Poor customer service and very disappointing delivery term. Ordered on 15JUN and still undelivered as on 19JUN (items have not reached Poland, even). The first and the last order placed. Not recomme... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
J'ai acheté une paire de roller à plus de 200€ que j'ai simplement essayée 30 minutes chez moi, en intérieur sans rouler. La pointure n'allant pas malgré avoir suivie le guide de taille est pr... Vis mer
Selskapet har svart
They deliver with GLS avoid at all costs. If you can get what you want anywhere else do it because GLS are the worst delivery company to ever exist. From damaged good to delayed parcels with no explan... Vis mer
Selskapet har svart
Ordered a used pair of rollerblades, they were in even better condition than I thought they'd be in. Shipping was a day late due to COVID, completely out of their control. It does seem like they can w... Vis mer
Informasjon om virksomheten
Om SkatePro
Skrevet av virksomheten
SkatePro was founded in 1996 and has grown to become one of the leading international online action sports shops. The company sells and delivers goods to more than 25 countries across Europe and North America.
SkatePro specializes in equipment, accessories and clothing for scooters, skates, boards, BMX, surf and winter sports and sells products for all skill levels and age groups.
The company strives to be trustworthy, professional and competent in relation to sales of products, service, and customer experience. SkatePro’s staff share a passion and knowledge for action sports, and will always be on hand to advise and assist their customers.
Whether you plan to be active on the streets, the slopes, or the water, SkatePro should be your trusted retailer of choice.
The current product range covers:
• Pro Scooters
• Skates & Ice Skates
• Skateboards & Longboards
• Surf & Wakeboards
• Skis & Snowboards
SkatePro also offers the option to create custom-built products:
• Scooter Builder
• Skateboard Builder
• BMX Bike Builder
• Snowboard Package Builder
• Aggressive Skates Builder
SkatePro specializes in equipment, accessories and clothing for scooters, skates, boards, BMX, surf and winter sports and sells products for all skill levels and age groups.
The company strives to be trustworthy, professional and competent in relation to sales of products, service, and customer experience. SkatePro’s staff share a passion and knowledge for action sports, and will always be on hand to advise and assist their customers.
Whether you plan to be active on the streets, the slopes, or the water, SkatePro should be your trusted retailer of choice.
The current product range covers:
• Pro Scooters
• Skates & Ice Skates
• Skateboards & Longboards
• Surf & Wakeboards
• Skis & Snowboards
SkatePro also offers the option to create custom-built products:
• Scooter Builder
• Skateboard Builder
• BMX Bike Builder
• Snowboard Package Builder
• Aggressive Skates Builder
Kontaktopplysninger
2,5
Under middels
260 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 90 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Buzzin
Yet again I’m more than happy with the service yes postage to U.K. takes a while but it’s well worth the wait. Thanks again everyone at SKATEPRO. See you soon 😎
14. juni 2022
Anmeldelse skrevet uten oppfordring
Seriously, don’t but from Skatepro
Seriously, never order from this company.
They sent me the wrong size of skateboard and it’s been two weeks since I let them know.
Customer service blames the warehouse, warehouse blames customer service. But nobody makes it right.
They admit the problem, but nobody will ship the skateboard that I ordered.
Horrible service.
11. juni 2022
Anmeldelse skrevet uten oppfordring
Svar fra SkatePro
Hello There,
Thank you for taking the time to give us your feedback.
Our apologies for any inconvenience you have experienced with our service. We have already taken care of the issue and sent the skateboard and some goodies as a way to apologize for our mistake.
Once again, our sincere apologies.
Best regards
Bar height
Quality product, delivery on time.
Thanks for the gift! - T-shirt.
There is one unpleasant moment - the consultant on the site advised a good scooter (longway santa muerte 6), but it is too short for my height (I indicated my height when communicating - 189cm), the bar of the scooter is 65cm, and I need at least 75cm. I already sent an email about this to the support team.
8. juni 2022
Svar fra SkatePro
Hello
Thank you for taking the time to review us and our apologies for the mistake we made. We have already been in touch with you towards solving the issue.
Please let us know if we can do anything else to help you.
Have a wonderful day :)
Just perfect servise🙂!
8. juni 2022
Absolutely awful service from when…
Absolutely awful service from when stuff goes wrong -
Bought a pair of Skates with easy fastening system for it to be faulty and unable to tighten the system up.
Raised this to Skatepro who told me they would have a resolution after a few days, then got lead on a wild goose chase of back and forth emails.
Sent photos and videos of the issue. Then gold told they wasn’t sufficient and to send more. Then got told to find a batch number which when I couldn’t find them they didn’t believe me so had to send even more photos…..
Now after a week they want me to send the item back (I wanted to do this a week ago)
They keep asking me via email if I want the postage label sending… well obviously because I want this issue sorted but they still haven’t sent me the postage label…..
Rang up to make a complaint but got told there’s no complaints team and I should just leave a review instead….
Had to demand to speak to a manager because obviously this review will not sort my issue out or replace the skates but hopefully it will put other people of from buying from this company because when you have an issue from my experience they will not care and cause you so much more stress.
