Zero stars Ordered a soccer jersey Aug 23 . October 5 , still no jersey . Absolutely atrocious customer service . Thus have never answered a call . Email communication says be patient, 7 plus weeks... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Ordered a non-custom, in stock jersey. Said it would ship quickly. Three weeks later and no shipping or tracking information. Had to cancel the order. Customer service literally did nothing other tha... Vis mer
Excellent customer service! I had inadvertently forgot to include a discount code I had while purchasing a product and I contacted customer service who resolved the issue within minutes! Great respons... Vis mer
I ordered a jersey from Soccer Wearhouse, and they accidentally left off the sponsor logo. I reached out to customer service, and they handled it really well. They were polite, responsive, and gave... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Soccer Wearhouse is a trusted soccer specialty retailer based out of Southern California proudly serving passionate fans and players across the United States. We offer one of the largest selections of authentic soccer jerseys, cleats, fan gear, and accessories from the world’s top clubs, leagues, and national teams. Our mission is to provide every customer with genuine products, competitive pricing, and exceptional service. With four store locations in Southern California and a growing online presence, we work hard to make sure every fan can represent their team with pride. Whether you are shopping for the latest player jerseys, match-ready footwear, or fan favorites, Soccer Wearhouse is here to bring the beautiful game closer to you.
Kontaktopplysninger
400 Disney Way #149, 92802, Anaheim, USA
- (800) 892-6979
- support@soccerwearhouse.com
- soccerwearhouse.com
2,9
Middels
134 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 42 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Decent product
11. februar 2026
Anmeldelse skrevet uten oppfordring
The material was not worth the money at…
The material was not worth the money at all. I ordered the same one 4 years ago and thinking I will get the same material but when I get my order I regret ordering because of the cheap material
10. februar 2026
Anmeldelse skrevet uten oppfordring
I ordered a custom Portugal jersey with…
I ordered a custom Portugal jersey with a name and was told the turnaround time would be 3–4 weeks. It has now been 7 weeks, and I have not received my order.
Despite calling almost every week to follow up, I’ve been given repeated false delivery estimates. This item was intended as a birthday gift over a month ago, and the lack of communication and delays have been extremely frustrating. Never ordering again from this store
5. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Soccer Wearhouse
Thank you for taking the time to share your experience. We truly understand how frustrating this situation has been, especially since the jersey was intended as a birthday gift, and we sincerely apologize for the delay and the inconvenience it caused.
For official national team jerseys, including Portugal, all custom name and number orders must be produced by the official licensed provider. While we do our best to communicate the estimated turnaround time, these custom orders are made to order and occasionally take longer than expected due to production or supply delays outside of our control. We did communicate this possibility during the ordering process, but we understand that the extended wait and shifting delivery estimates were disappointing.
That said, we take full responsibility for the experience you had and for the frustration caused by the delay. We truly appreciate your patience, and as a gesture of goodwill for the extended wait, we would like to offer you an additional discount on your order.
Please feel free to reach out to us directly so we can assist further and make this right. We value your business and appreciate the opportunity to improve.
Thank you again for your patience and understanding.
The worst customer service ever
The worst customer service ever, I’ve been waiting over a month for a purchase, they claim they are on vacation and that the shipment will be made the following week, please never buy from this site.
16. desember 2025
Anmeldelse skrevet uten oppfordring
I was a little Leary at first
I was a little Leary at first, never heard of this website. But was totally impressed!! They were exactly the cleats my son wanted and at a fraction of the cost from another website!! Shipping was faster than expected!!very, very happy!!
5. februar 2026
Anmeldelse skrevet uten oppfordring
DO NOT ORDER FROM THIS PLACE
I ordered on 1/16/26 and still haven't received the item. I tried calling customer service, no answer. I reached out via email and they were supposed to escalate it and have yet to hear back. DO NOT ORDER FROM THIS SITE
4. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Soccer Wearhouse
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience this situation has caused.
After reviewing your order, it appears that the package was unfortunately lost in transit by the carrier. While this is rare, it can happen, and we truly regret the experience you had. We also apologize for the difficulty reaching us and for the delay in follow up. That is not the level of service we aim to provide.
Because carriers do not automatically notify us when a package is lost, we rely on customers to let us know if an order has not arrived so we can investigate and resolve it as quickly as possible. Unfortunately, there is no way for us to proactively confirm delivery on every individual order without being notified.
At this point, we are more than happy to make this right by either sending a replacement or issuing a full refund, whichever you prefer. Please contact us directly so we can resolve this immediately for you.
