I’ve had my fan for about 4 years and it recently stopped working. I contacted customer support and they provided me with a solution. Sofucor has beautiful products and excellent customer service. T... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Excellent customer service! I recently received a ceiling fan made by this company. The only problem was that it was replacing a 30 year old fan that extended three feet from a vaulted ceiling. I cont... Vis mer
These fixtures are blend very well with our large living/dining great room. They were easy to install and operate. We like the ease of operation and ability to change the lighting.
Our Sofucor fan arrived promptly, was well packed, and in good condition. We had no issues with assembly or installation thanks to the clear instructions. The fan is very quiet and works great. We are... Vis mer
Ingen tidligere historie av å be om anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Sofucor
The service with this company is amazing! Noa was very helpful and very kind. I would definitely use this company again!
Good service
Wow. Best customer service. We've ordered two fans and realized we need to use longer downrods in our sloped ceiling. Really liked the sleek design and didn't want to return the fans. Contacted customer care to see if they have extensions wires that we could buy. Response is very fast, courteous. They didn't charge me and even shipped it free of charge.
Great product and customer service
Great product and option for low ceilings. We really like all the fan speeds, color, and lighting options that make Sofucor more versatile than other brands. The customer service was great when we lost our remote control and needed a new one and further assisting connecting it to the fan. We highly recommend Sofucor if you're looking for ceiling fans.
Light up my home!
I just needed a new light for one of my fans. Sofucor immediately answered my call, and the representative was courteous and informative. I had the new light, (and a spare!) within days. The Sofucor fan and light fixture is elegant, works great, and is an asset for any home. I am delighted with the fan and the service from Sofucor.
Great customer communication
Great customer communication. Excellent help overall. The remote and receiver stopped communicating and Sofucor offered to replace them both! Great to know that they stand behind their product.
Great customer service
Ordered several of these fans years ago. The controller in one fan stopped working. I contacted Sofucorfan about replacing the controller. They offered to replace the controller and remote for free even though the fan the warranty had long since expired. They were easy to communicate with and stand behind their product. Top-shelf.
I had a great experience with Sofucor
I had a great experience with Sofucor. My original package was marked delivered but never arrived, and their team handled the situation immediately and without hesitation. They quickly shipped out a replacement with a new tracking number and even told me to keep the original if it eventually showed up—no hassle at all.
That level of customer service is hard to find. Communication was prompt, clear, and helpful throughout the process.
On top of that, the product itself is excellent—high quality and exactly as expected.
Really impressed overall. I would absolutely purchase from Sofucor again and highly recommend them to others.
I'm a VERY HAPPY customer!
Sofucor Fan has beautifully designed and built products. I chose a modern look ceiling fan with 3 large wooden blades for my living room. It is stunning in my recently remodeled ranch style home.
My contractor's electrician accidentally lost the remote control unit for the fan. Sofucor's excellent Customer Service Dept. has kindly offered to replace the missing remote control free of charge.
Anyone needing a new ceiling fan should definitely check out Sofucor's lineup of products which are reasonably priced, gorgeous and backed by outstanding Customer Service! You won't be sorry!!!
I've ordered five Sofucor ceiling fans…
I've ordered five Sofucor ceiling fans within the last couple months & we are very pleased with the clean stylish appearance! We love the wooden three blade fans which match our wood floors. The fan moves more air then our old 5 blade fans. The remote is very handy & easy to use. From order to delivery was very fast & they were well packaged. Plus the shipping was free!! On one install we mistakenly discarded the 5" downrod. Customer Service agreed to send a replacement downrod free of charge. We are very happy with the product, service & best of all we love our Sofucor fans!!
Great products and support
The customer service was very responsive and accommodating.
Sofucor fans are beautiful and are serving me well. They receive many compliments from my guests.
Very helpful customer service
Very helpful customer service, they answer emails/calls and will replace your remote if it's faulty or stops working.
Thank you guys.. our fan is back up and running.
Extremely satisfied with my 2 fans
Extremely satisfied with the fan, bought 2 of them.. Work like a breeze. Also contacted customer support for some precisions, they were fast to answer. and very helpful. So a 5 stars indeed
Beautiful and functional
In addition to selling beautiful fans, Sofucorfan customer service is easily accessible and responsive to concerns regarding installation or operation of their product. I have recommended this company to my friends and family.
Fabulous customer service
I initially had an issue with the remote control on a fan my contractor had purchased for me month earlier. Sofucorfan had wonderful customer service and corrected the problem immediately!
I may buy another fan from them.
Impressive customer support
The ceiling fans (bought 2) look and work great. I dropped one fan during installation causing minor damage to several blades. I contacted Sofucor support to order a replacement set and was impressed by how quickly they responded and even more surprised when they sent replacement blades at no cost. I will do more business with this company!!
Very responsive
I reached out to sofucorfan to get a replacement for the light cover and they were very responsive and had a replacement on its way in no time.
Prompt, Helpful Response
I heard back from customer service quickly and they provided the solution I was looking for. Highly recommend!
We needed a wiring extension kit to use…
We needed a wiring extension kit to use a longer rod than what was in the original packaging. The company rep sent extension kits for the fans at no cast. Highly appreciated.
They went above and beyond...
I rarely give reviews, but I must say thank you to this company. I ordered a fan and, during installation, wired it incorrectly, which burned out the RF receiver required for the fan to work. I contacted the customer support, expecting them to charge me $50 for a replacement, but they sent it free of charge. They didn't even charge me for shipping costs. I am very grateful.
Recommend these fans
We purchased five fans for our house, the remote was a little hard to set up but once that was complete we loved them! The fans work really well, are quiet, and the light is wonderful.
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