source of an incorrect order, the part has to go back.In order to get a refund, I need to ship it back to them
at my expense. Unfortunately, I am asked to be charged full shipping rates from carriers such as FedEx and UPS of almost $200. The company evidently has a bulk.shipping rate which is approximately at $24. I asked them to help me with the shipping. I simply wanted them to send me a shipping label with the bulk rate and I would reimburse them for that. Their response was less than the FedEx and UPS carriers at over $100. quite a conundrum… As the part is only valued at $200.
Very unfortunate for a repeat customer who has been dedicated to utilizing their product line. Disappointed with the customer service.
22. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra ss396.com
Thank you for your continued business and for taking the time to share your experience. We're sorry to hear that this situation left you disappointed.
After reviewing your order, it appears your vehicle is a 1969 Camaro, while the parts ordered were for a 1968 Camaro. Although we were able to provide a discounted return shipping label, we understand that the return shipping cost was still significant due to the size of the shipment.
We'd also like to clarify that the shipping charge paid at checkout is often only a portion of the actual cost we pay the carrier. Like many retailers, we absorb a significant portion of shipping expenses to remain competitive and offer affordable shipping options to our customers. Unfortunately, those discounted outbound shipping rates typically do not apply to return shipments, particularly for large or oversized items.
That said, we believe there were opportunities for us to provide a better overall experience. Our goal is always to treat our customers fairly and find reasonable solutions, especially for those who continue to do business with us.
We appreciate your feedback and would welcome the opportunity to review your situation again. If you're willing, please contact our Customer Support team, and we'll be happy to revisit your order and see if there is anything further we can do to help.
Ordered th400 cross member.
Ordered a cross member from SS396. Item arrived quickly and was exactly what I ordered. Quality top notch i will be ordering again.
22. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra ss396.com
Thanks for the feedback Phill! We appreciate your business.
Very Happy with the parts & the…
Very Happy with the parts & the shipping was super fast as well! Thank you & looking forward to more purchases
15. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra ss396.com
Thank you for that feedback Gord! We hope to see you again soon!
Svar fra ss396.com
Glad you enjoy the local pickup Joe, spread the word!
Quality Products
I received everything I ordered and satisfied with the timely delivery, will definitely be ordering more in the future .
9. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra ss396.com
Hi Louis, thank you for the positive feedback!
It was exactly what I ordered
It was exactly what I ordered, and it came to me really fast. Really good quality parts above all.
7. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra ss396.com
Thanks for the feedback Ken!
I enjoyed th simple way to order on the…
I enjoyed th simple way to order on the web site.
7. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra ss396.com
Glad you enjoyed the site Eddie, thanks for shopping with us!
It was back ordered for a month so I’m…
It was back ordered for a month so I’m just glad it arrived but it’s worth waiting for
12. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra ss396.com
Sorry for the delay Denny, but glad you received it and are happy with it!
Cheaper is not better.
I had gotten some door molding from Amazon. After getting everything installed I could not shut the doors and had to slam the trunk. Now they work fine. I did have some trouble with the outer felts. They curve up on the ends. It looked in the manufacturing process they made them straight and then tried to curve them leaving a pucker at the end. I was able to work them out on one side but the other I still have a pucker.
12. juli 2026
Anmeldelse skrevet uten oppfordring
The part was manufactured incorrectly
The part was manufactured incorrectly. The transmission cross member had the transmission mount welded off center and would not align correctly. I am requesting a full refund, including freight.
9. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra ss396.com
Thank you for bringing this to our attention. We're sorry to hear the transmission crossmember did not meet your expectations. Please contact our customer service team so we can review the issue and assist you with your request—we're here to help resolve this for you.
Order came quickly
Order came quickly. Added catalog is great.
3. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra ss396.com
Thanks for the five stars Monica!
Parts are correct and fit is good also…
Parts are correct and fit is good also fast helpful service
1. juli 2026
Anmeldelse skrevet uten oppfordring
It was easy to order and the parts were…
It was easy to order and the parts were good quality
9. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra ss396.com
Thanks for the feedback and for the review Chris!
Received items quickly in excellent…
Received items quickly in excellent condition.
1. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra ss396.com
Thanks for the feedback Todd, we appreciate your business!
website not easily navigated,I place an…
website not easily navigated,I place an order at $137us and was quoted $209-$349.00 for FedEx shipping to AB Canada, called them to ask why and was told very rudely that the quotes were accurate and it was up to me to proceed, well I placed the same order through Camaro Central and the FedEx shipping is $69.00. Well all you enthusiasts out there do yourself a solid and shop around
6. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra ss396.com
Thank you for your feedback. We're sorry to hear about your experience and apologize if our service did not meet your expectations. Our international shipping rates include applicable taxes, duties, and direct delivery to your door, which may account for the difference in pricing. If you'd like us to review your shipping quote or discuss your experience further, please give our customer service team a call—we'd be happy to help.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.