I reached out in an emergency and I was assigned a reliable, thoughtful sitter who was hands on with my kids. Alison had a calm presence, when I returned home my children looked happy. I was pleased w... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The booking service was quick and easy. The babysitter was so accommodating and arranged a video call prior to the booking so we could get to know a little about her and her experience. Highly recomme... Vis mer
Selskapet har svart
Let down twice by the same sitter. Both planned nights cancelled, costing loss of table deposit at restaurant for rare night out (£150) sitters didn’t care. impossible to contact for help at short no... Vis mer
Selskapet har svart
Peace of mind for parents being able to see prospective babysitters prev experience, DBS checks and parent reviews. Easy to sign up and request a babysitter. Requested in the evening for a babysitter... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
We've made it our mission to make it easy and safe for families across the UK to access trusted childcare at the touch of a button. You can book daytime childcare, evening babysitting, emergency childminding and hotel childcare online in seconds. Every Sitters childcarer has at least 2 years of professional childcare experience in the UK and is personally selected, checked and referenced by our family, for your family.
Kontaktopplysninger
288 House 1 Aston Way , BH12 4FE, Poole , Storbritannia
- 03330 032888
- enquiries@sitters.co.uk
- sitters.co.uk
4,4
Enestående
702 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
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I registered with Sitter.co.uk, but my expectations weren’t met
I registered with Sitter.co.uk because someone recommended the service and I saw positive reviews online suggesting that sitters were readily available and that the platform operated broadly. Unfortunately, my experience was very disappointing.
When I arrived in the UK, the address shown on Sitter.co.uk was different from the one I originally booked, which caused immediate confusion and inconvenience. When I tried to cancel due to this inconsistency, I was charged £5, which felt unfair given that the service had already failed to meet expectations.
What disappointed me most was that during a very busy period in December and January, when childcare is in high demand, I was unable to secure a sitter through Sitter.co.uk at all. This was especially frustrating because the reviews and website suggested that sitters were widely available across the UK.
It feels misleading for the service to describe itself as reliable and global when, despite being willing and ready to pay, I could not find any childcare support for my children. This left me stressed and disappointed, wondering whether the issue was sitter availability, platform coordination, or inaccurate listing details.
Overall, the experience did not match the expectations set by the company’s online presence and reviews. I hope this feedback helps improve transparency, accuracy of listings, and the availability of reliable childcare, particularly during peak travel and childcare periods.
1. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sitters.co.uk
Hello Ngozi. We are sorry to hear that your experience with our service has not met your expectations. We can see that there are two addresses on your account and these would have been added by you, through the app, when placing bookings, as we do not have the facility to perform either of these actions. Although we can often fill a booking at short notice, there are some areas where this may be more difficult and we can see that your bookings were placed with short notice, less than 24 hours prior to the start time on each occasion. Whilst we will always try our best to help fulfil your childcare needs, we can never guarantee this. Sitters is a UK based company, and our advertising does not suggest that we offer global childcare.
The booking cancellation confirmation is a generic email that does mention a £5 cancellation fee for a booking where a sitter has been confirmed. The fee only applies once you have had your first completed booking and we can confirm that no payment has been taken, as should be evidenced on your bank statement. Thank you for the feedback, and we apologise for the confusion. This will be reviewed with a view to making it clearer.
Sitter is so good and they keeps to…
Sitter is so good and they keeps to time and take care of my baby very well!!!
28. oktober 2025
Svar fra Sitters.co.uk
Thank you for your lovely feedback Damilola 💙
Very bad billing situation - can't cancel the subscription :(
We had met some really lovely sitters via this service, but when they went to a mobile-app only model (which stopped me from being able to make a booking), I emailed them to cancel. Sadly, they have not responded and I've not been able to cancel my account. As a busy parent it's been a huge hassle. Now, it's been over a year and no one responds to my emails and they continue to bill my credit card despite regular emails to their help centre to stop billing me and cancel my account. I've had to go via my credit card company to stop them billing me. I've moved to Koru Kids for baby sitters and to find out nanny, which has been great so far and is far more accessible.
18. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sitters.co.uk
Hi McCall, we can confirm that your account was cancelled successfully by you, on 25th December.
A member of the team responded to your email on 27th December as soon as we returned from the Christmas break, to confirm this and also advise we have issued a refund for those additional payments made.
We apologise for any inconvenience caused - Occasionally our emails can filter into spam or junk folders, please check this for our reply. We can send it through again, if required for your records.
Fast, easy and great experience
Fast, easy and great babysitters with great experience. Platform easy to use and great features like offering to your top 3 chosen sitters before their other registered ones in a great way to still fill the booking. Easier than messaging lots of different sitters individually and trying to balance all the chats.
