Sisterparty Anmeldelser 339

Svar fra Sisterparty

11. des. 2024

Dear Rita Martin,

We sincerely apologize for any inconvenience caused.

Our customer service team always responds emails within 24 hours even if it's at weekends. If you don't see a response within the timeline, please check your spam or junk folder to see if our email has been filtered there. If you still cannot find it there, please email us at the address below. We are dedicated to addressing the problem.

We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.

Thanks in advance.

Sisterparty Team

complaint@sisterparty.com

Svar fra Sisterparty

11. des. 2024

Dear Shaki,

We are truly sorry for the inconvenience and frustration you have experienced. This is not the level of service we strive to provide.

We sincerely apologize for the delay in your package. Our team is currently looking into this issue to find out what has gone wrong. To help us resolve this more quickly, could you please provide your order information?

Regarding the unhelpful email response, we take customer feedback seriously and will forward your review to the corresponding personnel to verify and make progress.

We understand how important it is for you to receive your outfit in time for your trip on 12/29. Once again, we are sorry for the trouble, and we look forward to hearing from you with your order details.

Best regards,

Sisterparty Team

complaint@sisterparty.com

Svar fra Sisterparty

4. des. 2024

Hola,

Una vez que el almacén envía un paquete, el tiempo total de espera por parte del cliente suele ser de entre 1 y 3 semanas. Por lo tanto, le recomendamos que se comunique con nuestro equipo de soporte para obtener una actualización o que espere pacientemente un rato para recibir el paquete.

Para su comodidad, hemos utilizado complaint@sisterparty.com para enviarle un correo electrónico para hacer un seguimiento de este asunto. Revise su bandeja de entrada. Si tiene alguna pregunta de seguimiento, no dude en comunicarse con nosotros a la siguiente dirección. Estamos aquí para ayudar.

Atentamente,

Equipo de Sisterparty

complaint@sisterparty.com

Svar fra Sisterparty

2. des. 2024

Hello

We sincerely apologize for any inconvenience caused. We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.

Thanks in advance.

Sisterparty Team

complaint@sisterparty.com

Svar fra Sisterparty

2. des. 2024

Dear Barbara Cueto,

We are truly sorry for the inconvenience and disappointment this has caused you. We understand your frustration, especially considering the special occasion for which you ordered the necklace.

We want to assure you that we take your concerns seriously. Our records indicate that your order is currently in transit. You can log into your account to check your order status or contact our customer service department to track your order. They will be able to provide you with more specific information about your order and explore possible solutions.

We value your feedback and are committed to making this right. Please give us an opportunity to address your concerns and restore your confidence in our service.

Best regards,

Sisterparty Team

complaint@sisterparty.com

Svar fra Sisterparty

2. des. 2024

Hello,

We are deeply sorry for any inconvenience caused by the delay in shipping.

Should you have awaited your order for a while without any update, please check if your order is a pre-order via the item title first. Then feel free to contact our customer service team at the address provided below to inquire about its shipping time.

BTW, could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.

Thanks in advance.

Sisterparty Team

complaint@sisterparty.com

Svar fra Sisterparty

26. nov. 2024

Dear Kim,

We are truly sorry for this unacceptable situation. You haven't received your order placed on 9/6/24 even after 74 days of being "in transit" with the USPS's strange back-and-forth movement between two depots five times, which is completely unacceptable.

We have responded to your email to our customer complaint team, aiming to offer a suitable solution to rectify the situation. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.

If you have any follow-up questions, please feel free to contact us at the address below. We are here to help. 

Best regards,

Sisterparty Team

complaint@sisterparty.com

Svar fra Sisterparty

18. nov. 2024

Dear Stacy,

We extend our sincere apology for any frustration you might experience. Your feedback will be documented and shared with the corresponding team to review and make progress. 

Regarding the delay in delivery, we want to assure you that it's not a reflection of our usual standards. Due to unforeseen circumstances involving logistics and customs clearance, the shipment has faced unexpected delays. We acknowledge that this isn't an excuse but an explanation for why your order hasn't arrived as promptly as it should have.

Upon inspection, we found that your order was being received by the USPS. Once they receive the parcel, they will offer more updates and an ETA on their official tracking website: https://tools.usps.com/go/TrackConfirmAction_input. 

We appreciate your patience and understanding regarding this matter. If you have any further questions after receiving the products, please don't hesitate to get in touch with us at the address below. We are always here to help. 

Best regards,

Sisterparty Team

complaint@sisterparty.com

Svar fra Sisterparty

11. nov. 2024

Hello,

We sincerely apologize for any inconvenience caused. We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.

Thanks in advance.

Sisterparty Team

complaint@sisterparty.com

Svar fra Sisterparty

7. nov. 2024

Dear Mali,

Please accept our sincere apology for any frustration you might experience.

