Shopogolic - Germany Anmeldelser 41

Very fast delivery, customer service is always in touch, parcels are well packaged

An interesting company. It's possible to work with, you just have to know how. I enjoyed working with it.

Before sending my item to Shopogolic’s warehouse in Germany, I contacted customer support and specifically asked whether they would be able to forward it. I provided a link to the item, its description, and its value. Support confirmed that shipment would be possible.

The parcel arrived at the Shopogolic warehouse in mid-May. After that, shipment was refused.

What followed was several weeks of correspondence. Support responses often took one to three days, and I repeatedly had to follow up just to receive basic information.

Eventually, it was decided that the item should be returned to the seller. The seller quickly approved the return and provided a prepaid return label. I sent that label to Shopogolic on May 29.

At the time of writing this review, six days have passed. Shopogolic has received the label, and the tracking number in my account has already been changed to the return tracking number. However, the return shipment has still not been sent. The only information I receive is that the warehouse is “adjusting the invoice” and calculating service costs.

What makes this especially frustrating is that the entire situation was caused by incorrect information provided by Shopogolic support before the parcel was sent to their warehouse. Despite this, I am now spending weeks trying to resolve the issue and may even be charged additional fees.

Most importantly, the seller only accepts returns until June 13. The item is worth approximately €400. Because of the delays on Shopogolic’s side, there is now a real risk of missing the return deadline and losing the opportunity to return an expensive item, even though the problem originated from incorrect guidance provided by their own support team.

The biggest issue is not that a mistake was made. Mistakes happen. The real issue is the extremely slow communication, lack of clear timelines, and the inability to get a straightforward answer about when an already approved action will actually be completed.

At the time of this review, resolving this issue has already taken more than three weeks.

UPDATE (June 4)

On June 3, after four days of silence following the delivery of the prepaid return label, I finally received a response from Shopogolic.

I was informed that before the return could be sent back to the seller, I first had to pay additional Shopogolic service fees. At this point, due to the extremely slow communication and the approaching return deadline, I decided not to argue and was prepared to pay the requested amount simply to move the process forward.

However, when I opened the invoice, I discovered another problem.

The PDF invoice showed a total of €11.05, while the payment page still required €33.79, including charges related to the original shipment that never took place.

I immediately reported this discrepancy and asked for a corrected invoice so that I could pay and proceed with the return.

The response was: “We have forwarded the information to the manager for review.”

Since then, another two days have passed without any update. The incorrect amount remains unchanged, and no corrected invoice has been provided.

As a result, what should have been a simple return process has now entered its fourth week. Every delay increases the risk of missing the seller’s return deadline of June 13 for an item worth approximately €400.

The most frustrating part is that this entire situation originated from incorrect information provided by Shopogolic support before the parcel was sent to their warehouse.

This is the 3rd time I am using Shopogolic services and extremely satisfied!

Everything worked as promised.
I ordered a phone from a Spanish online store. Shopogolic received the phone; securely re-packaged it for international shipping to Canada; and handed it off to UPS for secure delivery within a week - clearing Europe and Canadian customs without issue (I did pay all required sales taxes.).
Only reason for withholding a Star is apparently their message system misfunctioned for a week and Customer Service did not respond to a critical question I had. I've received an apology and this has been corrected apparently.
Will definitely use them again. Highly recommended.
Note: Location really was Spain, but it was not offered as an option.

365682 and 364316 still not shipped since 2 weeks

Professional service, fast. Acceptable, fair priced taking into account single parcel forwarding.

The website usability can be improved a little in my opinion. Otherwise great service.

I have used Shopogolic.net for over six months now for my business, and it has been excellent. I’ve been able to scale my business rapidly while saving money on costs thanks to their self declaration service.

Easy to use!

The package was delivered to Shopogolic business address in Poland 30-Dec-2025. On 15-Jan-2026, tracking shows package is in Germany. It took more than a week for Shopogolic to contact me. FedEx was chosen as transportation company. Delivery time is horrible slow. It's faster to ship from China to Norway than from Poland to Norway with FedEx. I'm not impressed at all. I do not recommend using Shopogolic.

