Sisterparty Anmeldelser 340

Svar fra Sisterparty

11. okt. 2024

Dear Athena Jensen,

Thank you for sharing your feedback; we’re truly sorry to hear about the frustration and inconvenience you’ve experienced with the delayed shipment and subsequent communication around your refund request.

Regarding your request for a refund while your order is still in transit, we acknowledge the inconvenience you're facing. However, we must clarify that our standard policy does not permit refunds for orders that are still in the shipping process. This policy is in place due to the logistical complexities involved once an order leaves our facility.

We want to reassure you that we absolutely do not view the situation as being your fault. We regret giving off any impression that suggested otherwise. Our intent was to explain the standard procedure concerning in-transit shipments.

Your order is now in the process of reception by the USPS. Once they receive it, they will take over the delivery and deliver your order soon. If you have any follow-up questions, please feel free to contact us at the address below. We are here to help. 

Best regards,

Sisterparty Team

complaint@sisterparty.com

Svar fra Sisterparty

8. okt. 2024

Dear Nicky,

Upon inspection, we found that the item you ordered is a pre-order item, as indicated in the product name. Pre-order items would be shipped later than those items in stock. You will receive an email with a tracking number once your order has been shipped.

Regarding the response, I checked the email chain between you and support@sisterparty.com and found that the CSR responded to your emails within only a few hours. Perhaps it had gone your spam folder so you didn't see it. But rest assured, you can always reach out to the provided address below and we are always here to help. 

We appreciate your patience and understanding regarding this matter. If you have any further questions or concerns, please don't hesitate to reach out to us.

Best regards,

Sissterparty Team

complaint@sisterparty.com

Svar fra Sisterparty

24. sep. 2024

Hi

Upon inspection, we found that the item you ordered is a pre-order item, as indicated in the product name. Pre-order items would be shipped later than those items in stock. You will receive an email with a tracking number once your order has been shipped.

We appreciate your patience and understanding regarding this matter. If you have any further questions or concerns, please don't hesitate to reach out to us.


Best regards,

Sissterparty Team

complaint@sisterparty.com

Svar fra Sisterparty

2. sep. 2024

Dear Jared,

Please accept my sincere apology for any frustration you might experience with the items received. Your feedback will be documented and shared with the corresponding team to verify and make progress. 

Upon inspection, I found that the other 2 items had been shipped and the parcel is in transit. It can be tracked at https://www.yuntrack.com/parcelTracking?id=YT2424021236037725 

For your convenience, we have used complaint@sisterparty.com to send you an email to follow up on this matter. Please check your inbox.

Best regards,

Sissterparty Team

complaint@sisterparty.com

Svar fra Sisterparty

26. aug. 2024

Hello,

Thank you for updating us on the resolution of your issue. Though the partial refund offer presented to you as an alternative to returning the items was not meant to cause any confusion or frustration, (It was simply an option we provided to accommodate different customer preferences, such as customers who may find the return not practical), it's crucial for us to ensure customer satisfaction.

We understand your dissatisfaction with the discrepancy between the advertised product and what you received, as well as the initial refund offer. We want to assure you that we take customer feedback seriously and are taking steps to prevent similar issues in the future. If you choose to shop with us again, please let us know if you have any concerns, and we will work diligently to address them.

Thank you for your feedback, and we hope to have the opportunity to serve you better in the future. We appreciate your time and hope you have a pleasant day ahead.

Customer Complaint Team
complaint@sisterparty.com

Svar fra Sisterparty

22. aug. 2024

We're absolutely delighted to hear about your wonderful experience with us! It's fantastic that you're obsessed with your items and feeling great in them. Thank you for your repeat order and for sharing your positive feedback. Enjoy your new purchases, and we look forward to serving you again soon! If you have any follow-up queries, please feel free to contact us. 💗

Svar fra Sisterparty

13. aug. 2024

Dear Michelle,

We are deeply sorry for any inconvenience caused by the delay in shipping.