8. desember 2025
Svar fra Sitters.co.uk
Hello Kym. Thank you for the 5 star review! We're delighted to hear that you found the app easy to use and were so happy with the booking process and our great babysitters 💙
Svar fra Sitters.co.uk
Hello Sarah! We really appreciate you taking the time to leave a review, and are pleased to hear that you found the app easy and straightforward.
Great experience with Sitters.co.uk
Communication with Sitters and with our sitter was smooth and timely.
Our sitter, Olivette, was friendly, very professional, attentive to our kids' needs and reassured us about how well the kids were while we were out.
The SittersApp made things easy for us: sitter selection, reminders about upcoming sitter date, payment,... Hassle free
7. november 2025
Svar fra Sitters.co.uk
Thank you for your review. We're glad that your experience with your sitter, and our service, was both positive and hassle-free!!
Amazing experience
Amazing experience. Great service and perfect babysitter!
I was so nervous and worried about the apprehension of someone I hadn't met looking after my children, but I didn't need to be as the service and experience was second to non! I will definitely be returning to them in the future
27. oktober 2025
Svar fra Sitters.co.uk
Hello Alexandra. Thank you so much for your lovely feedback! We’re thrilled to hear that you had such a positive experience and that your babysitter made you feel comfortable and confident 💙
Easy website to use and good selection…
Easy website to use and good selection of sitters
24. oktober 2025
Svar fra Sitters.co.uk
Hi Alison – it’s great to hear you found the website easy to use, and we’re thrilled you were impressed by our great range of sitters. Thank you for choosing sitters.co.uk!
High quality
I’ve been very happy with the quality of the sitters and the online service is great too! Highly recommend
20. oktober 2025
Svar fra Sitters.co.uk
We really appreciate the recommendation! Thanks Frances.
Svar fra Sitters.co.uk
Thank you for your 5 star review 😊
I found the app very easy to use and…
I found the app very easy to use and navigate. Very helpful for my childcare needs. Thank you
10. oktober 2025
Svar fra Sitters.co.uk
Thank you for taking the time to share your experience. We are delighted we could help 💙
Easy to use
Easy to use. Friendly reliable service. Perfect for those who are anxious and nervous to try new options. I am very grateful 🙏
22. september 2025
Svar fra Sitters.co.uk
Thank you for the 5 star review. We are delighted that we were able to put your mind at ease and you found the service so easy to use.
Fab first experience
Fab first experience. A very personal service which involved a phone call to reassure me and the lady who sat was very experienced and made my children feel at ease.
22. september 2025
Svar fra Sitters.co.uk
Hello Gemma! Thank you for your review. We are pleased to hear that your experience with your sitter, and our service, was such a positive one and that our call helped reassure you 😊
Sitters never available
I have tried to book a sitter twice and both times had zero responses. I don't see the point in an app that never has anyone available? I emailed to ask if this is usual as I was getting concerned and got a generic reply saying they are still looking which didn't address my concerns at all and no understanding.
8. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sitters.co.uk
Thank you for your review. We are sorry to hear that we have not been successful with your bookings. We do have less sitters in some areas, than in others, but it is unusual to have zero responses. We would like to look into this further for you to understand why we have not been successful if you would like to contact us through the app, or at enquiries@sitters.co.uk.
Simple, Effective, Reliable and Fun! Would highly recommend
A nervous grandmother was looking for a babysitter to look after grandchildren while we took parents out for a special meal. Had never heard of Sitters but found the whole experience so easy and so reassuring! And our babysitter was wonderful - experienced, fun, down to earth and our two grandchildren took to her very quickly. We had a wonderful evening out with their parents and the grandchildren had a ball of an evening with the babysitter. Thank you to all!
19. august 2025
Svar fra Sitters.co.uk
What lovely feedback - thank you!
At Sitters, our recruitment team is committed to the thorough vetting of our babysitters, guaranteeing that only the best professionals are selected to help our families for whatever the occasion may be ☺️
Perfectly service!
Perfectly service!
Thank you very much. Sharon was great and our kids enjoy the sitting!
11. august 2025
Svar fra Sitters.co.uk
Hi Stefanie - your very welcome! Thank you for choosing Sitters 💙
Great process and sitter
Very easy and quick process to find a trusted and reliable sitter.
I really appreciated the phone call to let me know I was set up in the app and how to cancel my subscription when I didn’t need it.
28. juli 2025
Svar fra Sitters.co.uk
Hello Pippa. We're glad to hear that you found the process quick and easy, and that our call helped clarify everything for you. Thank you for taking the time to leave a review.
Svar fra Sitters.co.uk
Thank you for the 5-star review, Nathan.
It’s a great
It’s a great, easy to use service. A sitter was found quickly and the app made it easy to pay etc. I would very highly recommend it!
21. juli 2025
Svar fra Sitters.co.uk
Thanks so much for your kind words and the 5 stars! We're glad that the app helped make the whole process easy for you.
Dette er Trustpilot
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