Smokstore Anmeldelser 

terrible service will never buy from this company again. First off their website is complicated. I tried to order just the tank and I kind of find that, Saia ordered the pipe model 2 with the tank and a new battery. After 6 weeks I ordered it on July 7th I just received it August 25th. And I only received the mod 2, no tank no battery I'm all done with this company that's awful.

I placed my order on August 8th. My package was delivered today, August 20th. I was very surprised to get it so quickly. This seller has great customer service and a very fast shipping time. I will definately order from them again.

At first I thought this site was a scam because my order was not arriving and I had not gotten a response to my emails. Some of the reviews here had me concerned. But then, alas, I got a response, and I also received all my merchandise. My problem was that I was unlucky to have placed my order when the pandemic thing broke out. Yep, back then. I decided to come here and clear things out from my experience. I think it's the fair thing to do given that I got the stuff dirt cheap. Also, Coco was really nice.

I purchased from Smokstore and not even 24hrs later my banks Fraud department calls with additional charges to my card including Fine Jewlery and watches in China. Do not trust this company.

Ok I was super impressed with my experience shopping online at this store. I ordered a UNI box pro hearing great things about this. I looked around trying to find a good deal and I DID. I will buy here again when I’m looking for a new box mod. I will also recommend this to my friends and already have. I ordered this on the 27th of June around 10 pm I got it on the 7th of July. It came before it was supposed to and I was super happy with that. I was told it was going to take longer but was happy to see that it was coming early. I was given my tracking number and gave good details of were it was, so I was happy to have this. Once it flew in I got the USPS Tracking system. Oh and when I had any questions about my purchase they gave me a good response and quickly too.
I was concerned that this COVID would interfere with me delivery but my concerns were quickly satisfied with the tracker that was provided. Over all I had a very satisfying experience, NO complaints :) 👌😊😎

Ciao! Ho ricevuto una box dopo 80 giorni, a causa dei problemi x covid19; ma era non funzionante! Ho fatto subito un video in cui mostravo il difetto e l'ho mandato.
Subito hanno provveduto a spedirmene una sostitutiva che e' arrivata in 18 giorni ! Molto bene direi! 😊

complete junk! DONT BUY FROM SMOK!

I have ordered several items from this store. They are quick and responsive with their communications and customer service. Recently I bought a smok gpriv 2 luxe and a separate black prince tank. The tank came but the vape never did. I checked out the tracking and it was delivered but apparently to the wrong address or maybe it was stolen. Anyway, I contacted Smokstore and explained the situation and showed them the tracking screen shot. They immediately resent the vape without any issue whatsoever. They were kind and very helpful. This store is where I get all the Smok stuff that I cannot get here in the states because more and more is being restricted here. Their products always come in excellent condition and in perfect working order. They go out of their way for their customers. I highly recommend this store. Smok is the best!

I was genuinely worried after reading some of the reviews on Trustpilot regarding Smokstore, specifically the reviews indicating the poor delivery windows and lack of communication.

I am now dumbfounded as to how so many people could provide information as poorly thought out as some of these reviews.

Not only did was representative Coco responsive and polite, but, I also received everything I ordered in a timely manner.

I can understand there being any kind of delay due to the pandemic, which I am sure was a major factor of some of these reviews, but it is simply despicable to fault the business in regard to something they are not in control of.

Awesome customer service!! Bought 2 TFV16 tanks and some accessories for them first package was lost by mail centre but smokstore was fast to respond and send new package out and it arrived in perfect condition !!

This is my personal experience purchasing from smokstore.com. I purchased 2 orders from smokstore.com in early April. One of these orders was lost in transit, however from past experiences it may still arrive at some point. I contacted smokstore.com and they were very helpful. They confirmed that the tracking has not been updated and resent the order which was a value of $270AUD. So smokstore.com lost $270AUD to ensure I am a happy customer. They used an alternative courier for the order and it arrived without any problems. Please be aware that during this global pandemic that a large number of parcels are lost in transit and it is not the fault of smokstore.com. The mailing services do not have the resources to handles the high workload they are receiving. I recommend smokstore.com for smok products. They had my favourite model available when I couldn't find it anywhere else.

it took the package a little longer to arrive just due to current events however, i recieved my pods yesterday which was a very nice surprise!
the owners here certainly are not scammers, more less i think they’re just trying their hardest to get their orders out so thank you to you guys!

I placed an order on May 22nd for a very specific Vaporesso I had a hard time to find anywhere else. A week later, because I didn't hear anything back regarding the shipment, I went online + on Facebook and read many bad reviews that really started to get me worried. I sent an email enquiring about the ETA of my order, got a reply straight away from Coco, providing me with a tracking number, few days later, I got a follow-up email and my order arrived in Florida on June 6th.
I couldn't be happier, and even though the shipment takes a bit of time, the product is genuine (do not get fooled: Vaporesso and many e-cig products are coming from China anyway) and it arrived safely :) 5 stars!

I know every delivery is taking longer than usual because of the virus. But Coco has kept me posted throughout it all. I finally received my Smok prince and am totally happy with it. Just exactly what I ordered and the right color. I will deal buy again. Thank you

Placed order couple of months ago was a little worried, however received it yesterday
Yahoo! Very happy appears Covid 19 has struck our overseas suppliers. Patience and communication paid off thank you Coco for continuing communication😁

Only company I’ve found that has these. I’ve ordered through this company many times over the last year. Although shipping is slow because it’s international shipping, I’ve always received my product and the company has always been quick to respond to any questions.

Due to the pandemic, delivery time was longer than usual.i even placed an order while I was waiting.
I recieved my items. In the past I have ordered and recieved my items within 4 days.
Also I received a reply v iui a email the next. Day.
I reccomend this Company.

Couldn’t find these pods anywhere locally and although it took a little longer than anticipated to arrive due to the COVID pandemic, I received the product as ordered.

This was the only store I could find that carried the smok 1.4 mtl pods. I was worried that it would take forever to get them because they came from China. But the pods arrived as promised, earlier actually, and had great communication to keep me informed of the delivery. Very reliable, Smokstore is who I'll use from now on.