SAV catastrophique. Téléphone reçu chez eux en sav le 10/07, réponse le 21/07 indiquant un problème (erreur de mon fait, j'avoue) et depuis aucune nouvelle d'un éventuel retour. L'intermédiaire back... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Great service once again. New phone arrived on day 2 and appeared in very good condition. Unfortunately have a minor tech issue with it which I’m hoping will be resolved soon - incoming calls can only... Vis mer
Excellent service and product. Despite postal workers strike delivered in two days. Description on site classed phone as “very good”, on very close examination I couldn’t find a single blemish on it.... Vis mer
Very easy to navigate website. Good filters to narrow down search and excellent products shipped at reasonable prices. An excellent website which I have have been using for many many years. Will defin... Vis mer
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
📲 Buy your sustainable smartphones, tabs, macs & watches with 5 ⭐ service
Kontaktopplysninger
3 Long Yard, WC1N 3LS, London, Storbritannia
- 02074046466
- sales@smartfonestore.com
- smartfonestore.com
3,8
Bra
4k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The customer service is hopeless if you…
The customer service is hopeless if you send an email as you don’t get a reply for ages?
15. november 2023
Anmeldelse skrevet uten oppfordring
Excellent phone
Excellent phone and service though a bit disappointed that no charger was included.
31. oktober 2023
Nach 7 Monaten habe ich nur noch 55%…
Nach 7 Monaten habe ich nur noch 55% Leistung bei der Batterie.
Ein Austausch ist laut des Verkäufers nicht möglich.
Außerdem löst sich mein Bildschirm an der linken Seite, auch dafür möchte der Händler nicht auskommen. Eine einzige Katastrophe. Der Laden ist eine Betrugsfall.
13. november 2023
Anmeldelse skrevet uten oppfordring
I wasn't going to leave a review but…
I wasn't going to leave a review but you asked for one so here it is...
I placed an order for a MacBook pro 16 m1 max 64gb at a great price...
The very next day, it was cancelled without any apology or follow up email.
I understand misprices happen from time to time which is fine, but atleast have the courtesy to apologise or send an email and offer an alternative or something....
I was not going to leave this review but I've been asked for my review so here it is.
Make sure you buy whatever you buy knowing it may or may not be fulfilled.
I added 1 star on as the website was very easy to navigate.
6. november 2023
disappointing experience this time
item arrived 24 hrs later than stated time on website. phone came without any lead or means of charging it. i informed smartfone of this and they did not bother to acknowledge or reply. i will say i have bought from them in the past and was delighted with my purchases and their level of customer service which is why i returned to them again purchase. however if my experience this time is the new norm than that is very disappointing
26. oktober 2023
Svar fra SmartFoneStore
Hi there,
Thanks very much for your review.
We're very sorry to hear about this experience but must say that firstly, we make it clear what you can expect to receive with our devices and offer heavily discounted accessories.
Just to be clear, what you can expect to receive with your device is displayed across our website and you're offered the chance to purchase heavily discounted original accessories across the site.
The main reasons that we do not automatically provide accessories are so that we're able to continue to provide free delivery and maintain a high level of customer service while also keeping the price of our products competitive and adhering to environmental guidelines. We also assume that a lot of our customers already have the necessary accessories as they're pretty standard these days and automatically including accessories in our packages will increase the size and weight of packaging and subsequently the cost therefore ultimately increasing the retail price. To that end, we just like the idea of customers thinking twice about shoving a load of extra stuff with their order which they may not need and we reckon that's pretty cool.
Finally, regarding the delayed shipping; your order was placed at around 13:00 on 26/10/23 and marked as dispatched within half an hour of the order being made. Unfortunately however sometimes there are delays within the courier system which are of course out of our hands but we do rather feel that receiving it on the 28th at 12:57 is still pretty reasonable.
Given all of the above and the fact that we certainly don't want to leave you with a bitter taste in your mouth, we've emailed you regarding some discount on a future order.
Please let us know if you require any further assistance or information.
Regards,
The SFS Team
Laptop arrived next day and as stated
Laptop arrived next day and as stated. Great price
25. oktober 2023
Great service
Great service, the phone arrived quickly and the staff are professional.
18. oktober 2023
Great service.
I have used SmartFoneStore a few times now. Their phones are in great condition and customer service is really helpful.
16. oktober 2023
Very poor
Very poor, just received my iPhone in a box no paperwork or invoice or statement or nothing! Not very professional at all
29. september 2023
Svar fra SmartFoneStore
Hi there,
Glad to hear you received your order in a timely fashion. Quite what you think is unprofessional about not receiving paperwork in this day and age is somewhat perplexing to us as is the fact that you chose to take to Trustpilot to inform us of this considering a simple email would have sufficed and we'd have happily emailed you another copy of your receipt. (We've done this again for you now)
Please let us know if you need any more info or assistance.
Regards,
The SFS Team
Compré un macbook en back market en estado muy bueno
Compré un macbook en back market en estado muy bueno y venia con un 82% de bateria, cuando te aseguran un 85%, ademas la flecha derecha estaba dura, lo envio a reparar y en lugar de repararmelo me devuelven el dinero sin preguntar antes
2. oktober 2023
Anmeldelse skrevet uten oppfordring
Great Service and Products
The products I ordered were as described in the listing and although I had a little trouble with my initial order, it was quickly resolved and the customer service team were incredibly helpful.
26. august 2023
Good quality service
Super quick delivery. The description said Quality - Good but it does not have a scratch and battery last long for the amount of time it's been used
22. august 2023
EN COLERE
Bonjour
J'ai commandé sur Back Market un IPhone le 17/08 livré par UPS qui refuse de livré dans ma commune car c'est une zone à risque ok chacun est libre. Donc je préviens Back market du problème avec des échanges afin de me rembourser. Je demande à UPS de renvoyer le colis qui provient d'Espagne ce qui est fait ce manage dure depuis le 17/08 pour le remboursement. Mais je suis une coriace je ne lâche rien. Heureusement pour moi je ferai appel à l'aide juridique de banque et la on va voir. C'est honteux de telles pratiques
Le vendeur est SmartFoneStore
17. august 2023
Anmeldelse skrevet uten oppfordring
Dette er Trustpilot
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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