Simon Charles Anmeldelser 434

Purchased a shaver and charger only received charger after numerous ignored emails I got a message to say they had found shaver when I received shaver the head was missing so unusable I emailed them sent picture from their page showing shaver I won had head on they just ignore emails

Waste of money.
Please and please rather giving your money to this company, donate it to your local charity.
You are buying their rubbish and you will be disposing it for them.

Auction went well until delivery.
Sorry we missed you but we have got you we will try redeliver tomorrow. Tomorrow came and went no card either day not on my video door bell either.
Phoned to be told I am not there customer I am a customer of Simon Charles even though I paid for the delivery through Simon Charles.
Paid for home delivery as only option DPD only delivered to the 4th closest pickup shop 2 miles away the closest is 1 mile with 2 more in-between.

Phone Simon Charles to be told they can request it back and redeliver at my expense. I said that's not the case as I still have not recieved it as the contact hasn't been fulfilled as I paid for home delivery. I Requested a refund to be told I will have to email them and request one as they can't do it over the phone and I would loose out on delivery and charges not worth it now absolute joke.

My only option now is to go get from shop at my expense or have it redelivered at my expense. Will not be ordering again as this was a 1st and a last. Girl who answered the phone wasn't helpfull or sympathetic in the slightest. Still don't even know if they work.
Complaint submitted now.

Never again

I thought this was a reputable auction company not a bin dipping bunch of criminals. Bought a few things and so far nothing has worked. Not a problem I say to myself, I'm handy with a screwdriver so I'll fix things up. Still fixing....
Last straw was a ninja cooker that arrived that looked like stig of the dump had been using it as a latrine! Don't say its unprocessed raw eturns when it's clearly been used for months in your staff kitchen!!!
Stay away!

The customer service team do their best in difficult circumstances.
The owner which i named but he raised an objection to trust pilot and wanted his name removing, wonder why mmm should be ashamed but he wont be as hes a crook.He drives around with his fancy porsche and fantastic tan yet his warehouse staff are working their socks off for 9.50 per hour for all the lifting they do etc. I went 3 months ago to handforth and again last week.The manager had left and every single 1 of the warehouse staff have left bar 1. No wonder they are losing items left right and centre. The postage can take weeks to get delivered and in general the owner is not bothered because he has plenty of fools like you and me to buy his stuff. I do often wonder how this can be legal for a company to sell broken items regardless of whether it says these items are not tested.
The staff are clearly as unhappy as the customers yet the owner whom i am now not allowed to name as he objected to trust pilot is very happy. My advice would be to him to change his attitude, look after your staff and they will look after you. Look after your customers and they will look after you by returning time and time again. My advice to customers would be to go and view the items first if everyone went to view the items people would say im not buying that and the owner whom objected to me mentioning his name would be left with more and more crap to fill up his warehouse. Have a good day.

Waste of money. You are better off just to donate your money rather than giving these crooks.
I don't know if you go to their warehouse and see the things and test in there. This is the only time I paid someone to dump his/her rubish on me and charge me so I will dump it again and get charged by the waste collection company. They send me items that has got a big handwriting " Not working" and they sold it to me.

One of the worse customer service there is on earth. Right from the collection gate u start getting bullied. Talk more about the mad wait in there to collect. You stay in line for hours and to think the line has just 10 customers. Workers just chatting in there and your product is guaranteed not to be complete. What a rip off

To whom it may concern,

I arrived at the auction at 12:20pm and wasn't seen until 3:47 which is absolutely atrocious.

Out of the 3 items that was for collection 1 was missing and was told someone will co tact you IF they find it. Also the items was stamped on with foot prints on which it didn't have during when bidding.

So not only have they damaged the item they lost the other one.

I asked to speak to manager who was called "Steve/ Steven" who mentioned he only started last Monday and doesn't have a clue and will take him few months to sort the place out.

If I don't receive any correspondence within 3 days of today (11/07/2022) I will be taking to small claims court.

I look forward to hearing back from you on ************ / ************

I bought thousands of pounds worth goods from this company previously before lock down. Can't say they were all good, a lot of them I have to dump in the skip! Recently they changed to postal service, and hype the postage charges. Despite me paying a pricey posting, I had to wait for weeks for my goods to be processed and still been delayed. The customer services were as useless as anything I have seen, they are simpletons, have very little if any IQs, on top of that they treat customers like dirt. They can not handle a simple question such as "where is my post?", also I have no idea why they should be placed there as a dummy. STAY AWAY FROM THIS CROOOK company. Better do business elsewhere. John Pye Auctioneer or others similar.

I would like to inform people the large amount of negative feedback threw me into anger mode and almost a small claims court . No need they refunded without a fight and apologised . So I was refunded and they restored my faith with little or no hassle . The lesson learned is to view at what ever the cost and check ( take pics ext ) of what you wish to buy . Thank you Simon Charles for your correspondence and refunds . Would def use you again .