Very bad exp with this company. My laptops were delivered to German warehouse 1 month ago and still not shipped. I ordered 3 laptops like NY presents more then 1 month ago to got it before NY, but looks like its not possible. They tried to send it to Kazahstan more then 1 month after delivery fee was paid.. After 1 month they said they can ship there only from Italy. I said, cancel this del please, i ready to pay again, ship it to Estonia , please. But they again not answer withn a week.. Dont know what to think! Chatlog :

14 November
Thank you for your request. Please wait for the operator's reply.
P.S. Operators answer in order of precedence. They will contact you as soon as possible!

07:35
hi! Is it possible to ship laptops from Germany to Kazahstan?

17 November
03:43
Shipping laptops from Germany to Kazakhstan through our service is possible. However, please note that parcels sent to Kazakhstan are always stopped by customs. As a resident, you will need to provide documents and pay duties if required. Ensure compliance with customs regulations before proceeding.

20 November
06:45
I created order MF716656

26 November
Anybody here?
02:26
hi
Paid for parcel 328499 3 days ago. When it will shipped?

28 November
08:55
Anybody here?
06:56
Hi! its still not shipped...

1 December
04:12
Paid for parcel 328499 week ago. When it will shipped?

2 December
10:09
Maybe today somebody answer me?
Still not answer. 8 days i wait answer. TOmorrow i will write it all on Trustpilot
with screens of out chat hystory

4 December
Hello,
We contacted you yesterday, here was the message we sent: Hello,
We are sorry to hear that you are still experiencing delays. I have contacted the operators to get more information on the status of your parcel. Thankyou for your patience.

8 December
Hello,

The parcel was shipped to Italy as this was the only way to get this shipped. I will contact the operators in regard to the incorrect declaration.

10 December

Good morning! Any info about my declaration? How i can make it correct? If some difficults- please cancel this parcel. I will order it again, but to Estonia

12 December

Good morning again! Anybody can help me with my parcel 331744?
If someproblems - please cancel it! I will pay again for shipping to Estonia.. I want got it before NY...
PLease help me, its about month cant left yours storeges...

I needed a coat from germany where the company wouldnt accept payment or send to uk addresses. I sent my order to shopogolic, they emailed me a link to pay and ordered my product on my behalf. They emailed me every step of the way and there were no issues whatsoever. I ordered item 26th nov and it arrived 4th december from fedex. This is a brilliant service that saved me a trip to germany. Thank you shopogolic🙂

Very sad to have to write this review. I had previous orders with them, they went smoothly, however, I always noticed even previously that if for any case you need to reach them for any requests ...etc the communication is dreadful frustration.
Recently ordered two orders from amazon Germany, sent them to their German warehouse, intended to be sent from there to Ukraine for a friend for some occasion as a gift. The first shipment arrived as order MF702906 and didn't need OTP although I have created in advance an order in the order list in anticipation of its arrival to their German warehouse with OTP posted on day of delivery for their use if they were asked for it. As I understood from amazon delivery note, it was delivered without asking for the OTP eventually and that is why the delivery went very smooth for this shipment. So the order updated in shopogolic as "received & ready" and its weight noted as 5.5 kg.
The other amazon order was of higher value items (3 items=802.89 Euro), amazon attempted first attempt to deliver, shopogolic didn't notice my posted anticipated order MF702900 for this shipment and the OTP posted there, so attempt 1 failed. I wrote to them in chat, gave the newer OTP the next day, they promised and affirmed they passed it to warehouse staff but again staff there didn't have a clue when delivery came to their warehouse so attempt 2 failed. Wrote to them again in chat (and always chat is either offline or busy and you get the reply late after you post the question, abstract replies and in many cases as noted by other customers reviews seems they don't check history of same case in the same chat, nor care to understand all the explained, seems they read first message you write same day and even not address the other messages content it is like their responses to you is favor and best effort only, also replies not written in professional politely care for customer language, very sad that customer service in such company will let the experience down to this extent, incompetent and careless, not interested in job or overloaded staff might be also the case also we don't know), so wrote again and told them that on that day will be the last attempt (attempt 3) to deliver by amazon then amazon will just cancel my order if failed attempt happen. They promised to pass the newer OTP also to staff in warehouse, and finally it got delivered. Appeared as "received & ready" and its weight noted as 1.34 kg.
On the same day, I selected the two orders MF702906 and MF702900 and merged them into parcel ID 321970 and requested and paid for the shipment to Ukraine. After days of wait, when it arrived to my friend yesterday, only the content of MF702906 was in the parcel, the other 3 items of MF702900 (the more expensive 3 items = 802.89 Euro) were not there. Wrote to them since yesterday while they were online -> no reply. Wrote to them email -> no reply. To my surprise, when I went back to the orders page which normally you don’t after you create the parcel you just check the parcel page, in the orders page “somebody” obviously from warehouse side because nobody else has access to my account, created “dispose” request for the expensive box MF702900 (802.89 Euro) and didn’t include it in the parcel to Ukraine !!!!! and guess what, normally “dispose” request will not be executed until you pay for the dispose charge, in this case the dispose and not including in the parcel was executed even with the fees for that service were not paid (obviously because I didn’t request it and will not pay for it) and still appear in what is called the cart till today. I cannot be sure what happened is stealing the box with its valuables but this is too suspicious really and sad decline to even further levels by this company.
update 20 Nov 2025 :
I do confirm that by direct communication emails+chat, the lost box was found, sent on their expense and received by friend.
However, I still feel this company has three main problems :
1) a real problem in the communications means being too slow and frustrating to customers. They say that they have dedicated staff for enquiries in English and those are less staff and not always available. This is unjustifiable in the era of advanced immediate translators which all companies seem to use nowadays in their chat facility ...etc. This is way below the industry strandard and way below the superior level of this company in almost all other aspects except communication and customer care. e.g. web site is excellent.
2) chat staff they just don't read all what customer ask about and just answer any question from the questions or just reply with copy-paste. Many replies are too abstract make them sound rude.
3) Inbound order notes customer can post OTP for shipments that require OTP but warehouse staff NOT CARE TO CHECK THEM causing failed deliveries

