Simon Charles Anmeldelser 434

The only way this company could improve is by closing down and not selling goods not as described to members of the general public.

Don’t buy from this auction site they know most of there items are unusable but put up fake photos of items when you receive your goods they are totally smashed and unsafe

I have bought several items, a logic cast iron Dutch oven, coffee beans & ground speakers and more.
Each item has been exactly what I wanted .
Some of the coffee is slightly out of date but I was aware of that when I bid on it.
All items are well packaged and delivered quickly.

All the people complaining, read the information they clearly state items are not tested and sometimes they use stock photos .
For me the only thing I would like them to change would be the option to have the collection items delivered, I would of been more than happy to pay for a chair I wanted to be delivered a few days ago but it's not a option unfortunately

Items are advertised as not checked, as if you may by chance get an item that works or is usable, so I was tempted. Unfortunately my experience was waist of money. All my items purchased useless and not working. Lesson learned !

Atrocious products and service. I bid on an electric toothbrush. No mention of it being used or broken at all on the listing.
Product arrived and it has *blood* on the toothbrush bristles, unboxed and broken. I paid over £20 for this.
Sent them emails but had no response. Have contacted trading standards - they can't keep doing things like this to people.
If you work for this company and are reading this, you should be ashamed.

BAD EXPERIENCE.
I bought 3 times from this website:
£40.99
£445.59
£159.16
One time ship the wrong item and after back and forth they refund.
But i am giving this review due to the issue DEPOSIT

1. They cap your deposit and never mention to refund it. I made the deposit in March 2022, £205, for some reasons i went through my bank statement when doing the tax return and notice this amount.

2. Emailed them and this is what they say"Agent 848835 Tuesday, 29th November 2022 - 2:04pm

Hi Paul

Thank you for your email.

We do not automatically refund deposits; we do ask that if customers would like their deposit refunding, they email us with the request, as you have done. I have, therefore, passed your refund request through to the Accounts department, and they will be in touch with an update as and when they have processed your request. Please note, however, that once your deposit is refunded to you, the bidding cap will come into force again."

3. Never mention about the admin fee when you made the deposit BUT IF YOU WANT YOUR MONEY BACK, THEY CHARGE 5£ WITHOUT TELLING YOU.

in conclusion: DONT BUY ANY FROM THIS Simon Charles Auctioneers & Valuers,

Absolute scammers i won an auction for a laptop on the description they wrote that is turned on after a few days delay the laptop was without a charger and with a locked window I called them and they said they don't check the products Okay, can you write one sentence that the laptop is without a charger and has a locked window
Monkeys

Don't use this website. They sell only rubbish and the fees is expensive! I bought around 7 items all ended up in the trash bin.

1 star is compliment for these lot I recently won 2 lots and didn’t receive the items got messed about for over a week ringing and emailing them constantly for something I paid for. They don’t reply or pickup and when I left them a bad review they blocked my acc what a flippin joke. So now I’m down by £93 pound no money refunded no one called me to speak to me about my items and apparently every time I want to speak to the manager he’s out he’s busy. So now I’m left with no money no items and blocked account for leaving a review. Just look at the reviews on this place they’re atrocious I have never seen that many bad reviews at one time. Also they sell faulty items as not checked
And con people it’s happened to too many people please be aware

Really awfull! I have bought some products from them and the way they wrapped damage all the packagings... You could see on the pictures it were all right. They put lots of cellotape, stickers and no bubble wrapp. When I made a complaint about the poor packaging that damaged my products they said there was nothing they could do it about and that I should have seen it before. BUT THEY DIDN'T UNDERSTAND WHAT I WAS SAYING, THE PROBLEM IS NOT THE PRODUCT BUT HOW THEY SENT! THE HAVE THE DAMN PICTURES SHOWING THE CELLOTAPE AND EVERYTHING DAMAGING MY PRODUCTS AND THEY JUST DON'T CARE! SO BE AWARE WITH WHAT YOU BUY THERE AS THEY MUST SENT IN A BIN BAG AND YOUR ITEMS WILL ARRIVE ALL DAMAGE!!

Love it there! How people are disappointed is beyond me - basic reading skills and looking at the pictures. All stuff can be broken unless stated otherwise so bid accordingly- it’s simple and goes with all the auction sites everywhere. Bonus points for packaging -outstanding!- item is safe in a hundreds of layers of air pockets.

