Simon Charles Anmeldelser 434

Bought two items both broken unfit for use.
Ilno bargains here you may as well donate the money to charity.
Bought once never again!!

Goods are only fit for the bin - don’t do it!!!

I would say online scams.
I have brought few times item as I was exited to bid but turned out that they sell broken things and lie to you on description.
First is about two screens both minor broken but I couldn't see them on pic.
And the second time was a pair of shoes send in wrong number and the colour didn't match.
I called them explaining about situation,and they send me return invoice by post. After I posted the item back to warehouse I didn't hear anything for two weeks. After I decided to email them asking about my case, but instead I got replied in very non professional ways emails like they look moore threatening than professional. That I won't get refunded or exchange and if I want the shoes I have to drive to get them. After few tries I give up with them. There was no way I was going to get solution.a least I'm choosing to give or share to other people my experience. I have left In Google more specific review about this case.

I bought an item and they lost it, guess what? a BUNK BED!! It took numerous phone calls and a dispute on the website to secure a refund. I don't remember dates but this was last year I think. It took quite many phone calls and a proper quarrel on the site to get refunded. One of the staff told me go buy from John Lewis near by. The second time I got 2 lamps. None worked, one was just a glass shade which could only fit to a particular lamp (ofcourse there was no lamp in the box. One should pay more and go for John Pye or similar. Atleast you would know the thing will work. The only thing you should buy from Simon Charles are the ones saying 'Brand New'

Got exactly what i bid for , Bit of a queue to collect items but just goes to show that if there`s a queue anywhere its because its very popular so i am not sure about some of the obviously bogus bad reviews on here.
I will certainly be coming back again

Disgraceful auctioneers. I would go zero stars but that’s not possible. I found this auction house November last year. I bid for a few small items and got some ok then not ok ones but they were £1 so no problem. I started bidding for more expensive items like shark, polti ect. One shark was counterfeit and the others came with other people’s hair, dust, dirt from carpets. ALL had parts missing. The best to date though is … wait for it, I bid for a boxed yard force lawnmower with trimmer. The trimmer arrived which was wrapped in polythene, unusable because the safety top was missing and NO LAWNMOWER. I got in touch with Simon Charles through the website and was told that the picture only showed the trimmer and it does state that parts can be missing. I argued that a lawnmower is not a part but a whole machine and the description said a boxed ect ect, to no avail. I did state that without prejudice they are deceitful and the photographs are meant to deceive.

My daughter returned an item which was as far as she knows was damaged in transit, a few days later it was put back into the auction with no mention of the damage, when I challenged them they said it shows the damage on the photo. It was an electrical item so would possibly be dangerous with a great big crack across the body of a steamer.

I too will be reporting them to trading standards. I urge everyone to write a review and let’s get them closed down. They are exploiting people who maybe can’t afford full price for goods or maybe can and wanting a bargain.

So today 14th January I went on their website and looked up Yard force lawnmowers. They are advertising one boxed Yard force lawnmower with trimmer. Looking at it at close detail it appears to have a lawnmower in the brown box minus the trimmer that doesn’t work which was sent to me. IS THAT THE PART THAT WAS MISSING OF MY LOT!!!! Mr Simon Charles

AVOID THIS SCAMMERS.
AVOID THIS SCAMMERS.
Auctioning counterfeit products it's against the law. Perfumes are all refilled with water or alcohol. Trading Standards should step in however i will report this company to them as it's unacceptable

I was a bit nervous after reading the negative comments but every item I have received has been top quality and in perfect working order. Delivery times have been great too.

DONT EVER BID EVEN IF ITS LESS THAN £1, THEY LIE, AND THEY STEAL FROM YOUNG AND OLD, YOU GO IN WITH GOOD INTENTIONS, AND THEY SCAM YOU IN BROAD DAYLIGHT!
THEY HAVE BIDDERS WHO ARE PART OF THE TEAM, THEY KEEP BIDING AGAINST YOU TILL YOU GO HIGHER.
IF YOU HAVE BERN SCAMMED CONTACT YOUR BANK IMMEDIATELY, DONT LET THEM INTIMIDATE YOU WITH THE STUPID CLAUSES AND USELESS DESCRIPTIONS, THEY ADVERTISE WITH LOVELY PHOTOS AND SEND DENTED FAULTY ITEMS, I WILL MAKE SURE THIS MESSAGE GOES ROUND EVERYONE SHOULD BE WARNED! SIMPLY DONT DO IT!

