I wish all enquires were dealt with as good and quick as mine was .Ellen was quick to sort out my problem,i booked 3 seats for the F1 and after my daughter decided she wanted to come too, i couldnt g... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Elliot from Silverstone was excellent We needed to upgrade tickets from Sunday to whole weekend due to date change Excellent communication via email to start with, then changed by a phone call. C... Vis mer
Completely ruined two boys birthday by cancelling the event and emailing the wrong address. No phone call nothing I am furious with the incompetence of the customer services. We travelled a long way... Vis mer
Looked after very well again this year, no problem booking tickets. Then contacted them for a careers ticket, sent them the paperwork and all done within a week. Great service again thank you very m... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
The ultimate destination for motorsport enthusiasts, thrill-seekers, and unforgettable experiences! We’re renowned worldwide as the home of British Motorsport. From adrenaline-fueled race days to immersive driving experiences, we offer something for everyone. Explore our state-of-the-art facilities, including trackside hospitality, adrenaline-pumping days out, and luxurious Escapade stays for a truly unforgettable getaway. Whether you're cheering from the stands or behind the wheel, Silverstone promises an experience like no other.
Kontaktopplysninger
JBC Silverstone Circuit, NN12 8TN, Silverstone, Storbritannia
- enquiries@silverstone.co.uk
- silverstone.co.uk
4,3
Enestående
2k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 93 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
They were courteous, helpful, and responded really quickly.
The woman I spoke to was very kind and thorough in providing me with all the information I asked for.
14. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Silverstone
Thank you for your lovely review!
We’re delighted to hear that our team member was kind, thorough and able to provide you with all the information you needed.
We really appreciate you taking the time to share your experience and hope to welcome you to Silverstone again soon!
I enjoyed the booking experience and…
I enjoyed the booking experience and incredible speed of support team to add my son's ticket with an adult's .
Easy parking, plenty of space to sit, easy accessible food court etc. Ticket transfer system was very useful and super easy. Ade my life easy. Thanks team
12. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Silverstone
Thank you so much for your fantastic review!
We’re delighted to hear that you enjoyed the booking experience and that our Customer Service team was able to quickly assist with adding your son’s ticket. It’s also great to hear that you found the parking, seating, food options and ticket transfer system convenient and easy to use. We’re so pleased we could make your day at Silverstone that little bit easier!
Thank you for your kind words and for choosing Silverstone. We hope to see you again soon!
Very disappointing approach to accessibility
Very disappointing approach to accessibility
I contacted Silverstone on 3 different occasions because I am hoping to take my nephew to the 2027 British Grand Prix. He has suffered a severe brain injury and is now permanently wheelchair dependent, with very limited mobility. He uses a large wheelchair and is unable to transfer out of it.
I contacted Silverstone specifically because I needed advice on which accessible ticket and viewing options would be most suitable for him. I wanted to make sure that, when tickets go on sale, we purchase something that is genuinely appropriate for his needs.
Unfortunately, the response I received was extremely disappointing. Rather than answering my questions or providing any guidance about the accessible areas available, I was simply told to purchase the tickets first and then contact Silverstone about the Personal Assistance Scheme.
I fully understand that the PA application process cannot open until 24 September, and I was not asking to make an application early. I was asking a very basic and important question: which accessible options should we be looking at when tickets go on sale?
I find it very concerning that someone with significant accessibility needs is effectively being asked to spend a potentially substantial amount of money on tickets before being given the information needed to know whether those tickets are suitable.
My nephew cannot simply move to a different seat or transfer out of his wheelchair if we discover afterwards that the option we have purchased isn’t appropriate. We need to know in advance about wheelchair spaces, viewing areas, access, facilities and what would work best for someone who must remain in their wheelchair.
This should be an exciting experience for our family, and we are trying to make something very special happen for my nephew. Instead, the first contact we have had with Silverstone regarding his accessibility needs has left us feeling that we have not been listened to and that getting the right information is unnecessarily difficult.
I sincerely hope Silverstone can provide better guidance to disabled customers and their families, because accessibility should not feel like an afterthought or something that is dealt with after the customer has already purchased their tickets.
11. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Silverstone
Thank you for taking the time to leave such a detailed review. We are genuinely sorry that we did not provide the advice and guidance you were asking for when you contacted us.
Having read your comments, we completely understand your frustration. We should have answered your questions and supported you properly at the point you asked them. We didn’t, and that is on us. We understand that you have now been contacted and supported, and we hope you now have the information and reassurance you need to plan what should be a very special experience for your nephew and your family.
Once again, we would like to thank you for your honest review, and look forward to welcoming you to Silverstone soon.
Sharon was super helpful
Sharon was super helpful, I had an issue with my ticket. I emailed and it was picked up within 30mins and sorted. I went to meet her collected my new ticket and enjoyed my day at the race. Thanks super service thank you.
12. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Silverstone
Thank you so much for your fantastic review!
We’re delighted to hear that Sharon was able to resolve your ticket issue so quickly and make sure everything was sorted in time for you to enjoy your day at the race. We’ll be sure to pass your lovely feedback on to Sharon.
