It’s the second time i try to buy a SKIMS t-shirt, and i pay everything is in the basket and as soon as the order is out for delivery I see that this particular Tshirt isn’t in the order. Secondly, in... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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An absolutely outstanding shopping experience from start to finish. The store offers a beautiful selection of high-quality products. What truly sets this place apart is the exceptional customer servi... Vis mer
Product arrived quick and when I reached out to customer service regarding an issue with delivery they took care of ir right away.
Smets is a great source for the 'hot' fashion sell-outs that feature in high-end mags. Their pricing is more than competitive, their Sales are gold and warrant instant sign-up to an email account. Del... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om SMETS
Skrevet av virksomheten
Smets is a high-end luxury store, specializing in fashion, design, lifestyle, and cosmetics, offering both iconic brands and niche labels. For over 30 years, Smets has exuded a strong sense of personality and uniqueness. A family-owned business founded in 1986, their avant-garde vision has reshaped the way shoppers experience and purchase luxury, starting at home and expanding internationally.
Kontaktopplysninger
262 route d'Arlon, L-8010, Strassen, Luxemburg
- +352621784843
- e-shop@smets.lu
- smets.lu
4,3
Enestående
154 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 9 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra SMETS
Dear Shkak,
Thank you for sharing your feedback! We're pleased to know your order lived up to your expectations.
Hope to see you again soon :)
Svar fra SMETS
Thank you for your wonderful feedback! We're happy you're pleased with our products, prices, and fast shipping. We look forward to your next order!
Insupportable de se faire suivre en…
Insupportable de se faire suivre en permanence lorsque l’on souhaite découvrir des fragrances.
Pire ! On doit demander des mouillettes et le vendeur doit nous faire sentir, avec son regard qui ne nous lâche pas, vive la liberté de sentir ce que l’on souhaite, tranquillement et à notre rythme … vous nous prenez aussi la main jusqu’à la caisse ?
C’est dommage, vous avez des fragrances d’exception, mais cette manière de faire est horrible, ne recommande pas.
12. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra SMETS
Cher Frédéric,
Merci d'avoir pris le temps de partager votre expérience. Nous comprenons que chacun a sa propre manière d'explorer les fragrances, et votre retour est précieux pour nous.
Chez Smets, nous avons à coeur d'offrir un accompagnement attentionné, mais toujours dans le respect du confort de chacun. Votre remarque nous permettra d'enrichir notre manière d'accueillir nos clients, afin que chaque découverte reste un plaisir.
Nous espérons vous revoir prochainement et vous faire découvrir nos fragrances dans un cadre qui vous ressemble davantage.
A très vite.
Parfait merci beaucoup
27. februar 2025
Svar fra SMETS
Bonjour Amir,
Merci beaucoup d'avoir pris le temps de partager votre expérience.
A très vite :)
I haven’t received my order
24. februar 2025
Svar fra SMETS
Dear Rima,
Thank you for your recent order with Smets. Since your order is being shipped to the United States, it may take longer than usual, but unfortunately, this is beyond our control.
If you ever feel that the delivery is unusually long, please don't hesitate to contact us directly so we can follow up with our carrier, FedEx, on your behalf.
Thank you in advance and we hope to hear from you soon!
Svar fra SMETS
Thank you very much, Christelle, for taking the time to share your experience.
my recent experience…
I wanted to share my recent experience at your store, which, unfortunately, was quite disappointing. The staff was neither friendly nor welcoming, and I felt judged just for being there. When I asked about a specific perfume and whether it was available as Eau de Parfum, the staff member responded in a condescending manner, implying that I was mistaken, and only mentioned it was available as Eau de Toilette. While I understand that you may only carry one form, this response felt dismissive.
Additionally, I was disappointed with the coffee beans you offer. If you sell perfumes, I believe you should provide fresh coffee beans for customers to refresh their senses. The beans were so stale that I couldn’t use them to clear my olfactory senses while testing fragrances.
Another point I’d like to raise is regarding your gift certificates. I was unaware that they could only be used online, so it would be helpful to clearly inform customers about this before they make a purchase. It’s frustrating that this wasn’t made clear. Lastly, when I made an online purchase, it was mentioned that I would receive two free samples, but unfortunately, I did not receive them.