Looks like I won’t be skating for over a month now just as the weather is getting nicer.
Thanks a bunch
1. juni 2022
Anmeldelse skrevet uten oppfordring
Got sent the wrong product
Got sent the wrong product, aksed for my money and got sent the product again. It took long
31. mai 2022
Love the service
Love the service - quick delivery, updates on point and the product is the best.
9. mai 2022
Trottinettes de mauvaises qualités qui…
Trottinettes de mauvaises qualités qui cassent au bout de 3 mois. Ils demandent des photos pour sois-disant juger l'état et envoyer au fournisseur. Disent que le choix n'était pas adapté enfin font tout pour ne pas rembourser ou échanger. 4 Trottinettes achetées et toutes ont cassés au même endroit. A bannir.
3. mai 2022
Anmeldelse skrevet uten oppfordring
Svar fra SkatePro
Bonjour Cindy,
Merci de nous partager votre avis.
Vous avez raison, toutes ces photos et informations sont nécessaires afin que nous puissions établir une liste d'hypothèses à distance. De bonnes photos suffisent parfois à résoudre un problème sans que vous ayez à nous renvoyer vos produits.
Vous avez aussi raison quand vous dites que c'est important d'avoir du matériel bien adapté. Sur ce, comme nous ne manufacturons pas de trottinettes, mais plutôt nous vendons des marques qui sont bien réputées dans le débonnaire, je me demande comment vous avez réussi à casser toutes les trotts de la même façon. Vous êtes protégé contre les fautes de fabrication (EX: mauvaises soudures, manque d'intégrité, ect.) mais cceci n'est pas une garantie et donc si le service de réclamation a établi qu'il s'agit d'une utilisation inappropriée, je suis dans l'impossibilité de faire autre chose.
Comme votre adresse mail est en mode privé, je ne suis pas en mesure de consulter votre dossier plus en profondeur mais je vous invite de nous passer un coup de fil ou bien un mail pour qu'on puisse s'assurer que toute solution a été explorée.
-Erin
Everything was perfect
Everything was perfect. The time of delivery, the product itself. My son keeps on spending hours and hours with his new toy😉
12. april 2022
fast delivery, BAD service
Hey there,
we ordered an expensive stunt scooter for birthday!
We got a fast delivery but a damaged scooter!
We had to send videos, fotos again and again and they answered we should try again and again.
We lost motivation and the scooter still doesn`t work.
We cannot recommend this company and their stuff!
8. april 2022
Svar fra SkatePro
Thank you for your review and the feedback! We are very sorry that you had trouble with the Scooter in the beginning.
We always try to solve a problem without having to send products back and forth in the first place. Asking for pictures and Videos of the problem is our first step when you as a customer have problems with a product. After a few e-mails with pictures and videos, we managed to solve the problem together so that the scooter is working now.
If you have any other concerns or questions, don't hesitate to contact us again :)
Have a nice day /Michel
Des voleurs !
Nous avons commandé un casque pour mon neveu, la taille était trop petite malgré que l'on se soit référé au cm indiqué sur le site.
Nous avons procédé au retour via la Poste (à nos frais) et depuis novembre nous n'avons reçu aucune notification de retour. Malgré plusieurs échanges d'email, nous l'avons dans le "baba" si je puis dire car nous avons pas fait le retour avec une prise en charge par leurs soins. Une belle arnaque car nous avons payé un casque, payé un retour à 36.- et ils ont dans leurs locaux un casque gracieusement offert!!! Scandaleux, des voleurs.
4. april 2022
Anmeldelse skrevet uten oppfordring
Svar fra SkatePro
Bonjour,
Merci d'avoir pris le temps de nous laisser un message.
Comme mentionné lors de nos échanges par email, vous avez fait le choix de renvoyer votre casque par vos propres moyens par le biais de la Poste Suisse, et non via le service de retour que nous proposons. Dans un cas comme celui-ci, il est effectivement à la charge de nos clients de communiquer avec le transporteur en cas de problème, puisque nous ne pouvons le faire de notre côté.
Des recherches ont toutefois été effectuées par notre service client, confirmant grâce à la quittance de la Poste que vous nous aviez envoyée que le colis se situait toujours au point relais où vous l'aviez déposé, et qu'il n'avait jamais été renvoyé chez nous.
Nous n'avons pas pu procéder au remboursement puisque le casque n'a jamais été récupéré dans notre entrepôt. Nous vous avons invitée à plusieurs reprises à contacter la Poste Suisse directement, car ce cas dépasse malheureusement notre juridiction.
Nous restons néanmoins disponibles si vous avez des questions.
En vous souhaitant une bonne journée,
Lucie
All was super!