Thank you for taking the time to share your experience, and we hope to welcome you back to Silverstone again soon!
The Silverstone customer team
The Silverstone customer team answered my question very quickly and satisfactorily.
11. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Silverstone
Thank you for your kind review!
We’re delighted to hear that our Customer Service team was able to answer your question quickly and to your satisfaction.
We really appreciate you taking the time to share your experience with us!
Super helpful
The admin team at Silverstone were super helpful when I made a mistake with over booking tickets.
7. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Silverstone
Thank you for your wonderful review!
We’re so pleased to hear that our Customer Service team was able to help resolve the issue with your ticket booking. We understand that mistakes can happen, and we’re always happy to help wherever we can.
Thank you for taking the time to leave a review, we hope you have a fantastic time at the event!
Very quick response to my enquiry which…
Very quick response to my enquiry which was very much appreciated. Thank you.
10. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Silverstone
Thank you for your lovely review!
We’re delighted to hear that you received a quick response to your enquiry.
We’re always happy to help and truly appreciate you taking the time to share your experience with us!
Svar fra Silverstone
Thank you for your kind review!
We’re delighted to hear that we were able to address your concerns promptly. We really appreciate you taking the time to share your experience with us, and we hope to assist you again in the future!
Nicky the customer service agent at…
Nicky the customer service agent at Silverstone helped me enormously. She fixed my problem and also answered some questions I had. Very knowledgeable lady, extremely good at her job. Silverstone, you are lucky to have Nicky to represent your company. Thank you A**********
9. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Silverstone
Thank you so much for your fantastic review. We’re delighted to hear that Nicky was able to resolve your issue and answer all of your questions so helpfully.
It’s wonderful to hear that you found her knowledgeable and supportive, and we’ll be sure to pass your kind words on to Nicky. We’re very lucky to have her as part of the team!
Thank you again for taking the time to recognise Nicky’s excellent service and we look forward to welcoming you to Silverstone soon!
Cancelled and rebooked our karting but…
Cancelled and rebooked our karting but made up for it by offering free tickets for a race. Thank you
9. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Silverstone
Thank you for taking the time to leave us a review.
We’re sorry that your karting experience had to be cancelled and rearranged, but we’re pleased to hear that our team was able to offer complimentary race tickets as a gesture of goodwill.
We really appreciate your understanding and hope you have a fantastic time at the event. We also look forward to welcoming you back to Silverstone for your karting experience!
Brilliant Accessibility Support...
Sue from the accessibility team was amazing! Thank you for helping me rectify my booking mistake, and for going the extra mile to sort out the pit walk through for my grandson. She even explained about all the additional support that is available across Silverstone events to improve accessibility for those with neurodiverse needs. I definitely feel more confident to bring my grandson to more events.
9. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Silverstone
Thank you so much for your wonderful review. We’re delighted to hear that Sue from our Accessibility Team was able to help rectify your booking and go the extra mile.
It’s fantastic to hear that Sue was able to explain the additional support available for neurodiverse visitors and that this has given you greater confidence to attend more events at Silverstone together.
We’ll be sure to share your kind words with Sue and the wider Accessibility Team. Thank you again for taking the time to recognise their efforts, and we look forward to welcoming you and your grandson back to Silverstone soon!
The organisation was awful.
The organisation was awful.
Nobody new what was going on.
Entry ro and from the main are a shambles. Did not feel safe
28. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Silverstone
Thank you for taking the time to share such a detailed review. We are very sorry to hear that you were disappointed with the organisation of the event and that you found the entry and exit arrangements confusing and difficult to navigate.
We are particularly concerned to hear that you did not feel safe. We take this feedback very seriously, and your comments will be shared with the relevant teams.
Please accept our sincere apologies for the frustration and concern caused, and thank you again for bringing your experience to our attention.
Amazing service
I had a ticketing enquiry and I was got back to in less than half an hour! I’m so thankful for their super quick service and their kind understanding ❤️
9. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Silverstone
Thank you so much for your lovely review!
We’re delighted to hear that we were able to resolve your ticketing enquiry so quickly and that you found our team helpful and understanding.
We really appreciate you taking the time to share your experience with us, and we hope to welcome you to Silverstone again soon!
Silverstone Karting
We visited Silverstone Karting during CarFest and, unfortunately, the experience fell far short of expectations — largely due to issues with organisation and overbooking rather than the staff themselves.
The weather was horrendous, which obviously isn’t anyone’s fault, but it made the whole setup feel even more chaotic. My son’s kart broke down mid‑session, forcing him to return to the pits and wait for a second run. His original session was supposed to be with his dad, but because of the breakdown he ended up racing with a completely different group of strangers. There were no clear announcements or guidance, and he almost missed his second briefing because everything was so packed and rushed.
The session itself was overbooked to the point where it felt unsafe and disorganised. One driver was black‑flagged, yet somehow still ended up affecting the final results. My son finished on the podium and should have been third, but the black‑flagged driver was placed second, pushing him down to fourth. The results were simply incorrect, and it left him disappointed after what should have been a highlight of the day.