I bought a LOL glamper van for my granddaughter having “won” an auction. The site tells you that it has not been inspected and it may miss parts. However, I found that the photograph (one only) that they took for this is very deceptive and misleads in to bidding for the item. I refer in case to this item where the photographer took a photo of the “passenger” side of the vehicle which looked good. The side that was not photographed was missing the drivers door and the front of the vehicle, also not photographed was missing the bonnet.
I emailed the company saying that their photo was deceitful but they just send a standard pre worded reply saying that it could be missing parts.
THEY DID NOT ADDRESS THE ISSUE THAT THEIR PHOTO WAS DECEITFUL.
I probably will not bid on this site again and would warn anyone who is going to bid, if they do not show all sides in an ad, DO NOT BUY - it’s probably missing a part that they do not want you to see.
AND WHEN YOU WRITE A BAD REVIEW THEY BLOCK YOUR ACCOUNT!

New to this company, I recently bid on a lot for a stainless steel deep fat fryer
and was unfortunate to win, received a totally different model to what I bid for (broken) and when I complained was told this was the one I ordered,
If anyone reading this is still nieve enough to deal with this company make sure you take a picture from your phone, laptop, showing the item you bid for otherwise you will have the same problem I had, good luck you will need it.

Borderline dishonest, goods are sketchy at best. Description and pics usually don't match the item received.
Customer service is poor at best

Disgusting attitude to customers ! Ready to take your money fast enough and speak to you like dirt for asking when will someone take care of the queue! Then after travelling and paying for a van goods are not even there ! And then fighting for your money back to be then locked out of your account ! WOW ! Absolute crooks !

Went to Stanley Green to pick up items waited for ages only to be told that item has gone missing, really looked like to me the boys just couldnt be bothered they were all to eager to stand laughing and joking with one another. so easy to say i cannot find it. We will have to give you a refund. When will i get that in about 2 weeks says it all for these people

The three stars are because I have bought some decorative bargains from this auctioneers, even with all the financial additions included. Delivery has been very fast too, thanks to them & their courier DPD.

I recently bought a couple of homeware electrical items. My first such items from this company. I had bought a small beauty electrical heated straightening hairbrush that works fine, so I didn't think these latest two homeware items would be a problem.

How wrong I was. The Morphy Richards Clarity soup maker stank of stale prior use & I mean it really stank as it hadn't been cleaned properly either. When I tested it, it repeatedly cut out when the element heated up. So it was sold unhygenically, faulty & therefore useless.

The Morphy Richards breadmaker I also bought only came with the machine and bread tin. Everything else, including the essential paddle, is missing. It does power on, but I can't tell if it works properly until the additional paddle I bought elsewhere is delivered. It has obvious signs of use, but it is clean.

Really, both these items should've gone to a proper refurbishment company imo. So that they can salvage what can be & the rest the originating company take back for recycling or throw away.

These, esp the breadmaker, are large items for possible instant domestic refuse. Why should the public have to potentially pay yet again to tip another company's rubbish if they're not accepted or too large for our home refuse collection?

I think it's potentially incredibly dangerous to sell completely unchecked electrical items like this to the public. Heaven forbid I hope that none of them cause a fire.

I also think the photos, & descriptions where practical, could easily be more honest for items across the board. If the breadmaker had been shown open, I'd have instantly seen it was missing its paddle, for example. I've also received a couple of decorative items, one even had "damaged" written on it's packaging, the other was missing an essential balancing foot. Yet these faults were not in their listing photos or descriptions. I even enlarged the photos on my phone to check. Nope.

BE WARNED! Bought a few items several times, garden hose, ornaments and no problems, although final price with their excessive charges adds a fair old amount you have to pay. My advice is to stay away from anything electrical, it's either damaged, faulty, has a part missing or is extremely well used. Another review says it's a money making scheme to sell scrap, and I fully agree. They state customer returned and unchecked, but surely when taking a photo, they can clearly see what state something is in. I've wrote this as twice now (more fool me) I've purchased assorted lots of vaping devices and accessories and paid over 80 quid both times only to receive dirty, well used devices that no longer work or charge, have liquid in tanks and a note inside saying they're faulty, something they don't show when you look online, surely this is a health issue? I've no doubt some will disagree, some will have had actual bargains, fair play to them, but I'd recommend staying away, you literally are buying someone else's rubbish!

Was so wary of using this auction and I should have trusted my gut. Upon collection my items had 'disappeared'? Extra large L shape sofa!!!! Refund took forever! Trust the reviews!

Absolutely bang on.
Had bad experience with auctions but just had lots delivered and chuffed to bits. All lots sealed and boxed
Thanks Simon charles

Such a bad experience with them I bet on a necklace once and then just disappear and they didn't say nothing to me.. I bought this dress as well in the picture was looking OK when I've received it it had stains on it , dirty raped I was in shock when I've seen the state of the dress I did ask for a refund and they never give it to me I just think they are buying stuff from second-hand and after that sell them it doesn't work the money definitely.