I reached out in an emergency and I was assigned a reliable, thoughtful sitter who was hands on with my kids. Alison had a calm presence, when I returned home my children looked happy. I was pleased w... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The booking service was quick and easy. The babysitter was so accommodating and arranged a video call prior to the booking so we could get to know a little about her and her experience. Highly recomme... Vis mer
Selskapet har svart
Let down twice by the same sitter. Both planned nights cancelled, costing loss of table deposit at restaurant for rare night out (£150) sitters didn’t care. impossible to contact for help at short no... Vis mer
Selskapet har svart
Peace of mind for parents being able to see prospective babysitters prev experience, DBS checks and parent reviews. Easy to sign up and request a babysitter. Requested in the evening for a babysitter... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
We've made it our mission to make it easy and safe for families across the UK to access trusted childcare at the touch of a button. You can book daytime childcare, evening babysitting, emergency childminding and hotel childcare online in seconds. Every Sitters childcarer has at least 2 years of professional childcare experience in the UK and is personally selected, checked and referenced by our family, for your family.
Kontaktopplysninger
288 House 1 Aston Way , BH12 4FE, Poole , Storbritannia
- 03330 032888
- enquiries@sitters.co.uk
- sitters.co.uk
4,4
Enestående
702 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Sitters provides an excellent service
Sitters provides an excellent service. We are very happy that Marion took up the job at short notice, and our little boy had a great time with her. Payments are also easy now with Sitters.
2. april 2025
Svar fra Sitters.co.uk
Hello - We are thrilled to hear how happy you are with the service and Marion! Thank you for your feedback.
Great experience
App was easy to use. Contacted company to change a reservation and process was simple. Sitter was very professional. All around a great experience.
28. mars 2025
Svar fra Sitters.co.uk
Thank you for the lovely review 😃
London Sitters are Great
I have experienced Sitters in both London and Bristol. In London the sitters have always been brilliant - in Bristol less impressive. They have recently changed to an app - which seems OKish but is not as use friendly and means you can no longer pay the sitter directly.
1. april 2025
Svar fra Sitters.co.uk
Thanks for your review Deborah! We're so glad you've had great experiences with our sitters in London. We are happy to discuss any bookings in Bristol that have not been up to the expected standards.
We’ve moved everything to the app to make the process smoother and more secure - while we acknowledge that this change might not be ideal for everyone, it’s a step toward ensuring fairness, security, and consistency for all users of our platform.
Wonderful platform!
Very reliable platform with very good babysitters. Communication and process are fantastic and make life easier.
28. mars 2025
Svar fra Sitters.co.uk
Thank you Slavi for taking time to leave a review - we really appreciate it.
It's lovely to hear that our platform has made life easier!
Just works, one less thing to worry about
On time, worked, service great, used several times, no stress and daughter very happy
28. mars 2025
Svar fra Sitters.co.uk
Hi Robin - Stress-free childcare is every parent's dream - its great to hear we could provide that for you and your daughter was happy too ☺️
Really lovely sitter found
Really lovely sitter found
Incredible for last minute baby sitters
Really impressed
24. mars 2025
Svar fra Sitters.co.uk
Hi Caroline - We're so happy to hear how impressed you were finding a sitter through Sitters!
My sitter Nav was a lifesaver
My sitter Nav was a lifesaver. I have a sudden serious illness and she just knew how to slot into place with my 3 children who all have additional needs. In my opinion, she's overqualified.
24. mars 2025
Svar fra Sitters.co.uk
Thank you for the feedback Nicole - we are so pleased Nav was able to come and help out. Thank you for choosing Sitters.
Everything on the app worked perfectly
Everything on the app worked perfectly. We found two great sitters in London. Being from out of town it was nice to know sitters did the work to background check everyone.
17. mars 2025
Svar fra Sitters.co.uk
Thank you for taking the time to share your experience with us. We are thrilled to hear how happy you were with your sitters and that we were able to help out during your stay in London.
Randomly started charging us £14.95…
Randomly started charging us £14.95 quarter about 18 months ago. Been +6 years since we used them, once.
Really not cool, plus feels kinda like a bit of a breach of PCI DSS standards and GDPR.
Money recovered via credit card dispute.
1. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sitters.co.uk
We're sorry for any confusion regarding your subscription and appreciate you bringing this to our attention. If you have any further questions or need assistance, please don’t hesitate to contact us at enquiries@sitters.co.uk.
