SkatePro Anmeldelser 

Boutique très pro, livraison rapide, je met 4 étoiles parce ils se sont juste trompés de tailles de roues, pour les roues BMX race j'ai reçu du 24" au lieu du 20 indiqué sur la fiche produit. J'ai été vite pris en charge par le SAV. C'est juste dommage vu la qualité visible sur ce genre de produit. Étiquette de renvoie reçu dans la matinée, rien à dire. J'ai demandé un échange produit en expliquant la situation. J'espère pouvoir rapidement profiter de ma nouvelle roues arrière et de mon disque hydraulique.

Absolute nightmare trying to return a wetsuit that didn't fit. The online returns system is buggy and just gave error messages instead of printing a return label / customs form etc. Have emailed them three times in the last five days asking them to help me return the item but being ignored. Would never buy anything from Skatepro again.

J’ai commandé un skate je l’ai reçu dans les temps et bien emballé.J’ai même pu communiquer par message avec un vendeur (il m’as conseillé pour les taille)
Depuis j’utilise se skate et il est parfait et solide 👍
Je recommande vraiment se site à 💯

J'ai commandé un cadre de bmx race 2 jours après je les reçus je n'ai jamais vue ça très bonne qualité d'expédition

Très déçue, j'ai commandée une trottinette le 24 censée entrer en stock le 25. Le réapprovisionnement a été repoussé 2 fois, je me suis rabattue sur un autre modèle affiché "en stock" en espérant recevoir le produit plus rapidement, mais finalement, le commande reste "en cours de traitement" depuis 7 jours.

MàJ : j'ai recontacté le service client le 6/7,qui m'a indiqué que la commande était "bloquée" à cause du système informatique. La trottinette a fini par arriver le 8/7. Au total : 15 jours écoulés entre la commande et la livraison.

Skatepro is een waardeloos bedrijf. Ik heb een fout gemaakt in 't adres en heb het direct gecorrigeerd. Pakket kwijt, in een periode van twee weken paar keer gemaild en telefonisch contact gehad. Ze kregen het niet voor elkaar bij dpd met als gevolg dat de zending weer naar hun magazijn in België terug is gegaan.

Ik gebeld en 't het antwoord was ja we weten niet of we het nog bij u krijgen moet u de bestelling even opnieuw doen in de website.

Met twee of drie dagen heeft u uw bestelling. Ik was woest. Kind van vijf die al twee weken aan 't wachten op z'n step. Ik heb gezegd dat ze hun rommel mochten houden en ik bestel er nooit meer! Ik was zo boos over de Afhandeling en heb een step gekocht in een skateshop in Rotterdam.

Waardeloos bedrijf. Bestel er niet. After sales snappen ze niks van.

Flawed items with terrible customer service. It is not UK-friendly AT ALL. Do not waste 1 month of time waiting for a flawed product and then 1 week of customer service providing you irresponsible solutions and promises they never fulfilled.

J'ai commandé un sakteboard, et je l'ai reçu à la date prévue: il correspond exactement au descriptif et était très bien emballé...Que demandé de plus?

I've ordered skateboards and BMX parts from skatepro and anytime any small issue arises it is dealt with in the most professional Manner I've encountered on the internet, would highly recommend them as a company

Bought roller for my daughter. She crazy happy now. Service was perfect.

Ordered from the US and didn't notice that they are based in a different country until afterwards. Turns out it didn't matter, still got my order in less than a week.

Will definitely order again/recommend.

Received we have a damage box is open this skate crooked they don’t want answer calls it also we had to pay extra for delivery service this is insane how they miss leading the customers please be honest my son is very disappointed we have to pay for FedEx we already pay of delivery service original invoice.

The fact that they use GLS drags down the mark. I hope you'll find a better parcel service!
Otherwise, the customer service kind, quick (I used the chat) and very knowledgable. They put my mind at ease.
Products - so far so good!! Loving to skate -my only suggestion: wish it was explained/suggested what protective gear to wear for newbies at the sport (in bold, red letters maybe?!) :)

Un SAV catastrophique!!!
Barre de trottinette cassée en moins d’un an!! Une trottinette à 225 euros.
La barre c’est découpé au niveau du collier de serrage sur les 3/4 de la barre mais cela est dû à une mauvaise utilisation. Le SAV arrive à voir cela rien qu’avec trois photos!! Ce sont plus des magiciens que techniciens en structure de matériaux!! Je pense que le SAV à sécher les cours de mécanique à l’école !!!
En conclusion partez de chez eux aller ailleurs!!
On a réussit au bout de mails et de courrier à avoir la moitié du prix d’une barre pour la remplacer mais en fait au bout de deux mois et après avoir re-réclamer cette somme on a finalement eu que 30%!! Ils on dû aussi sécher les cours de math!!
Je viens de lire votre réponse et donc je me permets de vous répondre. Bien sûr que la trottinette a des traces d’usures puisqu’elle a un an en vous rappelant quand même les 10 semaines de confinement où elle n’a pas servi. Pour rappel mon fils pèse 50 kg. Comment est-il possible qu’un tube de barre se découpe tout au tour? Si c’était un choc ou une mauvaise utilisation le tube aurait plié!! Il ne se serait pas découpé!! Donc c’est un problème de conception ou plutôt de fabrication!! Mais ni vous ni votre fournisseur vous ne l’acceptez!! Mais un peu quand même puisque vous donnez finalement 50€ !!
On pourrait aussi parlé de sécurisé lorsqu’une barre casse sur une rampe de skate Park !!