I also wanted to mention that the delivery experience was quite frustrating. Instead of receiving an email, I was contacted by phone by someone who only spoke French, not English. The conversation was unpleasant, and I had to change my delivery address from my home to my office, as they were unable to deliver at a later time.
The only positive aspect of my experience was the perfume I chose, and I was pleased with the packaging, which was done well.
Overall, I regret to say that I have no desire to return to the store, and I hope this feedback helps improve the experience for future customers.
3. februar 2025
Svar fra SMETS
Dear Antonina,
Thank you for your visit to Smets. We truly appreciate your feedback and are taking it into careful consideration. We noticed that you shared your review on both Google and Trustpilot, and we would like to take this opportunity to respond also on Trustpilot:
Our sales advisors are here to guide you in discovering fragrances and to provide you with a bespoke experience. High Perfumery, particularly within the niche fragrance universe, requires a thoughtful and attentive approach, ensuring respect for the compositions and traditions that make this art so rich.
Our commitment is to offer exceptional service, in line with the high standards of selective perfumery. We sincerely regret that your experience did not meet your expectations and remain at your disposal to help you rediscover our collections under the best possible conditions.
We hope to see you again soon.
Clothilde
Great products, price and fast shipping
I really like buy my luxury pieces with Smets! Great service and customer support! Fast shipping!
27. januar 2025
Svar fra SMETS
Thank you so much Lilian, for taking the time to share your experience. We would be delighted to assist you with your future purchases. See you soon :)
Svar fra SMETS
Thank you very much Dounya , for sharing your experience. We would be happy to guide you through your future purchases.
This may be more of an issue with the…
This may be more of an issue with the courier, but I have an item with estimated delivery date January 29, and it is still in transit (February 5th)
27. januar 2025
Svar fra SMETS
Dear Daniel,
Thank you very much for taking the time to share your experience. We are sorry that your order is still in transit. In such cases, please don't hesitate to reach out to us. Since this is a delivery to the United States, items are often held up at customs, which is unfortunately beyond our control. We truly appreciate your understanding.
Kind regards,
Clothilde
Best prices and the shipping was really…
Best prices and the shipping was really fast! I opted for the free economy shipping and it arrived within 4 days to Los Angeles, California.
Thank u so very much Smets Lu! Authentic product and high quality.
6. januar 2025
Svar fra SMETS
Dear Chrissy,
Thank you so much for your feedback ! We're thrilled that your order met your expectations. See you again soon!
Svar fra SMETS
Dear Valérie, thank you so much for taking the time to leave your review. See you again soon!
Svar fra SMETS
Dear Alessandra, thank you very much taking the time to share your feedback. Looking forward to seeing you again soon!
Great Customer Service!!
Great Customer Service!!! The order has been processed very quickly. Unfortunately I had to make a return and was impressed with the fast response and refund!!!
3. januar 2025
Svar fra SMETS
Dear Linda, thank you so much for your feedback! We're sorry to hear that the product didn't meet your expectations. Rest assured, we receive new arrivals every day - don't hesitate to reach out if we can assist you with recommendations. See you again soon :)
Svar fra SMETS
Dear Pascale, thank you very much for your feedback! We're delighted to hear that your order lived up to your expectations. Looking forward to seeing you again soon!
Svar fra SMETS
Dear Stefano. Thank you for taking the time to share your experience with Smets. We place great importance on the satisfaction of our customers. During the sales period, we experience a high volume of requests, which can result in longer response times from our customer service team. We appreciate your understanding and remain at your full disposal for any further inquiries. See you again soon !
Everything was great shoes came clean…
Everything was great shoes came clean no scuffs packaging was lovely
Only minor issue is i paid for express and it was sent economy but will definitely shop again
5. desember 2024
Svar fra SMETS
Dear Customer,
Thank you so much for taking the time to share your experience. We are delighted to hear that your order met your expectations. Next time, we will make sure the shipment is sent via express delivery.
See you again soon!
Svar fra SMETS
Dear José,
Thank you very much for taking the time to share your feedback. Looking forward to seeing you again soon!
Great Customer service
Customer service was really good and my order was handled very well.
2. desember 2024
Svar fra SMETS
Dear Francesca,
Thank you so much for taking the time to share your feedback. We look forward to welcoming you again soon.
Svar fra SMETS
Dear Bakir, thank you sincerely for taking the time to share your feedback. We look forward to seeing you again soon :)
Dette er Trustpilot
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