Simon Charles Anmeldelser 434

Awful. Do not recommend at all. Collected a pallet of goods. Nearly 30 items to only find out that 95% of said items were broken. George foreman was only half of it. The dual air fryer the face plate isn't even attached to it and missing drawers. Gtech hoover just the wheels. Nespresso coffee machine is in 3 pieces. The 13 piece cookware set consists of 4 items. Ninja dual stack the face plate is snapped and just about hanging on. I could go on but what's the point. I wished we could of viewed coz I would of walked away but living nearly 4hrs away isn't a simple task of just popping in. Absolutely disgusting. Spent nearly £300 on it all for it nearly all to go in the bin. Don't waste your money.

I know when you bid on these auction you take your chances but I got to say I didn’t think it would be this bad. I paid £287 in total for an unchecked returns pallet thinking some of it won’t be any good but I should make some money in it….NO, everything was knackered, not one think worked, parts missing, damaged and some things in the wrong box!!.I’m not putting this review on to complain I just want other bidders to be aware that things might look good but beware as they are in here for a reason, just remember when you are bidding !!

Please please Stay away from SIMON CHARLES…total scam ..they not even mentioned the faults. No proper pictures.. misleading with famous brands.. PLEASE PLEASE PLEASE STAY AWAY .Please Don’t waste your money

Total scam. I bought some items from here and was satisfied.. upon bidding agin I won a few lots it came to around 1k... I spoke to them on the Monday morning (on the phone) to make payment this was about 950 am... I was told to go online and pay in the meantime I had a customer so logged in to pay around 10.10 am for my account to be blocked so I rang back and was informed my account was banned and the won items would be sold to someone else.. I said I'm 10 mins late can't I pay now to be told no... then I ask for my account unlocking and my 200 deposit back to be told they are keeping the deposit but my account can be unlocked.... hope the 200 was worth losing a customer who would of spent around 2k a month there.
Scammers at its worst

I have bought several items from SC however it seems SC has decided to make many auctions collection only, i understand this for large or heavy items but it applies to some easily posted items as well, SC auctions are increasingly becoming Premium auctions meaning you need to pay a non refundable yearly £20 just to be able to bid, good for SC not so good for bidders or sellers.
Both the above mean sellers are not acheiving the best price as auctions are limited to bidders that can collect or bidders willing to pay £20 per year for the privellage of bidding.

Team is amazing. We bought few things and even though they are always busy at SK9 site, they are helpful. Adam is a gem. He has been so helpful.

Some of the warehouse staff are extremely rude and condescending.

Today, I had to go and collect 3 items, I went to the Customer Collection point, of course as previous visit no-one is there and no-one comes, 20 minutes pass, A Royal Mail collection guy comes in waits a couple of minutes, asks how long I have been waiting, and then steps to the warehouse door and shouts for someone. A chap comes deals with the Royal Mail guy and then promptly just walks off.

I wait 5 more minutes and then step forward to the warehouse door and shout, "Hello is anyone doing collections please"

What I presume is a Warehouse Supervisor, then comes along tells me I'm being rude and doesn't have to deal with that as he's dealing with a shortage of staff at present! as though that's my fault.

I've now been there 30 minutes

Finally 5 minutes later a member of staff appears without an ounce of apologies or anything to finally sort out the collect.

No Customer Support or Manners. Just rude

Very unhelpful if you make a mistake. I have used them before and had a good experience. They say that a company shows it's true colours when there is a problem. Deleted the app won't be doing any further business with them again.

Mixed experience with this company. Probably more negatives than positives. I have received some really nice things and they post your items quickly. Big tick. However, I have had to return a significant amount of high end designer garments that I suspected to be counterfeit. They refunded me fairly quickly and sent a packing label. Big tick. However, it took me 3 days to go through all the garments and check their authenticity. It wasted an awful lot of my time and caused a massive amount of stress which I do not need. I wouldn’t buy the high designer goods again because of that experience. The lower end goods I would buy. Regarding electronics, I bought a ninja kettle which works perfectly. My latest negative experience happened today; I duly paid my last invoice within the 24 hour time period although the Worldpay payment service was a little bit ‘off’. I had to make two attempts and the icon was paused for a few minutes. I thought it had gone through. I then received an email to say that I have been locked out of my account for 4 weeks for non-payment of an invoice! I rang up, the girl was very nice, but said I could not pay my invoice - this was 6 minutes after the 24 hour period had expired! The goods which I had bid on would be auctioned again. To say that I’m feeling hard done by is an understatement! I’ve been a very good customer, I’ve never paid an invoice late. Ever. Also, it was the Worldpay service which was defective! It wasn’t like I hadn’t tried to pay! So, no goods, no account access and this is after I spent 3 days doing their job in checking their goods for authenticity. So, yes, I’m very disgruntled and disappointed. I’m always very polite with the staff in all my communications and let’s be fair, I’ve been treated like s**t.

