Snap Collective Anmeldelser 

Ich habe mit snap collective zusammengearbeitet und ich muss sagen ich habe mich rundum wohl und gut beraten gefühlt. Die Bearbeitung meines Buches war effizient, jede Änderung wurde direkt umgesetzt. Ich konnte den kreativen Köpfen des Verlags aber auch freie Hand lassen ohne mir sorgen zu machen. Die Kommunikation war hervorragend woraus sogar starke Freundschaften entstanden. Mehr als nur ein Verlag. Das snap collective wurde zur Familie.

I've bought 4 books from these guys during a Christmas discount : SOLO, DetailsThatMatter, Permanent and Framed.
The delivery was quick and without any issues, the books were very well packaged and there was no damage during the transportation at all.
The books themselves are just amazing. I've bought "Permanent" as a gift to my friend architect, as it's a great book with architectural photos. The print quality, books design and overall look and feel are amazing. Thanks to "Snap" for their hard work designing them and finding amazing authors!

We've placed an order for the book SEX MONEY PIZZA PARTY BY JARED KOCKA for our studio, intending to use it as a coffee table book. I must say, this tome is an absolute masterpiece when it comes to capturing one's attention. The quality is truly splendid. Admittedly, the delivery did take a bit of time, what with me residing outside the EU, but rest assured, it was worth every farthing. I shall certainly be returning for further purchases in the future.

Exploiting artists for their work. Don't even pay their artists to make these books or get a profit from the sales. Terrible quality of printing, no thought put into it. GOOD artists but BAD books.

Worst ever customer service and book purchase with Snap collective .

Follow up on the latest update on My Order #5319) : Time Travelers by Selaru Ovidiu since it almost 13 weeks already after my purchase on 22 Oct 2023?

FYI, you mentioned that it was in the last stages of production in your e mail dated @29 Dec 2023 (2 weeks ago) and you will be checking with your colleagues in your e Mail last week on 12 Jan 2024.

Can you please show more urgency to follow up with my book delivery because it is simply unacceptable for not delivering my book after 13 weeks (3 months ) ? In addition , the wrong photo book delivery ( Time Travelers by Petra Gerwers) back in Nov 2023 is embarrassing and unprofessional .

Please revert by 18 jan 2024 or I will escalate my bad review on your company in social media .

Thanks

Wong

It was a real pleasure working with Snap Collective and creating my first book!
The quality and color's were better than I could imagine! Thank you so much for your great job and cooperation. I would especially like to thank Valentina, she worked closely with me throughout the entire process.

Very good product and super professionell Service.

Always answering queries and being friendly

Excellent quality of ordered books. Took longer than expected but 100% recommended!

This company has given me the runaround since July 2023.

I haven’t received a tracking number after months of paying.
Last email on 0ct 27:
———————
Dear Dione,
Thanks for getting in touch.
The book is still in production. We don't have it in stock. It usually takes 10 weeks for the book to be printed and shipped to the buyers. The reason is that a high-quality thread bound book requires a highly complex process of manual craftsmanship, different machines and long distances to achieve the result that will ultimately delight our artists. For example, each individual book travels 1,000 km across three locations to be finally released. Every single book is processed on 9 different machines and taken into their hands by about 15 people.
So, you will receive your book in any case. We will send you a notification with the tracking number.
Thank you for your patience!
Sincere regards,
Valeria Nastas
Customer Service
Snap Collective Publishing K/S
Amaliegade 6. 2.tv, DK-1256 Copenhagen K. Denmark, European Union
CVR Nr. 43871935

Director: Snap Collective Management Ltd. London (Charlotte Mueller CEO)
26.10.2023 23:35, Dione Hoover пишет:
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Yet one article quotes this company boasting about turnaround times of 1 month.

Really?

I ordered the beautiful book "In Absentia" by Nicola Bertellotti. I was unable to buy it in San Francisco and found Snap Collective online. Excellent service and book arrived in perfect condition.
Thank you!

It took far too long for this book to be shipped.

So well printed it's impressive

Beautiful photos by AnAkA!

Terrible customer service, tracking didn't work and notifications of pack in route not existent. Randomly show up at my door no joke MONTHS after purchasing way past the estimated time of arrival.

i didnt get my stuffand I need a refund man

The quality of the book is fantastic. Every detail was taken care of with an artistic sense and sensibility.

Loved everything about it!

The product is amazing, and the opportunity to pre-order as well. Unfortunately, production took longer than expected. Had to send several e-mails before getting an update on delayed delivery. I Like your company, communication could be a bit better.