Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Snug has been very supportive, very good communication and always doing their best. My partner and I have recently been approved for a place we now call home and it’s all thanks to Snug. I would defin... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

Absolutely dreadful platform for residential rental applications. Kept coming up with an error that my address history was incorrect ("Incomplete information: must match format "date""), even though I... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

The snug app would be the worst application app we’ve come across. Almost impossible to upload files without having to attempt multiple times. Requiring 100 points and having Drivers License, Medica... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Snug has honestly made the whole rental application process feel smoother than my morning coffee. For once, I didn’t feel like I needed a PhD in paperwork or a week off work to apply for a house.... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Leasing

Skrevet av virksomheten

Snug is reimagining the renting experience to lower costs, improve efficiency and empower renters, owners and managers. Find & rent a home faster on Snug.


Kontaktopplysninger

3,7

Middels

TrustScore 3.5 av 5

234 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 93 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 48 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 4 av 5 stjerner

Really helpful

Really helpful, I got an apartment agreement with the first application issued in the platform. However, I felt the format didn't let me add comments to information attached to clarify some data, nor add questions related to the offer or conditions. So, there's room for improvement.

29. august 2024
Anmeldelse skrevet uten oppfordring
Logoen til Snug.com

Svar fra Snug.com

Hi Kent, thanks for taking the time to share your positive experience on Snug and the feedback on the platform. We'll definitely take that into consideration.

Vurdert til 4 av 5 stjerner

easy to set up and use snug

easy to set up and use snug! we got our dream home

7. august 2024
Anmeldelse skrevet uten oppfordring
Logoen til Snug.com

Svar fra Snug.com

Thanks Cecilia, great to hear you secured a dream home with Snug! We appreciate hearing about your positive experience.

Vurdert til 5 av 5 stjerner

Snug was very easy to use and very…

Snug was very easy to use and very efficient

1. august 2024
Anmeldelse skrevet uten oppfordring
Logoen til Snug.com

Svar fra Snug.com

Thanks for sharing your positive experience Carmel. We've focused on making Snug easy for all renters and property managers.

Vurdert til 5 av 5 stjerner

Overall the website was easy to use

Overall the website was easy to use, the listings were clear and concise, the website was visually pleasing. The applications can be a little confusing, however if you have all of your documents and information ready, it's not too bad.

24. juli 2024
Anmeldelse skrevet uten oppfordring
Logoen til Snug.com

Svar fra Snug.com

Thank you, Kellie! We’re happy Snug could be part of your home search journey. We'll definitely let the engineering team know about your feedback! Enjoy your new home and all the best!

Vurdert til 3 av 5 stjerner

Overall snug.com was a little difficult…

Overall snug.com was a little difficult to navigate especially if your on a mobile device make sure to double check your toggle answers as they would change as you scrolled. Sometimes the pages would not let you progress as it would come up with warning problems when there was no issue so you’d have to exit and go back in and hope like hell it saved your information. It took me 4 hours to do my application which is too long in my opinion, but I did get approved for the house so all is forgiven.

8. juli 2024
Anmeldelse skrevet uten oppfordring
Logoen til Snug.com

Svar fra Snug.com

Hi Rebecca, thanks for your comment & we're sorry to hear you had this experience on Snug. We're on a mission to make renting easier and compared to traditional forms we've reduced the amount of info by around 25%. We're continuing to make the process faster, easier and with less information. Please private message us or kindly email help@snug.com so we can investigate and resolve any issues you may have encountered. Thank you, Snug Team.

Vurdert til 2 av 5 stjerner

A frustrating and bad website

Has to be one of the worst websites I've used in the process of applying for a rental property. The online forms don't work, you can't continue past certain points, there are so many problems with it. It almost put me off the property I was applying for because I was so frustrated with using the website.

10. juli 2024
Anmeldelse skrevet uten oppfordring
Logoen til Snug.com

Svar fra Snug.com

Hi Tom, thanks for your comment & we're sorry to hear you had this experience on Snug. Please private message us or kindly email help@snug.com so we can investigate and resolve any issues you may have encountered. Thank you, Snug Team.

Vurdert til 5 av 5 stjerner

Thank you all at snug.com

Recently relocated to Australia the team were professional, polite and on hand for information when needed my application was dealt with promptly and with a great outcome.
would like to thank the team.