I have never seen bigger scammers. I bought a boxed 12v electric kids' motorcycle, and half the parts were missing. It’s not working, dirty, and clearly has been used a lot.
The parasol is broken as well. I will never buy anything from them again.

Scammers!!!!!

Poor experience. I bought a dressing table but the staff gave the wrong items to me and I had provided the goods photo to them. They replied seems like I was lying/cheating behaviour because I did not open it before I left there and just got home. I feel that this is my carelessness rather than their responsibility.

PLEASE TAKE NOT EXPECT A LETTER FROM THE INLAND REVENUE CALLING YOU IN THEY WILL GO THROUGH ALL BANK ACCOUNTS SIMONE CHARLES HAS STARTED GIVING ALL YOUR DETAILS TO THE INLAND REVENUE

Turns out you haven't got a leg to stand on if your item is faulty regardless of the amount of money spent, we have not checked these items and cannot guarantee it, gives them cart blank rights to sell any rubbish. Absolute crooks dont deal with them

I was one of the few that spoke up fro Simon Charles. I accepted that you take a chance and most of the time it has paid off for me.

That was until recently....

I won 3 auctions 2 weeks ago and travelled 2.5hrs to collect my items. I followed all the advice, booked my slot and set out in plenty of time.

When I arrived, on time, I was told they were not letting anyone in due to lack of staff. I couldn't believe it. They could not care less that people had. Travelled long distances. They were just turning everyone away. By 3pm they had closed up completely even though people were still turning u pto collect.

I asked for a refund as I won't be able to make the long journey again. I have since been messed around wtih unanswered emails and generally poor customer service to avoid giving me my refund. It looks as if I will now have to take legal action or dispute via my bank.

Please avoid. These people are amateurs.

Don't touch anything electrical or easily breakable. Ive spent hundreds with them and not one of the electrical items can even be repaired. As for breakables, if its not already in pieces when it leaves them you can guarantee DHS will rectify this by throwing the boxes on your doorstep and Simon Charles aren't interested. Nothing but crooks who are charging you for the privilege of taking their junk to landfil. Yes i know how these auction work but you at least expect a fighting chance to break even at least. Not to mention the counterfeit football shirts they are selling. Nothing but crooks taking advantage

Don't buy!! SC will rip you off. Take your money for non working goods and leave you to it. It's a very sad moment when you feel you got a bargain and you're excited that you where the winning bidder. Then your left deflated when you rtn home to find you were conned by SC and left out of pocket for nothing more than a peice of junk that you now have to travel to the tip to discard. I read these reviews sadly after my purchase and would never have bought it I'd have known the extent of the con. Big waste of time and money. Disappointed I ever got sucked in. Simon Charles should be ashamed. But they aren't. They will continue to take your money and leave you high and dry. Do not buy.

Almost all items broken or not working, bed service

Very bad company! My son paid £4000 for two pallets a lot of the boxes were empty any the rest just had broken bits in. What a rip off. It’s just one big scam. They don’t have a complaints department. They should check what they are selling. Please don’t buy from Simon Charles you will loose your money.

Good service at the warehouse at Latham. Items aren't new, but I viewed them beforehand, took a chance and it paid off. Air fryer works great and had a tiny scratch on it. Reading the reviews, nobody seems to understand how an auction of this size works. Everything you buy is a risk. Want a guarantee/warranty? Pay 4 times as much in a retail shop. Great bargains and service - will be using again.

Purchased a few lots which they requested a deposit for, paid the invoice if full and have now requested to have my deposit refunded - Not receiving a response in regards to this.
When items received they where not package but box in a box 20 time to big plastic trays thrown in, hence all my items where smashed - no response loss of 600.00