Firstly, we would like to clarify that our support team has replied to your emails within 24 hours but you seem to not receive the responses. Please refer to the screenshots we just sent you to verify. Perhaps they had gone into your spam folder so you didn't see them. We encourage you to change to complaint@sisterparty.com to sort it out since you didn't receive a response from our support team within 24 hours.

Regarding the "They didn’t send items in my order and didn’t refund", we would like to clarify that we did email you to inform you that the dress was out of stock. We asked whether you wanted a replacement or a refund but did not receive a reply (In such a case, we couldn't modify the order at will). Since you want a refund of it, we have canceled it and issued a refund. You should receive the money in 1 to 5 business days.

As for the quality of the products, we apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. For your convenience, we have used complaint@sisterparty.com to send you an email to follow up on this matter.

We appreciate your patience and understanding regarding this matter. If you have any further questions or concerns, please don't hesitate to get in touch with us at the address below.

Best regards,

Sisterparty Team

complaint@sisterparty.com

Svar fra Sisterparty

7. nov. 2024

Dear Dana,

We sincerely apologize for the inconvenience and disappointment this has caused you. It is unacceptable that you have not received the product yet even though it was shipped a month and a day ago.

We take full responsibility for this delay. To resolve this issue promptly, could you please provide your order number? This will enable us to track your package and take immediate action to ensure you receive your product as soon as possible.

Once again, we are deeply sorry for the trouble and look forward to your response.

Best regards.

Sisterparty Team

complaint@sisterparty.com

Svar fra Sisterparty

6. nov. 2024

Dear customer,

We are extremely sorry for the awful experience you've had with us. This is far from the standard of service we aim to provide.

Regarding your order, could you please share the order number with us on the Trustpilot background? We want to look into this matter immediately and find a solution for you. Alternatively, you can also email us at the address below.

We understand your frustration about the delayed shipping, the poor quality of the dress, and the lack of customer support. We will do everything we can to rectify the situation.

Once again, we sincerely apologize for the inconvenience.

Sisterparty Team

complaint@sisterparty.com

Svar fra Sisterparty

1. nov. 2024

Hello,

We understand your anxiety about getting the order as soon as possible. We suggest you contact our customer service team and offer your order details, including the order number and addressee, and the email address associated with your order to inquire about it. Because we searched your name and there was no order under the name "Colette Aline".

We can be contacted at the address provided.

Best regards,

Sisterparty Team

complaint@sisterparty.com

Svar fra Sisterparty

31. okt. 2024

Hello Brodie,

We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@sisterparty.com to sort it out. We will respond within one business day.

For your convenience, we have used complaint@sisterparty.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.

Best regards,

Sisterparty Team

complaint@sisterparty.com

Svar fra Sisterparty

29. okt. 2024

Hola,

Le pedimos disculpas por cualquier inconveniente que esto le haya ocasionado.

Intentamos identificar el ID de su pedido a través de su nombre de usuario aquí para investigar y solucionar el problema, pero no pudimos. Por lo tanto, ¿podría proporcionarnos los detalles de su pedido, como el número de pedido y la dirección de correo electrónico utilizada para la compra? ¿O podemos solicitarle que nos envíe un correo electrónico a la dirección que se indica a continuación? Esto nos ayudará a localizar su pedido específico e iniciar los pasos necesarios para resolver este problema.

Gracias de antemano.

Sisterparty Team

complaint@sisterparty.com

Svar fra Sisterparty

22. okt. 2024

Dear Claire Johnson,

We deeply regret the unacceptable delay and lack of communication you experienced with your Halloween order. Our sincerest apologies for this inconvenience.

Please rest assured, despite the delays and concerns about the shipping partner, we are a fully legitimate company. The current situation is a result of unexpected customs inspection and logistics challenges that stretched our capacities. We're taking swift actions to rectify these issues.

We understand your frustration and appreciate your patience. Thank you for your understanding during this challenging period. If you have any further questions or concerns, please don't hesitate to reach out to us.

Best regards,

Sisterparty Team

complaint@sisterparty.com

Svar fra Sisterparty

11. okt. 2024

Dear Athena Jensen,

Thank you for sharing your feedback; we’re truly sorry to hear about the frustration and inconvenience you’ve experienced with the delayed shipment and subsequent communication around your refund request.

Regarding your request for a refund while your order is still in transit, we acknowledge the inconvenience you're facing. However, we must clarify that our standard policy does not permit refunds for orders that are still in the shipping process. This policy is in place due to the logistical complexities involved once an order leaves our facility.

We want to reassure you that we absolutely do not view the situation as being your fault. We regret giving off any impression that suggested otherwise. Our intent was to explain the standard procedure concerning in-transit shipments.

Your order is now in the process of reception by the USPS. Once they receive it, they will take over the delivery and deliver your order soon. If you have any follow-up questions, please feel free to contact us at the address below. We are here to help. 

Best regards,

Sisterparty Team

complaint@sisterparty.com