The worst company ever. They are selling broken items and non working electronics with high price.
And they don’t accept return items also I paid hammer fee and buyer’s protection fee extra.
This is a fraud company 👎

90 % of Electrical items don't work. Come not as in photos glass smashed pots broken.

The company tell me they use catalogue photos to depict the products they are selling. Therefore this doesn’t accurately reflect what you are buying.
The boxes of handcreams I purchased were all oily and stained. When you query they point you back to some vague terms and conditions which let them off the hook for everything.
I asked them to delete my account. They said they would lock it. I went back and asked them to delete it. No response at all.
I have no confidence in them.

awful experience and trying to pick up items is shambolic, why do they have time slots and then send the same slots to everyone , there must have been at least 30 people waiting to pick up items yesterday, car park full nowhere to park, lack of staff to help then you get your items and they are so damaged i had to send to the tip - be aware and guess what after this review they have blocked my account ha ha so childish i take it they don't like constructive criticism

This is a despicable company talk about gaining money by deception is an understatement . I bought an electic chair for a little old lady who has just had a bilateral hip replacement who lives on her own and has no family. On picking up the chair it came with an empty box with which the transformer should have been in and 7 feet for a chair with 4 legs . This chair will never work 😡😡how can you sell something that dosent work Having phoned and got through to an extremely rude person who had an awful attitude and was no help all only to tell me to email the management to which I did and got absolutely nowhere . The customer care is so bad . Please completely avoid using this company .

Gaining money by deception I call it !! They have no real customer complaints department, or an email to contact anyone to formally complain.
Sent me an item via DPD, who couldn't find my address, so returned it to SC !! they then demanded a further £7.99 payment for the postage !! original postage £4.99, when I asked why it had gone up, I was just fobbed off with "That's company policy"
The send out broken and faulty goods, never says that in the listing.
DO NOT USE THIS COMPANY

Dick Turpin was less of a thief

If I could give zero star I would, this organisation are criminals. I bit for something that seemed to function but once I won the bid I found out it was broken, they also give you only 24 hours to collect your stuff or you have to pay extra £60 for anything that has not been collected after 24 hours. They basically make it impossible for you to collect you stuff within that 24 hours time frame. I wonder why places like this still exist, they’re scammers AVOID at all cost , else you’re ready to throw your money in the bin

COMPLETELY AVOID. Bought an LED face mask as new. Came without charging cable or accessories. No mention of this in the listing. Contacted ‘customer care’ and they don’t care in all honesty. Horrible company. Will be doing a chargeback through my bank

Lots of negative reviews on here. I've been bidding with Simon Charles for many years I've had some excellent items recent one Louis vitton bag in a box of other stuff turned out to be a genuine 🤣 paid peanuts for it you need to know what your doing and it's a gamble they don't make you bid think on. I've had some crap I've hit big it's what you get on auctions. Don't dis the house for your mistake or greed I've messaged to ask the staff before bidding and been answered I've contacted customer service and they've been very helpful. There are good bargains to be had but sometimes it don't work like that but don't Diss the place you bidded. I'm extremely happy with most of my past wins ty very much SC.

Smelly, dirty unusable article. How this business is still in operation baffles me.
I bought a throw. It smelled like dog, well used and with brown stains on it. Obviously did not expect this as a purchasable item. Steer clear.

They have sold me a completely broken item . The pictures of the item was taken the way to deliberately void the broken part. They are refusing to give my money back. It's a scammers. They a selling broken items to people.

If I could give zero stars I would !! Absolutely disgusting… bought a dining table and chairs and received just the glass table top that’s it !! They are complete crooks and deceiving people. Refused to give a refund & the staff attitude is terrible, will never use them again.