Despite all of this, I want to emphasise that the staff were excellent — friendly, professional, and clearly doing their absolute best under extreme pressure. They were simply far too overworked and stretched thin to manage the volume of people Silverstone had booked in.
In summary:
Great staff, but an overcrowded, poorly managed experience with incorrect results and avoidable confusion. Silverstone Karting needs to seriously review capacity, communication, and race management — especially during major events like CarFest.
29. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Silverstone
Thank you for taking the time to leave such a detailed review. We are very sorry to hear that your experience did not meet expectations and that your son was disappointed following his race.
Firstly, we're pleased to hear that you found our staff to be friendly and professional. We know the weather conditions during CarFest were particularly challenging, and the team worked incredibly hard to keep sessions running safely and provide the best experience possible for all guests.
We're sorry that your son's kart developed a fault during his session and that we had to arrange for him to rejoin a later race. We appreciate that this was not the experience you had planned, particularly as he was originally due to take part alongside his dad.
We would also like to reassure you that all of our karting sessions operate with a strict maximum capacity, which is set to ensure the safety of all drivers and is monitored by our Operations team. Safety remains our highest priority at all times.
That said, we appreciate your comments regarding communication and the overall experience on the day. Major events such as CarFest can create additional pressures, and your feedback will be shared with the relevant teams for review.
We're sorry that the day did not run as smoothly as expected and that this detracted from what should have been an enjoyable experience for your son. We do appreciate you recognising the efforts of our staff despite the challenges faced on the day.
We sincerely hope that, despite your recent experience not meeting your expectations, we will have the opportunity to welcome you back to Silverstone Kart in the future.
Very easy to apply
Very easy and straight forward to apply and with quick response
7. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Silverstone
Thank you for your fantastic review!
We’re delighted to hear that you found the process easy and straightforward, and that you received a quick response from our team.
We really appreciate your feedback and hope to assist you again in the future!
Silverstone support
Silverstone support is great. Instead the process of parking is not good. When I booked the parking for 3 days they didn t tell my on the confirmation that I have to register also the car. So I got a ticket. Be aware of this. Lucky me that the support crew helped me
3. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Silverstone
Thank you for sharing your feedback. We’re really pleased to hear that you found our Silverstone support team helpful and that they were able to assist you with the parking issue.
We’re sorry, however, that the vehicle registration process wasn’t clear when you booked your three-day parking. We understand how frustrating it must have been to arrive and receive a ticket when you weren’t aware that your vehicle also needed to be registered.
Your feedback is very helpful, and we’ll share it with the relevant team as we continue to look at ways to make the parking process clearer and easier for our guests.
Thank you again for highlighting this, and we hope you enjoyed your time at Silverstone despite the parking issue.
Managed to lose my glasses at the F1…
Managed to lose my glasses at the F1 race. Emailed support but thought no chance of them being returned. A few weeks later they were sent back in the post. Brilliant customer service!
5. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Silverstone
Thank you for taking the time to leave us such a lovely review! We’re so pleased to hear that we were able to reunite you with your glasses, even a few weeks after the F1 event.
We understand how frustrating it must have been to lose them, so it’s fantastic to hear that our team could help get them safely back to you.
Thank you again for your feedback, and we hope to welcome you back to Silverstone again soon!
The Accessibility Team at Silverstone…
The Accessibility Team at Silverstone were amazing in supporting us. A special mention to Katie who was always quick to respond and helped in answering our questions about access and we would like to thank her for all her support. We had a great time at Silverstone F1 in July 2026 and it was a really good experience from booking the tickets through to the event itself.
2. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Silverstone
Thank you so much for your wonderful feedback. We’re delighted to hear that our Accessibility Team was able to support you throughout your Silverstone F1 experience, from booking your tickets through to the event itself.
We’ll be sure to pass your kind words on to Katie. It’s fantastic to hear that she was quick to respond and helpful in answering your questions and supporting you with access arrangements.
We’re so pleased you had a great experience with us and hope to welcome you back to Silverstone again soon!
Great Customer Service.
Very prompt response.
Great Customer Service.
1. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Silverstone
Thank you for your lovely review! We’re delighted to hear you received a prompt response and experienced great customer service.
We really appreciate your feedback and look forward to welcoming you to Silverstone again soon!
Item left in Wing Garage and 2 months later they inform me they cannot find it
Took part in a Charity track day on 12st June and left something in the Wing pits. I told Silverstone exactly which garage and exactly where the goods were as they were important.
Had a response yesterday, 30th August, stating that had failed to retrieve the goods.
They were informed on 22nd June and it has taken over 2 months to respond and clearly didn't look when I messaged them.
22. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Silverstone
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and, in particular, the significant delay in responding to your request.
We appreciate that the items were important to you and understand how frustrating it must have been to wait over two months for an update, especially after providing clear details about exactly where they had been left.
This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience and disappointment caused. We will ensure your feedback is shared with the relevant team so that we can review what happened and improve our handling of lost property enquiries going forward.
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