Should you have awaited your order for a while without any update, please check if your order is a pre-order via the item title first, then contact our customer service team at the address provided below to inquire about its shipping time. We will be responding as soon as we can. If it cannot be delivered on the date you expected, you are always allowed to ask for a cancellation of the order before shipment.

Regarding the reply, it is verified that the support team's CSR has responded to your email within 24 hours of receiving. If you didn't see it, we suggest you check your spam folder. Alternatively, you can escalate the matter to our customer complaint team at complaint@sisterparty.com.

Kind regards,

Customer Complaint Team
complaint@sisterparty.com

Svar fra Sisterparty

13. aug. 2024

Dear Carrie Mason,

Thank you for taking the time to share your feedback on your recent purchase from us. We are sorry to learn that the quality of the dress did not meet your expectations and that the delay in shipping caused inconvenience to your holiday plans. We understand the importance of receiving items on time, especially on special occasions, and we apologize for the late delivery of your order.

Thank you for your kind words about our customer service team. They are committed to ensuring that all our customers are treated with the utmost care and respect, and it is heartening to know that they can help you in a satisfying way.

Regarding the quality of your clothes, we are disappointed to learn that they are not up to our usual standards. We strive to provide high quality products to our customers, but in this case we seem to have fallen short. We are pleased that our customer service is able to provide you with a 65% refund.

If there is anything else we can help you with, or if you have any other questions, please don't hesitate to contact us. We hope to regain your trust in the future and ensure that your shopping experience with us is a positive one.

Best regards,

Customer Complaint Team
complaint@sisterparty.com

Svar fra Sisterparty

7. aug. 2024

Dear Paula,

First and foremost, please accept our sincere apologies for any frustration you may have experienced with our return process. The 30% refund offer was intended as an alternative option for those who find returns impractical. We're truly sorry if it came across as confusing or if it seemed we were unwilling to provide a full refund. Rest assured, we do also offer full refunds after customers return the product.

In our commitment to rectify the situation and regain your trust, we have reached out via our exclusive email (complaint@sisterparty.com) to discuss a workable solution. We kindly ask you to check your inbox and respond at your earliest convenience.

Once again, please accept our sincerest apologies. If you have any further questions, please feel free to contact us at the address provided.

Best regards,

Customer Complaint Team
complaint@sisterparty.com

Svar fra Sisterparty

6. aug. 2024

Queridos clientes,

Nos disculpamos por el retraso en el envío de su pedido anticipado. Descubrimos que el artículo que ordenó es un artículo de pedido anticipado, como se indica en el nombre del producto. Los artículos de pedido anticipado se enviarán más tarde que los artículos en stock. Le recomendamos que se comunique con nuestro servicio de atención al cliente primero para consultar sobre su pedido.

Después de verificar, descubrí que el paquete que solicitó se envió ayer.
Número de seguimiento: YT2421821236063153
Sitios de seguimiento:
https://www.17track.net/en#nums
https://www.track718.us/en

Una vez más, nos disculpamos por cualquier inconveniente, el tiempo total de espera por parte del cliente suele ser de 1 a 3 semanas una vez que el pedido se envía desde el almacén.

Si tiene alguna pregunta de seguimiento, no dude en contactarnos en la dirección a continuación.

saludo,

Customer Complaint Team
complaint@sisterparty.com

Svar fra Sisterparty

5. aug. 2024

Hello,

​We are truly sorry for the inconvenience and frustration you've experienced with your recent order. It's clear that we've fallen short of our commitment to provide excellent service and a complete product. We understand how disappointing it must have been to receive your set incomplete, and we apologize thatthe CSR didn't address it to yoru satisfaction.

​​To make things right, we are not only addressing the issue with your order but also taking steps to ensure this doesn't happen again. We are currently processing a shipment to send you the missing top of the skirt set, and it should reach you shortly. We want to reassure you that we value your satisfaction and are taking this matter very seriously.

​​We appreciate your patience and understanding as we work to resolve this issue. If there's anything further we can assist you with, please don't hesitate to contact us. We are here to help and hope to have the opportunity to serve you better in the future.

​Best regards,

Customer Complaint Team
complaint@sisterparty.com