Skatepro came through with a great scooter for my son, total $170. However 4 months after delivery I get a bill from FedEx for an additional $70 delivery fee! Skatepro don’t calculate taxes and shipping for you, even though I paid $29 shipping fee to skatepro. Buyer beware: find an alternative supplier that doesn’t double dip on shipping which double the price of your goods.

They are great. They sent everything what I ordered, and I even called Customer Care, which were super helpful. Everything is in working order, actually everything is perfect.
Ordered 8" Birdhouse board, great kick, no chips on it, quality is great. I ordered Motionless longboard too. Works perfectly, great roll.
Shipment was late 1 day, and box came ruined. That is GLS fault (they did tell me and wrote me a letter), but packaging was done great. I would definetly reccomend asking them to ship with UPS.
10/10 for Skatepro.

This company is a disastrous nightmare. I ordered two pairs of skates, two pairs of skate guards and a helmet back in November on the Canadian site (skatepro.ca). After two weeks I received an email saying my order had been cancelled because one of the skate pairs were out of stock. I ended up having to replace them for a more expensive pair. Once my package arrived I discovered that a. despite carefully following the guidelines in measuring my feet, one pair of skates was too small, b. the helmet they sent was the wrong color, and c. the skate guards were missing. After many, many, many emails back and forth (like 3 dozen), they finally said I could return the skates and offered to send me free skate bags and skate guards for the mistakes. They did, but I also discovered that they charged me a fee for returning the skates because they were damaged; they also attached a picture of the skates which appeared to be in perfect condition! Just when I thought I was done with this company I received two invoices from Fedex for shipping and duties, despite the fact that I ordered on a Canadian website for a delivery to a Canadian city!! I contacted Skate Pro and they told me to pay it and they will reimburse (yeah, right). I contacted Fedex and they confirmed that the company could pay directly; Skate pro is trying to claim they have no ability to pay directly. (umm aren't you a COMPANY). So infuriating. I've filed a dispute with Fedex and asked them to bill Skate Pro directly.

Hi, I must say that the wheels I bought are of poor quality.  the inner bearings are gone and make a terrible noise.  my 9 year old son uses the scooter and does not do stunts.  I thought your products were quality but I was wrong. I contacted your customer service email but they didn't answer me. I do not recommend

I sent you the video over a week ago and you still have not replied.  this shows your lack of professionalism and customer care.

A serious company would have sent two new wheels and an apology email.  for 20 euros of wheels emails and even test videos to verify the noise.  ridiculous

All as planned.
Good service

Hey guys! Ok so I've ordered a BMX from SkatePro, a quite expensive one (€710) as I didn't find the specific model I wanted from any Portuguese website (I'm from Portugal). 1 hour after doing it I came across all the reviews on Trustpilot and it got me super worried about the outcome of my purchase.

This is my feedback:

1) To all of you guys that didn't know this shop is based in Denmark just because they have all the countries domains... well, I buy online a lot (too much) and I often read the "about us" and "contact us" sections on every website so I knew it was coming from that country. I'm from Portugal and was quite ok with the Denmark fact being from the EU. I kind of understand that someone from the US may be pissed off with it but it's an information easily accessible from the website.
2) Before ordering the bike I had a lot of questions regarding some technical specifications and Sofia (which is a Portuguese speaking agency working at SkatePro) helped me with everything through both the website chat and e-mail. I also called once and I got a call back 30min after. So based solely on my experience I never had any issues getting in touch with the company. Sofia was also super nice in the tone she used with me, totally in line with these kind of sports - cool and informal, but always helpful. 5 starts to her!

3) A quick summary from my personal experience. The order was dispatched the same day I bought it, so no problem with it. It took some days to get from Denmark to Portugal but in the end It arrived 2 days after the estimated time which is ok considering the covid 19 context we live in - I didn’t have any order coming in time from any shop during the last months.

4) It came through GLS (which I personally had a lot of issues before in the past) but I must say the packaging and everything was 5 stars. Arrived in great conditions so didn't have a problem there either.

In conclusion, reading all your reviews got me worried about my expensive purchase. It sucks that you got so many problems with this shop and I don't doubt they happen. Nevertheless I wanted to leave an honest review from the great experience I had with this website. So thanks SkatePro and thank you Sofia from the service, super happy customer here!