Very unprofessional and unreliable company. I sent several parcels from Germany and every time they were returned without a clear reason. They charged me full shipping fees but never refunded my money. Their customer support is extremely slow — replies take 5 days or more and are often irrelevant to my questions, especially when I ask about refunds. It feels like they deliberately avoid giving clear answers, making them look like a scam company. Definitely not recommended.

Alles bestens. Schnelle und zuverlässige Lieferung :-)

Scam, got package delivered to them. It sits for over a month in a warehouse and they still didn't shipped it to me. It's unreal that a logistic company is unable to send 1 package... DONT USE THEM

Ребятам можно доверять. Самые низкие цены в Европе . Высокое качество упаковки. Быстрая отправка. Удобное приложение с управлением складов со всех мира. Жаль что не узнал об этом сервисе раньше! Желаю успехов и процветания!

I don’t usually write reviews but this company is so bad that I created an account and wish I could give it a 0 stars. I tried to give them the benefit of the doubt and ignore the other bad ratings thinking it wouldn’t happen to me but it did. All these bad reviews are more than accurate.

I had a huge package coming to their Germany warehouse (over 1000€ item) and it’s been sitting there for the past week. Their customer support is literally the worst I’ve experienced in any company ever and I’m not even overreacting. They take 1-2 days to give you a simple reply and ignore half of the message. You only get one single chat message a day from them so choose your questions wisely! They will also only reply to the first part of any big messages or multiple questions so keep that in mind when asking for help.

After a huge discussion on how I could forward the package to my home address, they ask for my order number *again* as if we haven’t been speaking about this package for a week. Two days later I finally get a reply and they proceed to tell me the package has already arrived and it’s in my personal cabinet which I KNOW already — that’s the entire reason why I’m even reaching out!

Not sure if they’re full on bots or humans who don’t seem to care enough to actually read the context of the conversation. I have also emailed twice with zero response back. Now I have a 1000€+ package sitting in their warehouse and can’t do anything about it because their customer support is nonexistent at this point. Might take me another week or more to have a full 5 message conversation with them if I’m lucky.

Please find another company to ship / forward your items if you can. Do yourself a favor and trust the bad reviews. Don’t get tricked by how organized their website looks.

UPDATE:
It's not July 11th and my package is still stuck there. Since they're so slow to reply to messages, is not impossible for me to even return the chair. And of course, no help from Shopogolic. Not sure what will happen to my package now.

Great service as always.

Reliable service for consolidation of purchases in Germany and then shipped to UK. Always well packed. Fedex delivery service varies, can be 7 days up to 30 days.