28. juni 2024
Anmeldelse skrevet uten oppfordring
Logoen til Snug.com

Svar fra Snug.com

Thanks Dev, we're glad that you had great experience with Snug!

Vurdert til 4 av 5 stjerner

It's digital and we could save the…

It's digital and we could save the application. It was lengthy, I hope that I could easily know the mandatory information required.

One feedback on user experience - I've been waiting for the property application to be sent by the agent. After 2 days and called the agent, he said I have to complete the property feedback form, only after I clicked interested then it would trigger the application. This step confused me.

24. juni 2024
Anmeldelse skrevet uten oppfordring
Logoen til Snug.com

Svar fra Snug.com

Hi Chris, thank you for taking the time to share your feedback. We're on a mission to make renting easier and compared to traditional forms we've reduced the amount of info by around 25%. We're continuing to make the process faster, easier and with less information. Please feel free to reach out to our support team at help@snug.com if we can help further at this stage. Thank you, Snug Team

Vurdert til 5 av 5 stjerner

Wonderful

It was my first time but I come out very satisfied and very happy. Good job. I recommend it to everyone without doubt.

13. juni 2024
Anmeldelse skrevet uten oppfordring
Logoen til Snug.com

Svar fra Snug.com

Thanks for the positive review, Ngahane! We're so pleased to see you enjoyed your experience on Snug.

Vurdert til 3 av 5 stjerner

The website shows errors

The website shows errors constantly and requires closing the webpage and reopening. Can’t remember the code, but it was during the application for a rental in deewhy. Otherwise the UI is good. The fit % feature isn’t helpful though. It should show the reasons for the %

5. juni 2024
Anmeldelse skrevet uten oppfordring
Logoen til Snug.com

Svar fra Snug.com

Hi Joe, thanks for your comment & we're sorry to hear you had this experience on Snug. Please private message us or kindly email help@snug.com so we can investigate and resolve any issues you may have encountered. Thank you, Snug Team.

Vurdert til 5 av 5 stjerner

A User Friendly, Efficient, Safe Application Process

This is the easiest, most user friendly, efficient and safest option of applying for a rental property I've ever used. It clearly shows where you are up to in the process which helped us secure a property in a short amount of time. I'm very impressed! :)

1. juni 2024
Anmeldelse skrevet uten oppfordring
Logoen til Snug.com

Svar fra Snug.com

Thanks Pattycake for your positive review!

Vurdert til 5 av 5 stjerner

Exceptional Service and a Smooth Process with Upstate Real Estate!

I am thrilled to share my fantastic experience with Upstate Real Estate, especially with Jade Thomas. From the very beginning, Jade's professionalism and dedication were evident. Her prompt responses and attention to detail were impressive, and she always went above and beyond to ensure all my questions were answered and my needs were met. I highly recommend Upstate Real Estate to anyone looking for a reliable, professional, and customer-focused real estate agency. Thank you, Jade, for your outstanding service!

20. mai 2024
Anmeldelse skrevet uten oppfordring
Logoen til Snug.com

Svar fra Snug.com

Thanks Mahdi for your positive review!

Vurdert til 5 av 5 stjerner

Upstate has provided us support during the difficult time (looking for rental) with the staffs quality of assurance, patience and empathy. We are grateful for choosing Upstate.

Our experience with Upstate has been great since the beginning. Tash and Jade are very kind, approachable and supportive throughout our duration of looking for places to live. As it can be quite challenging and stressful moments while looking for places to rent, we felt that both Tash and Jade had demonstrated empathy and passionate in supporting us as much as they can. We are grateful for choosing Upstate. 100% positive experience.

17. mai 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

The snug portal could be used for…

The snug portal could be used for multiple applications for rental houses..
It also had facilitie to describe your household to the landlord

14. mai 2024
Anmeldelse skrevet uten oppfordring
Logoen til Snug.com

Svar fra Snug.com

Thanks Hamish for your positive review! Glad you enjoyed using Snug!

Vurdert til 5 av 5 stjerner

Jade was very professional and…

Jade was very professional and efficient in the whole process. Very happy with the service I received.

1. mai 2024
Anmeldelse skrevet uten oppfordring
Logoen til Snug.com

Svar fra Snug.com

Thanks for the positive review, Jarod! We're so pleased to see you enjoyed your experience on Snug.

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv