Honestly, really poor. I ordered and paid extra for 2-3 day delivery, as I required the items quickly for a gift. On day 3, I hadn't even received a dispatch email. I messaged twice on facebook me... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Lovely soft eye mask and headband. My daughters have bought a few different ones in the past but they have looked and felt quite cheap and often stitching had come undone but these feel much more prem... Vis mer
Selskapet har svart
I have always loved SNUG's products - the eye masks have a silky smooth material so are really comfy to sleep in. Recently I received 3 items as a Christmas gift, the palm themed hair wrap, shower cap... Vis mer
Selskapet har svart
I was gifted a smug eye mask for my birthday last year and I’m converted! It’s a contoured design that doesn’t touch my eyelashes,has an adjustable Velcro strap and a funky leopard print(now want the... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
It all started with one genius idea: Keli, our founder, was tired of flimsy, ineffective sleep masks that didn’t block light or protect her lashes. So, she designed her own—a contoured, 100% blackout sleep mask that was comfy, chic, and, frankly, a game-changer. Turns out, she wasn’t alone. Millions of people around the world fell in love with SMUG’s original mask. From there, we didn’t stop—expanding into vibrant designs, wellness must-haves, and beauty essentials to help you sleep, relax, and look fabulous doing it. Today, SMUG offers a wide range of self-care and relaxation products designed to elevate your daily routine. Whether you’re unwinding with our soothing shower steamers, pampering yourself with a crystal glass nail file, or easing tension with a lavender-infused body wrap, we believe in making luxury self-care effortless. We also stock stylish shower caps to keep your hair dry in style, practical wash bags for beauty essentials on the go, and a growing collection of home, beauty, and fitness products. Every SMUG product is created with comfort, convenience, and a touch of luxury in mind, helping you feel refreshed, recharged, and ready to take on the day. Now, SMUG is on a mission to make self-care simple, proving that a little pampering and a great night’s sleep can make life brighter. Ready to join the SMUG revolution?
Kontaktopplysninger
West Street, SM1 1SH, Sutton, Storbritannia
- hello@sleepsmug.com
- sleepsmug.com
4,0
Bra
178 anmeldelser
Ber kundene om å skrive anmeldelser
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Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Nice patterns bad quality
Lovely patterns, and the dome is great as it doesn't touch eyelashes. For the first few weeks it's great, total black out from light and a good night sleep. But after a few months the inner lining begins to peel away, and the elastic strap stretches and freys. Not good quality for longevity at all.
19. juni 2023
Anmeldelse skrevet uten oppfordring
Svar fra SMUG.
We'd happily provide you with a replacement for your faulty mask. Please get in touch with our customer services team via hello@sleepsmug.com
Good design, badly made
Truly awful quality mask. Purchased several months ago and at first I really loved it, it does completely black-out your surroundings and it works for side sleepers (thought I did find the strap annoying). But after 3 months the inner lining disintegrated and there was this glue under the lining that suck to my face it was horrible and frayed at the edges. I sent a message to customer service with pictures but no reply at all (yes I checked my spam folder). I'm so disappointed because these masks were so well reviewed but clearly made so badly, I'm not sure what to trust now and having terrible nights sleep without a good mask.
5. februar 2023
Anmeldelse skrevet uten oppfordring
Svar fra SMUG.
We were sorry to hear you had an issue with your sleep mask and that you had not had a reply to your original email advising us of this. Unfortunately for some reason, we don't seem to have received any emails from the email address you provided, or the address used in your order. But not to worry, we have sent a replacement to you. Apologies for the inconvenience caused.
Order arrived on time .
Order arrived on time .. had a problem with missing item but rectified immediately very happy with this service
17. desember 2022
Fantastic company
Fantastic company, great customer service! Love their products, such good quality.
21. november 2022
Anmeldelse skrevet uten oppfordring
Love the sleep masks from Smug
Love the sleep masks from Smug, I'm loving my new satin one. Really soft and great quality. Definitely going to order some as Christmas gifts!
1. desember 2022
Anmeldelse skrevet uten oppfordring
Smug contoured sleep mask
I was gifted a smug eye mask for my birthday last year and I’m converted! It’s a contoured design that doesn’t touch my eyelashes,has an adjustable Velcro strap and a funky leopard print(now want the flamingo one)It blocks out the light in my bedroom and is so comfortable that I can actually get a lie-in at the weekend.Highly recommend!
28. januar 2022
Anmeldelse skrevet uten oppfordring
Perfect nights sleep
I am so pleased with the sleep mask and lavender spray I ordered from this company. The mask blocks out all light and is comfortable to wear. I also love the print. The spray smells gorgeous on my pillow. Fast delivery too. I would recommend smug if you are looking for good quality products.
23. november 2022
Anmeldelse skrevet uten oppfordring
My daughter loves the stuff from here
My daughter loves the stuff from here. Great ideas for birthday and Christmas gift sets.
5. juni 2022
Anmeldelse skrevet uten oppfordring
Avoid!!!
I've placed an order on the 14th of June and no sign of the order. I've contacted customer service three times on separate occasions and no reply.
Not sure of the validity of this company. Either way, steer away from this company!
25. juni 2022
Anmeldelse skrevet uten oppfordring
Svar fra SMUG.
Hi,
I'm sorry to hear you've had an issue with your order and i'm very sorry for the late reply.
If you have previously contacted us at hello@sleepsmug.com our emails often end up in spam. Please contact us again via that email or on Facebook or Instagram and we will do everything to rectify the issue.
Thank you,
Abby
Excellent company
This company’s customer service is excellent. Their eye masks are such good quality I can’t give them a good enough review
24. august 2021
Anmeldelse skrevet uten oppfordring
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