Bought a bluetooth speaker and based on experience knew there could be slight faults and/or incidental damage but was willing to take the risk. What was delivered was an item unfit for purpose as the usb charging point does not work. This wasn't apparent from either the product photos and viewing the product in person. They point blankly refuse to accept the return despite having a returns policy on their website. The product is no more than a block of useless plastic and the immorality of the company makes them no better than thieves. BE WARNED

Absolutely shocking customer service.they lie tell you they’ve sent items when they haven’t and when you complain they block your account people beware of this company.

Appalling customer service ! They sent me a shattered ornamental crystal box, there were shards of crystal everywhere, one got lodged in my thumb, good job it wasn’t my eye, or that of a child ! When I contacted them they asked for photos which I supplied, since then I have heard nothing despite contacting them once again. I understand that some items have parts missing or don’t work, but you can usually get parts & have them fixed. A totally shattered crystal ornament is irreparable & it is extremely dangerous to send out to a customer. I’m absolutely disgusted !

BE AWARE!! Misleading listing information. I just bid and bought a pair of Apple iPod Pro's fully aware of the risk involved in them not working properly, HOWEVER they arrived in the box which clearly states, 'Connection Fault'. Other AirPods listed had their fualts mentioned so you at least knew what you were buying, there was no justifiable reason for this listing not to have the clearly indicated fault mentioned. A complete waste of money.

Used For the first time and was really disappointed. The toaster I bought wouldn’t turn on at all. I get there not checked when returned but it’s disappointing when you’ve paid good money.

My husband has been buying from Simon Charles Auctioneers for last couple of years. 99% of the items he won in auctions were absolute crap and ended in the bin and skip; they were unusable. Electric/electronic items never worked. The rest of the items were in used dirty filthy condition, all beyond repair (!) except for 1 item which was OK. Oh yes, they have it in their condtions, that they are not responsible for teh state of their crap they let you bid on their website. I don't understand how can they get away with it when everything is damaged beyond repair and electric items are dangerous faulty items sold to public. No refund, no warranty, no repair. They make money selling such a crap and you save them even more money as you have to take it to the skip for them.

Example of items we bought:

* 2 electronic tablets, £40, faulty,didn't work, not worth having them fixed. Had to go to bin.
* 2 garden gazebos, bought on separate occasions. Over £20 each, they said RRP £300 but they were broken beyond repair! Used condition, filthy, smelly, 50% of the bars were broken and smashed, fabric ripped, we couldn't use it, not possible to fix something like that! Another over £40 into bin.
* electr. flying toy helicopter, expensive one. Used condition and not working!!! Bin again.
* 2 electronic toys, also not cheap, again none was working! Had to go to bin.
* electric driller - used condition, and charger missing.

Just avoid these scammers. They con people. They know they sell crap and they do not care. They would let you bid hundreds of pounds on items that are worth £0, damaged beyond repair. Shame on you. Sure you're going to say to read your terms and conditions. I would still not imagine somebody would sell such a damaged crap for money, cannot believe it... On Ebay you wouldn't get away with it!!! Won't bid again, today was a last crap we have collected from you. £20 and the item is again damaged beyond repair. Wish I could post photos here to show people what we bought from you.

bid on and won air fryer, arrived in new unused condition but not working.

Dangerous to sell faulty electrical goods whatever you're so called terms are.

Avoid at all costs.

Disgusting customer service, my daughter bid on doors when collecting they gave the wrong one when asked for a refund on the one door out of a few they said they couldn’t do partial refunds only to take all items or have a full refund. All items left and a full refund requested. Advised this would be back in the account 3-5 days and now no money has been revised weeks on ans they keep making an excuse that a manger has to call first!! Why you took the money and kept the items with no refund it is technically THEFT!! Refund the money like you are obligated too within a reasonable time this is ridiculous you dragging it out like this! What is the reason? No excuse is good enough

We've spent around 10k with Simon Charles over the last 12 months . Service has been excellent , from picking accuracy to deliver speed . Some of these reviews are hilarious , because you demonstrate your greed . Weighing in with your bids before reading the small print . They even say you are not buying what you see ( ie catalogue picture etc ) then people complain when they receive 1 leg of a kitchen table or electrics that dont work . DO YOUR HOMEWORK . ASK FOR AN APPRAISAL . Dont blame them when its your error