It is not easy to find job placements…
I tried this app, hoping I could increase my income. It is not easy to find babysitting jobs here. I have struggled over the last two months as I cannot manage my own job applications. What I mean is, nannies cannot decide to what job they apply looking at all the possibilities in their area or close by, instead, the jobs are sent to her by their algorithm and then she picks, this can be frustrating as it makes you wait for the "right" match, if your availability is very specific and limited it is hard. Also, jobs that are sent to new users are usually late night jobs, for example 6pm to 12am, and not close by...and in my case it will never be possible to do them due to personal cirscumstances. So again, very frustrating.
15. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sitters.co.uk
Thank you for sharing your feedback Stephany. We understand that getting started as a new sitter can be challenging, as parents often prefer to book sitters they’ve used before. However, our system does send all bookings that match your experience and availability. We’d love to help you make the most of your profile—if you’d like to discuss this further, please don’t hesitate to contact our team at enquiries@sitters.co.uk.
high quality sitters
can be counted to provide high quality sitters. have used several times around the country
12. mars 2025
Svar fra Sitters.co.uk
Thank you for sharing your experience! We're so pleased we could support your childcare needs across the UK.
Svar fra Sitters.co.uk
Thank you for your kind words and the 5 star review 😊
Svar fra Sitters.co.uk
Thanks for the review, Caroline! 💙
Used to be brilliant, now only average
I have used Sitters for about 6 years. All the sitters have been fantastic and up until the last year I always had my bookings filled. BUT.......this past year has been disappointing with several non- filled booking requests and just today, a last minute cancellation. The new App should have a function to advertise an increased rate to get the booking filled - if you want to do this, you need to email them.
23. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sitters.co.uk
Hi Ben. Thank you for your review. We're sorry to hear that your recent experience hasn't met your expectations. While we always strive to fill every booking, availability can sometimes be affected by sitter demand in certain areas. We are shortly introducing an exciting feature that will enable parents to add important information for sitters to bookings, so you will be able say that you are happy to offer an increased rate for your bookings.
Svar fra Sitters.co.uk
Thank you for taking the time to leave us a review 😊
Svar fra Sitters.co.uk
Thanks Monika for the 5 stars and for choosing Sitters!!
Membership status is nonsensical before registering a card
Logged in to my account without providing card details (= no card registered with the service). Checking Membership status: Active since Feb 2025 ... How can it be active if I have not booked a single time and have not even registered a card with the service? What if I make 1st booking in May'25 - are [you going to charge for membership starting from Feb'25 on the basis that is was active in Feb'25? The present logic of the app is ambiguous on the financial side even before booking.
Taking this along with multiple complains about malfunctioning app, I'm in doubt it makes sense to move forward with booking.
9. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Sitters.co.uk
Hi Ron, sorry for any confusion regarding your membership status.
On that page, under your active symbol, there's a down arrow that will display the following text when selected :
'There's nothing to pay until after your first booking has taken place.
After your first completed booking, your membership will begin and will cost just £17.99 for 3 months' membership and covers:
Access to thousands of fully insured, professional childcarers across the UK.
Daytime & evening childcare
Hotel and holiday babysitting
Last minute childcare (with as little as 90 minutes' notice)'
When your account shows as 'active,' it’s ready to go whenever you need us—especially handy for emergency childcare when you need to place a booking quickly. Plus, as mentioned above, your membership won’t begin until after your first completed booking.
We have a friendly and dedicated customer service team ready to assist with any concerns you may have, we’d be happy to talk them through and put your mind at ease. The best way to reach us is via email at enquiries@sitters.co.uk or through our live chat in the Help Centre.
The sitter have all been great
The sitter have all been great, punctual and trustworthy. My only gripe is that everything, including payment, now has to be done through the app.
6. februar 2025
Svar fra Sitters.co.uk
Thanks for your review! We're so glad you've had great experiences with our sitters. We’ve moved everything to the app to make the process smoother and more secure, but we appreciate your thoughts and taking the time to leave feedback.
Easy to set up and easy to use
Easy to set up and the information provided about the babysitters means you don’t feel like you have a stranger coming round. The app is really easy to use.
28. januar 2025
Svar fra Sitters.co.uk
We're so glad you found the setup easy and that the sitter profiles help you feel more comfortable! Making the process smooth and reassuring is exactly what we aim for 😊
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.