Thank you for your patience, and again, we are very sorry for the inconvenience.
Samba
I wanted to replace my favorite Samba's and the Soccer Wearhouse had them. They came very timely.
4. januar 2026
Anmeldelse skrevet uten oppfordring
Got my order with no problems at all
Got my order with no problems at all! My daughter loves them!
3. januar 2026
Anmeldelse skrevet uten oppfordring
Easy ordering
Easy ordering, fast shipping and the soccer goalie gloves were exactly as described.
22. januar 2026
Anmeldelse skrevet uten oppfordring
Very slow shipping with no communication; otherwise great.
Unbelievably slow shipping for a USMNT jersey customized with a player name/number, with few to no updates provided… to the point that I thought I’d been scammed and almost reversed the charges. Then, almost exactly 2 months after placing my order, it arrived and is perfect! Good quality, legit jersey that I couldn’t obtain anywhere else (including from USsoccer.com, which is incompetent in terms of marketing USMNT merch).
In retrospect, I just wish I’d ordered much earlier and received better communication - including notice PRIOR to ordering that delivery would take at least 2 months.
19. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Soccer Wearhouse
Thank you so much for taking the time to share such thoughtful feedback. We truly appreciate your patience and are very glad to hear that the jersey arrived and that you are happy with the quality and authenticity.
We completely understand how concerning the wait must have felt, especially with limited updates along the way, and we sincerely apologize for the frustration and uncertainty this caused. For officially licensed USMNT customized jerseys, production is handled by the authorized provider, and while we do our best to give accurate timelines, these custom orders can occasionally take longer than expected. That said, we agree with you that clearer communication and setting better expectations upfront is something we can and should improve.
Your feedback is incredibly valuable to us, and it helps us refine how we communicate turnaround times before and after orders are placed. We are grateful for your understanding in retrospect and truly appreciate you trusting us through the process.
Thank you again for your support, and we hope to have the opportunity to serve you again in the future.
We needed a pair of soccer cleats last…
We needed a pair of soccer cleats last minuite and Soccer Warehouse made it happen! We usually buy off the Nike App but they were out of our size so Soccer Warehouse shipped on time and got the cleats to us in Florida right on schedule.
Thank you!
9. januar 2026
Anmeldelse skrevet uten oppfordring
I was skeptical cause some bad reviews
I was skeptical cause some bad reviews, but my order shipped instantly and was delivered within a week of ordering it. My jersey was exactly as shown!
20. januar 2026
Anmeldelse skrevet uten oppfordring
When another company suddenly canceled you came through
When another company suddenly canceled my order, I quickly did a search and found your company carrying the same item and you were able to accommodate me at the same price of the company that canceled on me. I was keeping my fingers crossed that it was actually going to work out. The item arrived earlier than expected and is perfect. My grandson is thrilled and I thank you very very much.
16. januar 2026
Anmeldelse skrevet uten oppfordring
The logo in the jersey was loose
The logo in the jersey was loose
14. januar 2026
Anmeldelse skrevet uten oppfordring
They don't necessarily have the item in stock
I ordered cleats back in December. As of today, I STILL had not received my order. I emailed and they said my order hadn't been processed and they didn't have a shipping date available. That is 15 DAYS from the date I ordered. TERRIBLE! I would go else where they value their customers.
29. desember 2025
Anmeldelse skrevet uten oppfordring
Very irresponsible
Very irresponsible, I ordered on December 12, never received any shipping confirmation, 2 weeks later they sent me a email saying my cleats were out of stock. Poor service poor communication.
12. desember 2025
Anmeldelse skrevet uten oppfordring
Overall very positive experience
Took a little longer to ship than expected but it was the height of holiday shopping. Needed to exchange a size and they made this easy to do. Merchandise was exactly as described.
7. desember 2025
Anmeldelse skrevet uten oppfordring
The Jersey arrived as promised
The Jersey arrived as promised. My wife was thrilled.
18. desember 2025
Anmeldelse skrevet uten oppfordring
I ordered two pair of shoes at the end…
I ordered two pair of shoes at the end of November that were supposed to be shipped 3-5 days. Mid December I still did not have a shipping notice. I emailed them. They said that one of the shoes was now out of the size I needed. Which was frustrating because I didn't have time to get another one before Christmas. They then mailed the other shoe and it arrived after we had already left for Christmas. So I got neither shoe in time for Christmas and only one pair after.
17. desember 2025
Anmeldelse skrevet uten oppfordring
Ordering was simple received on time…
Ordering was simple received on time quality is good
29. desember 2025
Anmeldelse skrevet uten oppfordring
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