I’ve had my fan for about 4 years and it recently stopped working. I contacted customer support and they provided me with a solution. Sofucor has beautiful products and excellent customer service. T... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Excellent customer service! I recently received a ceiling fan made by this company. The only problem was that it was replacing a 30 year old fan that extended three feet from a vaulted ceiling. I cont... Vis mer
These fixtures are blend very well with our large living/dining great room. They were easy to install and operate. We like the ease of operation and ability to change the lighting.
Our Sofucor fan arrived promptly, was well packed, and in good condition. We had no issues with assembly or installation thanks to the clear instructions. The fan is very quiet and works great. We are... Vis mer
Ingen tidligere historie av å be om anmeldelser
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Har ikke svart på negative anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Love my fan, love the real customer service even more
I've had my fan/light for 2 years now and have loved it. It's simple, has a remote with all the features I would want and no extra useless ones.
The light has burn out but Sofucorfan customer service has been amazing at getting me replacements and when I ordered the wrong one once, they were super helpful in getting me a refund very quickly.
I really, REALLY appreciate that the customer service is real people that care and actually answer your questions. There's not a complicated form or whatever crazy process others use - you can just contact customer service, describe the issue or question, and get a real response very quickly.
Greatest fan and company ever!
Sufucor Fan is a fantastic company with a superb customer service base! The fans are beautiful, quiet and powerful!
They have gone above and beyond helping me when I broke the remote for my fan. Sent me a new remote on their dime in a few days after contacting them. I can’t say enough great things about their kindness and attention to their customers. I have never had such a pleasant experience!!!
Exceptional Customer Service
Sufocor offers exception customer service. When I had an issue with my product, their team responded quickly and fully resolved the problem. Very satisfied
I recently had a problem with my…
I recently had a problem with my fan/light not working. We have several Sofucor fans and LOVE them. An email to their Customer Service brought immediate help which included some parts shipped to me and helpful videos. I was able to fix the problem and the unit is working perfectly now. This company makes a fabulous product and their Customer Service team is the best I have ever dealt with--in any company. I highly recommend this company in all ways. I am so pleased with this outcome.
Excellent customer support
Each time I have had questions or concerns about my fans, I have been helped very quickly via email support. I highly recommend this company!!
High quality
Quick to respond and troubleshoot! 10 Star if was an option. Highly recommend this brand. Nice fans and great customer service
These are great fans at a reasonable…
These are great fans at a reasonable price! They look expensive and are so quiet. Absolutely love them! Highly recommend this company.
Quality fan and great customer service!
I’ve had my fan for a year now and it operates lovely it’s been a great addition to my outdoor patio! A major windstorm blew away the light cover and Sofucorfan was able to help me replace this with ease! New light cover in less than a week. Amazing customer service!
Would 100% buy from them again
Honestly would give more stars if I could. This is the most helpful customer service I have ever experienced. We had a light on two of the fans that we bought that we couldn't get to stay the color we wanted and they sent brand new head units for both the fans. Their product is also great and was very easy to assemble.
Great Product, Exceptional Support
Highly recommend, terrific support and an amazing product. The fans have multiple settings allowing for precise airflow and the lights are dimmable.
LED Attachment replacement
We inherited a Sofucorfan from the previous homeowner, and it was missing an LED attachment. After reaching out to customer service, they were incredibly helpful and are sending the correct parts to me free of charge. I truly appreciate how responsive and generous they were in resolving the issue.
Great bedroom fan
Great bedroom fan, easy to install. Would recommend to others.
Fantastic customer service, stand behind product
We had some issues with a remote control and had such a lovely customer service experience. They totally stand behind their products and our fans are beautiful.
I had an issue with the remote and they…
I had an issue with the remote and they took care of things quickly and professionally. Appreciate their work.
Noa was very helpful and responded very…
Noa was very helpful and responded very quickly even with it being so close to the holidays! They sent us a remote we were able to pair very easily. What I anticipated being a huge headache was super seamless!
Great customer service
Great customer service! I was really happy with the response time and issue handling. Thank you.
The company was very prompt in…
The company was very prompt in returning my emails and handled the replacement of my damaged remote with kindness and professionalism.
Support received after purchase was…
Support received after purchase was awesome.
Diagnosing and Fixing a problem
About a fan/light almost a year ago, but one of the settings to the light did not work. I contacted Sofucofan and together we were able to diagnose the problems. They further responded back quickly sending me a new light unit which fixed the problem. The new unit included tracking information as well. Problem solved. Great customer service.
Superior products, excellent value, great customer service
Shopped extensively for ceiling fans for my family room. Settled on a pair of fans from Sofucorfan. Decision was based on value and features. Received the units and installed them and was delighted with the quality, packaging, and clarity of the instructions. The units are extremely quiet, yet powerful. During installation I unfortunately damaged one of the units. I reached out to Sofucorfan customer service. They responded quickly and were extremely helpful and understanding. So to summarize: superior products, excellent value, and great customer service.
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