Smokstore Anmeldelser 

This covid 19 can give offshore companies a bad look.. I got a response for every message I sent.. I know our domestic mail is delayed so I knew it was going to be a little later than usual. The pricing is excellent compared to our local shops I will be ordering again and I will do it ahead of time because everything is delayed. I would recommend this store to anyone who wants to save $$

Was not happy with all this covid 19 bs, but also understood when it come to online orders that centered around vape and coils there were going to be problems. I di need to commend this store kudos in trying their best to meet all my needs. Unfortunately many stores were not ready for this shutdown and unfortunately with new state guidelines/laws coming into play or coil companies not being US based have created many problems for the vaping community as a whole. We as a community need to remember all vape shops are mom/pop shops. Not a Walmart for one stop shopping. It took 8+ weeks to finally get my order, but like I said, my coils actually came out of China. For me, I guess I'll be changing my coils to a US company. The store did their best in meeting my request, kept me in the loop on what was going on with my order. Customer service, I'm sure has been slammed with shipping problems... remember the covid 19 is not a normal situation... it has affected all areas of our lives. Please consider being patient and sticking by this company through this hard time that has affected all vape shops here in the US.

DO NOT order from here. I ordered a pack of coils. It's been 5 weeks and still nothing. I've emailed customer service several times with no response. Just flush your money instead cuz that would be less frustrating.

Their customer service did reply fast to me, but they ship from China. Unless you want to wait 2 months, do not order from them.

Been trying to get my order for over 6 months now. I still haven't received it. They keep stringing me along and I now I have waited too long to dispute the credit card charge. Nightmare of a company.

i purchased some mod coils and even paid the extra shipping to get here to the us faster, and 8 weeks later after i had asked for my money back from paypal since they wouldnt answer me through emails, they arrived and they sent the wrong coils, so i went back to paypal and comment that and paypal asked me to try to contact seller once more, they said take a picture of the item i got. and the shippng adress and email i to them i did. told paypal. 2 weeks went by with no word. i esclated the claim through paypal and they replied to paypal for me to return for correct item, the shipping back was going to cost me more then me just oredering someone else.
I WOULDNT NO USE THIS COMPANY

This place does not even deserve a star, DO NOT BUY ANYTHING OFF THIS SITE!!! I ordered a pack of smok coils two weeks ago and still don’t have a real working tracking number. Have emailed them several times and got new tracking numbers that do not work. They have scammed me and I will be going back to my credit card company and let them know I did not receive my property I paid for and they need to be investigated for fraud.

ATTENZIONE!!!!!...DENUNCIATI ALLE AUTORITA' COMPETENTI X TRUFFA!!!!
STARE MOOOOOLTO ALLA LARGA!!!!!!!!!!!!!!!!!!!

I made an order in March and still havnt received it. Each time i try to find out why they say its been sent yet apx. 5 days ago i got something from usps saying they are just now creating a postal label. I also got one of these about a month ago. They use this as a way of preventing you from cancelling your order. I tried that..if you want your products please order from anywhere but smokstore

I wish I had read these reviews before I made an order with this unorganized outfit. After waiting a couple of days after making a payment, I emailed them asking when they will be shipping my Alien Mod. I received no response, so I emailed them 5 times within a day with the same question. Finally, they respond telling me that they don't have the color that I chose in stock and to choose another color. (sigh) Couldn't they state what their inventory is when you place the order, like most companies do? A day later they told me that I should expect delivery within the next 7 to 15 days and they gave me a tracking number that doesn't show up in the Global Order Tracking. I guess at this point, all I can do is wait and see. I am not impressed with SMOKSTORE at all. I will never make an online order for vape mods ever again. I just hope the mod eventually arrives.

UPDATE: I placed an order on May 4th, and on May 17th, the tracking number finally showed that my package was shipped. On May 18th, it shows that my package is still sitting at the cargo terminal in China. I suggest people not order from this fake Smokstore. They take your payment immediately, but don't ship your item until they decide they want to. Granted, I emailed these scammers at least 10 times a day. This was my first time ordering from this company and it will be my last. All of the reviews giving this company 5 stars are not real customers.
Ordering anything from Smokstore is a huge gamble with your money. If they do decide to send you what you ordered, expect to wait months for it to arrive. Order from a trusted vendor and skip this fraudulent online crooked outfit.

Do not use this Smokestore.com. I bought coils on April 19th and it is May 12 and I have still not received my order.

I ordered a tank and coils with Smokstore on April 4th, 2020. I received an email stating my items had shipped on April 10, 2020. The tracking number supplied by Smokstore shows no information available for China Post. I have sent 3 emails ask for an update from Smokstore but I have not received a single reply. I know packages may take more time due to COVID-19, but this is RIDICULOUS. I have no other option but to file a claim with my bank to get my money back.

Zero stars. Like everyone else, I've waited almost two months and still haven't received anything. Emailed merchant 4 times. No reply. DO NOT GIVE THEM YOUR BUSINESS.

I ordered 2 vapes January 2020.. waited waited.. March a few emails sent about my missing products, after finally a response to me, after I called them scammers and threatened to call my credit card company they reply.. oh sorry out of the Colours you ordered.. you take my money make me wait months on end over you not having the products with no word to me the customer. Ridiculous. So they resent March 18 the tracking has 3 updates 2 from March 18 and 1 from March 19 saying it’s at Canada post. It’s now may. At this point I just want my $83 back. I’m reporting fraud on my credit card f*** this sh**

Smokstore company is a scam! I placed my order a couple months ago and even with priority shipping have yet to receive anything. I reached out to the company asking them to cancel my transaction and refund my money they refused! Also they included 2 tracking numbers for my purchase and both were invalid. I tried tracking them and it said no order was found and the other said it did not exist! I have since reached out to the company demanding a refund because I spent a lot of money for it being my first time shopping with them, and they are now not even responding to my inquiries at all. I now have to dispute this with my bank. I know times are a little different right now, but I order a bunch of stuff online and this has never once happened. Trust me people this company is a fraud! Do not waste your time even looking on this site. If I could leave negative stars that would be more accurate, they don't even deserve one star! I am just trying to save others the hassle I have experienced with this company....trust me it's just not worth it. Look somewhere else....anywhere else!!!!!!

Have been waiting for my shipment to update for over a month now. I’m convinced it’s not coming. Still says preparing to dispatch.
Save your time and money and buy elsewhere.

I just ordered 2 new vapes (freemax twisters) and 2 boxes of coils from this website. I didn’t realize they are based in China when I ordered, but they were not only incredibly responsive to my emails but they sent my items to DHL in a reasonable time frame. Even after they shipped my items they not only gave me a DHL tracking number but they also checked on my package and emailed me notifications on its journey themselves, complete with screen shots. I received my items 2 days before schedule and everything is correct and there. These vapes are brand new and shrink wrapped, the exact same ones they sell in local stores for double the price! Same goes for the coils. I know the last couple of months have been chaotic and scary with COVID-19 and they’ve had a lot of bad reviews, but they seem to be up and running very efficiently and I will absolutely be purchasing from them again.

I love my product. Great customer service. Will definitely be ordering from them again

Ordered over a month ago and still nothing. I have received several other item from china that were ordered 2 weeks ago so they can't blame this on C-19. Have file a complaint on Paypal and hope to get a refund.

Well, I thought i was going to have a bad experience. However I was able to cancel my shipment. Customer service has contacted me and resolved the problem.