28. mars 2022
Total dårlig info på deres hjemmeside…
Total dårlig info på deres hjemmeside om levering. Der står de lever dag til dag. Og i den tro bestille vi d 1 marts om aften en bmx cykel + tilbehør til vores søn som har fødselsdag d 5 marts. Det så kun tilbehøret der bliver leveret i dag 3 marts. Og har så fået en mail om at cyklen er sendt fra Bulgarien og at de ikke har dag til dag levering på bmx cykler. Og de står når man ligger den i kurv. Det gør der så ikke.. der står når vi bestille den at den er på online lager. Hvor skal man vide det betyder at den sendes fra udlandet?? Står nu og mangler gaven til vores søn. Og skal ud og finde en anden. Fordi de siger den måske kan komme lørdag eller søndag med PostNord.. men hvornår er PostNord begyndt og lever pakker hjem til lørdag og søndag?? Gør de sku ikke hvor jeg bor. Håber så meget at penge er hurtig retur. For ringede og sagde jeg ikke ønskede gaven alligevel når de ikke var her i dag.!!
Virkelig dårlig info!!
3. mars 2022
Anmeldelse skrevet uten oppfordring
Svar fra SkatePro
Hej Ani
Tak for din anmeldelse. Vi sætter pris på ros såvel som ris.
Vi er kede af at høre at du har haft en dårlig oplevelse.
Vi tilbyder dag til dag levering. Dog er det desværre ikke alle vare vi kan tilbyde dette på. Derfor har vi oprettet et system hvor at man får en mere præcis leveringsdato ved bestilling og i sin ordrebekræftelse. Hvis du har fået en forkert dato afvide af os beklager vi naturligvis mange gange. Dette vil vi meget gerne se nærmere på. Hvis du har mulighed for at sende os en email med dit ordrenummer og en beskrivelse af den oplevelse du har haft, så vil vi meget gerne se om vi kan hjælpe.
Venlig hilsen Skatepro
Jeg er virkelig utilfredshed med den…
Jeg er virkelig utilfredshed med den behandling jeg har modtaget hos skatepro.
Jeg har oplevelsen af at når de først har fået dine penge, så er de fuldstændigt ligeglade med dig.
Dårlige produkter og ubehagelig service
3. mars 2022
Anmeldelse skrevet uten oppfordring
Svar fra SkatePro
Hej Bjarne
Tak for din anmeldelse.
Vi er kede af at du er utilfreds med vores behandling. Vi vil meget gerne kigge lidt ned i din sag. Vi ønsker bestemt ikke at give dårlig service. Venligst send os en email med dit ordrenummer og en beskrivelse af din oplevelse, så vil vi meget gerne kigge nærmere på dette.
Venlig hilsen Skatepro.
Can't understand the negative reviews
Can't understand the negative reviews, ordered 2 bikes gyro and pegs, turned up after about a week no problem. Really great company at mega prices would recommend 👌
15. februar 2022
Anmeldelse skrevet uten oppfordring
Misleading place of business and return policy
They promise 1 year return period. Shipment is from US, invoice is from US, but they want me to return the product to Denmark! You can buy $19 return label or pay $40 for small USPS flat rate box.
Probably ok for an expensive purchase but not worth otherwise. I will not buy from them again. I should have done my research beforehand.
14. februar 2022
Anmeldelse skrevet uten oppfordring
Svar fra SkatePro
Hi!
Thank you for writing this review.
When you are about to check out and pay you accept our terms and conditions, this says that we are a company that is based in Denmark. I am sorry if this wasn't clear for you.
Also the return costs are mentioned on our website. We have a special deal with UPS for the return labels, so you do not need to pay the full price. :)
//Iris
Ordered half of a custom setup for a…
Ordered half of a custom setup for a bike & ended up having to cancel due to everything being stuck in Germany for over 2 weeks. Company took quite awhile to respond to me whenever I did decide to reach out to check up on my costly order & even then they had no idea when I might receive it. Definitely would recommend taking your business to Source BMX or somewhere along those lines as they will have everything shipped to you in the given time. 100% a waste of my time.
4. februar 2022
Anmeldelse skrevet uten oppfordring
Svar fra SkatePro
Hi! Thank you for taking your time to write this review.
We are sorry for the delay your order got. UPS is/was having issues due to sudden Corona outbreak in one plus the weather situation in the US, which is/was causing them to be behind with deliveries.
I am very happy to see that your order has been delivered last week. I hope everything is as desired.
Once again our apologies for the delay your order had. //Iris
Bon support après vente
J'ai commandé une paire de rollers hockey évolutifs Reign pour mes fils. Inutilisables au bout de quelques séances à cause d'un défaut sur le passage des lacets, j'ai envoyé un mail au support, avec photos à l'appui. Le support à répondu très rapidement et favorablement, et m'a proposé un bon d'achat. Donc très content du support après vente.
1. februar 2022
Anmeldelse skrevet uten oppfordring
late
still waiting for my package to leave Germany while it was suppose to get here (Canada) 4 days ago...
28. januar 2022
Anmeldelse skrevet uten oppfordring
Svar fra SkatePro
Hi!
Thank you for taking your time to write this review.
We are really sorry that your parcel was delayed. UPS is/was having issues due to sudden Corona outbreak in one plus the weather situation in the US, which is/was causing them to be behind with deliveries.
I can see your order was delivered last week and I hope everything is as desired.
Once again our apologies for the fact that your order arrived later than expected. //iris
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.